Last Minute Cottages Reviews 

1.673
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Avoid this comamy's various properties like the plague!!! Just arrived at our RANCID little hovel in 15 charlotte street brighton.payed owner £30 for parkimg permots that were not there!!!stepped... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wish I knew about this site sooner. Really easy to use and the selection of properties available at really good prices, is great!

Beoordeeld met 5 van de 5 sterren

We stayed at Green Cottage Wirral for my daughter’s 13th birthday and it was absolutely perfect. The cottage was beautiful, spotlessly clean, and had everything we needed for a comfortable stay. T... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had a truly wonderful stay at this charming countryside cottage. The location was peaceful and beautifully surrounded by nature, making it the perfect escape from the city. The cottage itself w... Toon meer

Bedrijfsgegevens

  1. Vakantiehuisje
  2. ook in
  3. Vakantiewoningverhuur

Geschreven door het bedrijf

Over 60,000 last minute holidays with late availability in professionally managed and independent cottages, lodges and apartments. Last Minute Cottages is part of the Snaptrip family which also includes Dog Friendly Cottages, Big Cottages and Snaptrip.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(1.673)

107 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Where do I start

Where do I start. No Wifi when we were told there was Wifi. Stairs are horrible and carpet is dangerous. Woven carpet so when you ware socks it’s becomes slippery. Slipped down the stairs, smashed my foot to find out later I have fractured my toe. Went black very quickly. Immediately contacted the owner ref WiFi and my injury, all I got was a sorry. Loss of WiFi we will see what we can do. 36 hrs later, after speaking to a friend and telling the owner he works for BT amazingly they turned up in 1 hour. Strange. Had trouble walking for 2 days. Have asked for some reimbursement and all the owner keeps saying is “ you must go through booking com because of their protocol. I have message and complained to booking com and guess what nothing. The owner has done nothing at all about it. I was recovering from an operation to then be even now in pain with my foot. The owners do not care at all. On arrival not even amount of milk bread butter nothing. Very poor indeed. Not a family Friendly house and if you have youngish children DO NOT STAY HERE. I am now in process of legal action against the client.

2 september 2025
Review zonder uitnodiging
Logo Last Minute Cottages

Antwoord van Last Minute Cottages

Hello Jason,

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay didn’t meet your expectations.

I’ve reviewed our records but haven’t been able to locate a booking under your name. Since you mentioned that your reservation was made through Booking.com, it’s possible there may have been a mix-up.

If the review on Trustpilot was left for us by mistake, you may wish to update or remove it so it reflects the correct business — we would be very grateful.

If you’d like to discuss this further, our team would be happy to assist you. Please feel free to call us on 0203 637 0812 at your convenience.

All the best,
Katie

Beoordeeld met 1 van de 5 sterren

Paid a deposit and got £0 back.

Paid a deposit and couldn't cancel immediately, in which I was entitled to £0 out of my £160 deposit, robbery.

14 september 2025
Logo Last Minute Cottages

Antwoord van Last Minute Cottages

Hello Jay,

I’m truly sorry to hear that you had to cancel your booking — I understand how disappointing that can be.

Please be aware that, as listing agents, your payment is held by your appointed property manager, and unfortunately, we don’t have control over cancellations or amendments on our side.

Before booking, all guests are provided with full access to the property manager’s terms and conditions, which outline the cancellation policy to ensure transparency.

I completely understand how frustrating this situation might feel. I would recommend reaching out to the property manager directly for further support.

All the best,
Katie

Beoordeeld met 1 van de 5 sterren

Thanks for cancelling our reservation…

Thanks for cancelling our reservation 3hours and a half after check-in time started (we were on the way and five minutes before arriving he cancelled, we had agreed on that time)
What do we do now ? We're two 20yos women we don't know anyone in the country and we're not well enough to afford 400£ a night each
You should've thought before over booking even tho we booked months ago
Hopefully we find a place to stay or trust me i'll be at your front door sleeping on the porch

12 september 2025
Review zonder uitnodiging
Logo Last Minute Cottages

Antwoord van Last Minute Cottages

Hello Clarisse,

I’m very sorry to hear that your booking was cancelled and can imagine how disappointing this must have been.

I would love to assist you with these concerns; however, I have been unable to locate a booking for you.

We are committed to ensuring the safety of every customer. In this case, I have requested further information via TrustPilot and also urge you to contact us directly on 0203 637 0812.

I look forward to hearing from you!

Katie

Beoordeeld met 5 van de 5 sterren

Great communication.

What made our experience great, was the great communication, prompt emails and updates, giving us time to organise and have everything ready in time for our holiday.

1 juli 2025
Beoordeeld met 5 van de 5 sterren

Gave lots of information about the…

Gave lots of information about the property and made it easy to book and pay for. We don’t actually visit the cottage until the 7th September so can’t give a review on the property itself but so far with booking no complaints.

27 augustus 2025
Beoordeeld met 5 van de 5 sterren

Beautiful place to stay

Beautiful place to stay. So quiet and secluded. Elegant little hut which was clean and had everything needed for a lovely stay. The hot tub and outside area is just perfect for the evenings. Had such a great stay here... Highly recommend.

25 juli 2025
Beoordeeld met 1 van de 5 sterren

!AVOID!

!AVOID!
Check the reviews before booking!
Avoid at all costs.. do not waste your money!
Where do I start…
Arrived Monday, walked into the flat and the smell of damp/must and cannabis hit us.

Thick layer of dust over windowsills, skirtings and all furniture.

Dirty washing in washing basket, washing left in tumble dryer, filter at the bottom of tumble drying thick with dirty.

Black mould on all silicone in bathroom, dirty shower with used items in.

Used items left in fridge.

Unable to use any storage due to it being full of belongings.

Tv resting on the back of a random sofa in the master bedroom, in other bedroom an overly large tv on the floor.

Door to fuse board wedged shut with cardboard.

Unable to use parking permit due to it being a printed out photo of the actual permit.

Absolutely filthy carpets which are heavily stained, property is very run down and is in need of lots of attention.

Do not be fooled by the pictures on the advert.. this property is nothing like advertised.

Hosts not at all helpful and seem to ignore all our concerns even with photo evidence.

This property is a safety hazard.
We had no choice but to check out 40 minutes after checking in. After a very long fight we managed to get a partial refund which doesn’t justify the stress and state of the property.

Completely ruined our family holiday which we booked 14 months ago.

4 augustus 2025
Review zonder uitnodiging
Logo Last Minute Cottages

Antwoord van Last Minute Cottages

Hi Chelsea,

We’re truly sorry to read about your experience and completely understand how upsetting this must have been for you and your family.

While Last Minute Cottages is a booking platform and we don’t manage the properties ourselves, we work only with professional agents and operators, and your feedback is extremely important to us. We never want any guest to have the experience you’ve described, and we will ensure this matter is investigated as a priority.

Please contact our support team at support@lastminute-cottages.co.uk so we can locate your booking, liaise with the partner responsible for this property, and remove it from our portfolio if it does not meet the required standards.

Once again, we're sorry for the distress this caused and the impact it had on your holiday.

Best wishes,

Rebecca

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