Leeds Building Society Reviews 6.846

Shivani was superb in every way: polite, patient, pleasant, anxious to answer all the issues I raised, clear and communicated very well.

I was having difficulty updating my maturing ISA as I normally did this in branch before I moved house. My call was answered promptly. I spoke to Jerry-Joe Monye who was extremely helpful, as I was unable to log in online. He asked me which ISA I wanted to transfer to, and did this for me. Very pleasant and helpful.

After speaking to Ellie on the phone regarding registering my Dad’s lasting power of attorney, I made an appointment to go into the Durham branch.
It was Ellie who I saw, she was punctual, very kind and very thorough.
She made what could have a difficult experience very easy.
Thank you so much Ellie

Called into Barnsley South Yorks today to discuss reinvesting maturing ISAs . All the staff kind , charming and professional . Special mention to Sarah M who dealt with our requests and answered all our questions and requests with upmost curtesy and professionalism . Excellent service

Today I had a very helpful telephone experience with Nashra who was very patient and made me feel comfortable throughout her support. I explained my sight impairment made it difficult and slow for me to navigate my screen. This often resulted in me being timed out before completing a transaction online. Her pleasant manner and assurance to take my time and not feel hurried was very refreshing. She completed my transaction professionally and competently.
Thank you Nashra. You are a credit to Leeds B.S.

I would like to add it was good to actually speak to a person (not AI) who could support someone who may have additional needs. Your staff recruitment and training must be good if Nashra is an example. Well done Leeds B.S.
Helen R

Appointment on time no delay. I call in to use my ISA allowance for this year, I spoke to Scot who tended to myself and I must say Scot was very informative and made me more aware of scams. Scot also took time to explain the interest rates and penalties for withdrawals.
Thanks Scot hope I see you in May for next years Cash ISA.

Olivia Bhojenthiran explained everything to me very clearly, I didn't feel rushed and I learned a lot about mortgages and ways to benefit myself

My luck was in several years ago when I rang the Leeds and Tracey took my call. She is most helpful, friendly and professional. Nothing is too much trouble. She rings annually to check on my ISA provision. What fantastic customer service, thank you.

I had a wonderful experience at the Leeds Building Society branch in Whitley Bay today. Even though I was an hour early, I was warmly welcomed by Becky and then Ying took great of me during the service. Everything was smooth, professional and friendly. Highly recommend for any financial needs.

We had a great experience on our mortgage call with Kali. She gave us all the information that we needed and was clear and concise. She also listened and responded to the questions that we had and we feel much more confident with the decisions we made.

Excellent, no fuss service.

I called into the Crossgates branch today for some financial advice...I was served by Michelle....as always bubbly, smiling, pleasant and helpful....as all the staff are...
The advice was most beneficial as always... and nothing is ever too much trouble from all the team... unlike my other bank...who are rude and obvious...
Pleasant staff retain customers.... simple...
Please share the message with the Team...

A great experience every time. Ive just renewed my mortgage for the 3rd time.
A friendly expert when deciding on something so big is always welcome.

With our current mortgage about to expire and the unstable nature of the market at the moment, we contacted the Leeds regarding options.
We got an appointment within 36 hours at a time that suited us and we're provided with all the information required pre appointment and Nicola (Thompson) called as arranged. She took all the time I needed, answered all my questions, helped clarify our options, and assisted in coming to a decision that I feel very comfortable with. She also has offered to assist further if rates change before our new deal begins. Can't stress enough how reassured I feel and I find these things quite stressful with the ever changing interest rates.

Sumithra was extremely helpful and patient on the phone today helping us set up new accounts for our Isa’s to mature into.
She was polite and very clear with her help.
Many thanks
Phil and Rona

Shivani Balsekar was extremely helpful with my query and took time to explain the process so that I could understand what needed to be done. Very please with the customer service.

Shivani was excellent. Explained my issue with accessing the account, sorted everything and upgraded my account to a new higher interest rate.

Lisa Coulthard was exceptional. Incredibly clear, patient and helpful. I couldn't recommend the service, as provided by Lisa, more.

Called in today at The Leeds Building Society -Barnsley Branch to open a joint account with my wife. Phoned the branch first to confirm a couple of details. First class experience from start to finish. My call was answered quickly by a very helpful polite lady. Next called at the branch without an appointment, only waited a few minutes before being seen by Andrew the branch manager. What a pleasant change to meet someone face to face who was so helpful and knowledgeable. Some other banks and building societies who I shall not name should take a look at The Leeds and treat their customers the same way. An all round excellent experience. Would definitely recommend to other would be investors.

I spoke to Mark at the Newcastle Contact Centre today.
He was very helpful with my query and went above and beyond to help me sort out my problem.
I have worked as a Customer Service Manager and I was very impressed with his telphone manner, his knowledge and his willingness to help me sort out my problem.
It makes such a difference when someone is so helpful