Lazada Reviews 

Incorrect account freeze, phone support terrible.

Called helpdesk, new review by security department, account deemed appropriately locked. Called again, apologies received, no action for 1 week. Called again, new apologies, case has not yet been actioned upon by security department.
Waiting times on phone around 20 minutes, no information why account is locked (can assure, nothing wrong).

Since this year the service is T.E.R.R.I.B.L.E: only problems... I will delete my account ! NEVER AGAIN

Ich habe von Deutschland aus für meine Frau, die noch in Thailand ist, 2 Bestellungen aufgegeben. Die Ware ist leider trotz Status geliefert nicht angekommen oder an eine falsche Adresse geliefert worden (statt der angegebenen Lieferadresse in Bangkok sind 2 andere verschiedene Städte beim Status "geliefert" zu sehen-warum weiß ich nicht)
Mit der Chatfunktion komme ich nicht weiter, weil man das Problem das ich habe nicht auswählen kann und meine Frau hat bei einem Anruf der thailändischen Hotline auch nichts erreicht. Nie wieder.

W
Wolfgang R.
31 ส.ค. 2024
The description within the offer must be correct. But someone who's language is not Thai, looks to the photo more than to the words. I expected the imaging in the offer showing 2 rolls and got only one.
The price was THB 9 plus shipping THB 29. Not really worth.
I ordered it at the same time together with something else and I believed to get together in one shipping parcel and shipping amount, as I got used from European companies.
I am disappointed.

1/2

🚚 ส่งไว 🚚 กระดาษกาวย่นพ่นสี INTER ขนาด 3/4” ยาว 10 หลา กระดาษกาว เทปย่นพ่นสี
฿9.00
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Not happy at all with this company. We bought a blood pressure monitor recently which is defective. The connection doesn’t fit. Great difficulty in returning. At the same time we bought a desk clock. It arrived having obviously been stuffed into a used box, and the clock looks like it’s a reject from another customer that they’re trying to palm off on us. BEWARE!!

9/10 what you order is going to be trash. Low quality knock-offs and bad sellers who mark items as packed so you can’t cancel, despite them taking 1 week + to dispatch. Lazada do not have a proper cancellation policy and customer care are purposely vague and lie to you. Sellers are left to scam and abuse the system. You’d be better off taking the money you would spend on Lazada and setting fire to it.

This company Lazarda like Shoppee, is a mish mash sham charade of total fraud and scams with no customer service and refunds .. I will find it's founder and show him exactly how I feel ..It shuts down shops then allows the fraudsters and scammers to open new ones !! Customer service is no existent ..It should be SHUT DOWN

Worst e-commerce platform

Order #878861569028846

It's been 3,5 months that I am waiting for pick up from Lazada which is supposed to have a free return policy. I called their online support 18 times, my wife called them 5 times on the phone. They said 6 times they would escalate my case. They promised 14 times the transport company would come. NOTHING never happened. I almost call them every day now, and they always answer : Apologies, We understand your frustration, We will escalate, The transport company will come for sure, bla bla bla. The worst e-commerce platform in Thailand. I don't order with them anymore. They don't care their customers.

From my experience of more than 50 purchases, MOST sellers (65%) are excellent - However, 35% of sellers on Lazada platform are BAD (evil) players... and Lazada management let them behave this way! It is 'Buyer Beware' and Lazada only care about their commissions - not about customer care! Even though two-thirds are good sellers on the platform I'm now deleting the App. Just fed up with the non-sense and order 'delays' just not worth the hassle and annoyance when things do go wrong, I.e. 35% of the time - it's like gambling, hit and miss. Especially when orders are coming from overseas and you dont even know about it when ordering and you find out later! It's a dodgy platform. Beware.

Do not buy from them... there is no warranty and no customer service!

I bought an expensive item and it cames faulty ... then the seller does not want to take any responsibility or help me to find and solve the problem - even though it should come with a 1 year warranty ?!?!

Lazada said i have to check with the seller but they blocked me ... so i just have to throw away the item!

The Lazada customer's service "Max" was even laughing at me on phone... how come?!? Unbelievable!

I called a lawyer to see what can i do... but without a name i can not sue anyone.... Lesson learned loud and clear!

BIG BIG SCAM from the shop and LAZADA

Do not buy online expensive items ... just spend a little bit more and deal with a real shop and a real customer service!

