Lemon Jelly Reviews 23

My pair of daily boots finally and unsalvageably fell apart after 7 years, so I've been looking for a durable, sustainably-made pair of daily boots. I came across Lemon Jelly, fell in love and ordered UK size 4.5 of black netty chelsea rain boots (they looked like they'd do well to protect my feet in the lab!). Absolutely LOVED the look, quality, the brand and their strong ethics (and they really do smell of lemon!), I really really wanted to love them. But they're just too pointed, it tapers off immediately past the little toe 'knuckle' with no room even to wear in, and I'm usually a size 4 so had already ordered a bit large. Took them back (bought them via OFFICE online only - this was a super smooth process and OFFICE were really helpful, even refunded the shipping), tried ordering the 5.5 (next size up, oddly) and these were just about wide enough but too long and kicked up at the back, would've caused blisters and looked faintly clown-y on my small legs. I'm not especially wide-footed, at least for an Anglo-French person, and my toes are comically tiny so I'm not sure who they'll fit :( I took another look at their other boots as I really wanted to support these folks, but sadly a lot of them seem to have the same long 'n' pointy toe design. I really hope they take another look at ergonomics for future designs as sustainable shoes need to be sustainable for the person as well as the planet.

Narrow, painful & weak customer experience

When I first looked at the products I really loved them and I was also convinced by the mission, but there are a couple of problems here that I want to mention, hopefully as a helpful warning to someone else.

First off, I am based in Germany, and I ordered twice from their shop in Portugal. Below is my experience with both shoes.

I ordered the first pair in size 37 and that was extremely narrow for my feet (the size chart didn't help), so I had to return them. Paid 20EUR for the return. I guess the lesson here is, if you are not living in Portugal, don't risk buying them at all if you don't want to pay extra for the return, or use the local shops that offer their shoes.

The second pair I ordered directly afterwards was in size 38, and it was a better fit. But, still narrow and it really hurt my feet. Now my mistake was that I kept wearing them, but I already paid 20 EUR to return one pair, so I had no other choice but to keep wearing them until they really really hurt me causing several bunions in my feet. The lesson to me here is simply don't buy Lemon Jelly shoes anymore.

Second off, I don't appreciate it that they do not allow reviews on their website. Or at least I wish they give better information to the customers about the size and the return directly in every product rather than have people looking for extra information everywhere else.

To wrap it up, think wisely before buying the Lemon Jelly shoes. Just because their products are vegan, it doesn't mean that that justifies the rest.

I loved the look of the slides on their website and that they were both vegan and seemed ethical. Unfortunately I didnt receive my order despite contacting customer services and subsequently providing the courier with additional information. Customer services at lemon jelly were helpful, but when i chased (6 weeks after ordering) I was informed that the sandals were back in their warehouse, they had been returned by the courier but I wonder that if I had not made contact, perhaps they would have just sat there? Apparently I will now get a refund, we shall see. So disappointed as i thought the shoes looked great and hoped i had found a great new company to order from. I guess not. Well not delivery to France anyway. I give two stars because the customer services did respond, but I will see if I get my money back. Overall its been rather stressful (chasing up here and there and eventually not receiving anything at all - surely that should trigger an email to me to let me know or an instant refund? You have my money and your goods? how is that commerce?) but they did respond to my emails so that was at least something.