Is it possible to give a negative star ? I ordered an item that was advertised as 48 hour Priority Delivery. I ordered on 27 September and the delivery date was given as 29 September. It didn't arrive. I contacted Lazada and the seller. I was told that the seller was very busy, so a new delivery date was given- - 30 September. This went on until the item was delivered on 3 October. Lazada give a 30 thb voucher is promised delivery dates are not upheld. I had to contact Lazada to find out how to get the voucher. After 10 or so emails they agreed to pay, and told me that the 30 thb was in my LazRewards folder. I tried to fine it but couldn't. I use a desktop PC, and when I informed Lazada that I couldn't find the payment they informed me that I could only the payment if I downloaded their app. I don't have a mobile phone (I am 75 years old), so they told me to use someone else's phone. I won't that. I asked Lazada to pay the the payment some other way, and now they won't answer my emails. What a bunch of scammers !!!!

avoid this company. they are thieves. they sell counterfeits and if you get your money back it will be one or two months later. they don't care at all.

I have been buying from Lazada frequently for 5 years now. I recently wanted to change my mobile phone number, but the only way to do so is to receive an OTP to my old mobile number which has been deactivated. They refuse to send me OTP via email. After chatting to two Customer Service persons, they said they would un-link my old phone no. so I can enter my new no. But after waiting >10 days, my case has disappeared in their record & nothing was done. Chatted to another Customer Service person today, after wasting 40 minutes, I was told the same thing.

Still waiting for Lazada to answer and do anything about the incredible widespread scamming on their platform. I received counterfeit supplements from 3 different(!) sellers

+++ Scheint sich nach einigen "Unannehmlichkeiten" eingespielt zu haben. Einige Dinge wurden bestellt und sehr schnell geliefert. Auch eine Stornierung lief schnell ab. Bin jetzt wieder zufrieden, wie die Jahre vorher in Thailand. Hier in Philippino ist Englisch Standart. Danke.
--- Aber 😉: Das Ändern der Telefonnummer / E-Mail Adresse funktioniert wie in Thai vormals, ebenso nicht. Da sollte LAZADA schnellstens etwas ändern.

Terrible Experience, Be very careful using them.

I had a seller ask me to contact them via Line to process a refund, I sent the item back and Lazada refused to issue the refund after I followed a seller on their platforms instructions. AVOID AND BE CAREFUL USING LAZADA IN THAILAND!

Lazada customer service is a big joke. Lazada cooperates with the sellers who misbehave and never care about the customer.

If they have a guaranteed delivery day where they promise 30 THB compensation if the item does not arrive on time, they do not follow this. Does it matter that you have all the screenshots with proof. On the delivery page there should be a button where you can request the compensation, it doesn't exist.

Their customer service starts with talking to a search engine, it leads nowhere that you can't find yourself. After a while you become connected to a person. This person does not know English nine times out of ten and answers through a translation service and with prepared answers. If you are lucky enough to talk to someone who can speak English, you can understand that this person has to chat with several customers at the same time. They have no mandate, they can create a case that they pass on.

The case changes status automatically after a few dates from ongoing to resolved and after a few more days to closed. No update of the case. If the case is contacted again, a new case is created and the old one is closed. If the case is complicated, it is removed and no longer exists.

If you are lucky, or unlucky, they respond after a few days, apologizing and asking to resolve the matter with the seller, with whom you have already had communication, but who does not respond.

If you ask for a tracking number, which does not come up, it is guaranteed to be J&T Express, and then you get a fake tracking number that is nowhere to be found, not even with J&T Express. If you're lucky, you get goods that were supposed to arrive within a couple of days, three weeks later, without explanation.

You just have to realize that when you shop at Lazada, there is no customer feeling, they are just trying to scam their buyers.

Brand counterfeiting is known at Lazada, they have zero tolerance officially and cooperate with these companies. Sometimes you understand from the price that it is a fake, but sometimes you sell at the regular price and you understand from the quality that it was a fake.

How can the Thai authorities let this go on? How come James Dong as CEO does not intervene.

I only shop on Lazada when I realize it's a cool gadget, but the money is probably lost.

Website is useless and unusable in English. Terrible site and most likely a scam site.

The UI requires extra care. It's not very easy. If the order is cancelled and you re-order, the quantities are all reset to 1. If you make a payment by cash and need refund, it will take a very long time. Many little things like this.

LAZADA NO PROTECT BUYER !!!!
NO BUYER PROTECTION BY LAZADA !!!!

YOU WILL LOOSE MONEY IN LAZADA !!!

******* W A R N I N G *******
******* W A R N I N G *******