Lems Shoes Reviews 50

The shoes are absolute trash. They use glue rather than stitching, and the shoes just fall apart. Their customer service is as trash as the shoes are. Here's the email I sent and the response I got...

"Hello,
Last August, I purchased two pairs of boots from your company for my sons. The one who actually wears his came home today and showed me his... Both are coming apart in the same place, all of a sudden. The adhesive holding the sole onto the leather has failed. These boots have been worn for about 3-4 hours a day, mostly indoors (and when outdoors on concrete), and have been taken care of. That's pretty shoddy work for $165.

The Mary Jane shoes I bought from you years ago did the same thing. I had hoped your build quality had improved, but it would seem not.

My son has been happy with the boots, until today. I can't tell you how disappointing it is to spend that kind of money, trying to safeguard your kid's health, and have this be the outcome.

I am a medical LMT, working with patients who have chronic pain, often caused by postural issues. I have recommended your footwear to many... but no longer. I cannot, in good conscience, recommend a product that is guaranteed to fail under such a light work load.

I've attached some photos for your edification. Three to four hours of wear daily over a year's time should not result in this kind of failure. He works in a convenience store for Heaven's sake.

Utterly Disgusted,
CW"

Their response....

"Hey Chandra,

Thanks for reaching out and sorry to hear about your experience! While the boot would be outside of our warranty window, I will be sure to pass your complaint along regarding the durability of our footwear. If you have any other questions or concerns feel free to let us know.

Thank you,
Tim
Support Hero
Lems Shoes // Discover more with less"

Buy your shoes elsewhere, people.

Recently I purchased one of their items, and I posted a three-star review on their website due to a major flaw as outdoor-oriented shoes (I could have given one-star but the shoes are marginally comfortable so I chose three-stars). But the review never went online. So, I guess they limit the number of negative reviews posted on their website so that the overall review trend to be highly positive.

I generally don't trust a company that fills reviews on their website only with positive reviews because I feel it's unfaithful to customers. So, I wish I had looked at Trustpilot before ordering.

They are not good at responding to enquiries and no phone support available.

The heel of the shoe is rounded at the bottom so makes for unstable walking with the risk of twisting you foot easiliy.

Their shoes are decent, although they seem to be getting narrower over time which is hugely disappointing because the minimalist shoe market is oversaturated with incredibly narrow shoes and has absolutely no truly wide options, but the real reason I came here to write this is because of the experience I've had with their customer service. Caleigh is one of the meanest people I've had the displeasure of exchanging emails with, and I didn't even come to her with a particularly difficult problem--I just had a question about their products and she went seemingly of her way to be rude to me, avoid answering the question I asked, contradicted herself, refused to clarify the contradiction, and ultimately did not provide an answer to my question. I've heard I'm not the only person to have a bad customer service experience with her specifically. Kind of sad that so many good people are unemployed right now while people like her still have jobs. I wish they didn't have the dwindling market so cornered because I dread the idea of buying from them, having some sort of actual issue, and having to interact with her again. Recommend avoiding this company if possible

Worst customer service ever: just hope that your package get to you, 'cause if anything goes wrong, you'll have to deal with rude, totally unkind, completely unhelpful and even mocking at you customer service..
So, nothing to say about the shoes, as I never received them, and I never felt that it concerned, event slightly, the customer service.

First purchased Lems in 2018;

Beautiful shoes, so comfy and light, amazing customer service.

2023 UPDATE: Three years later and these are now the only shoes i will wear, the vegan boulder boots are my favourite: while all Lems shoes are extremely comfortable, the vegan ones have a particularly soft and flexible upper, obviously best used in summer, and i wear my weathered umber full leather boulder boots in Winter. Recently purchased the Outlanders which are truly waterproof and aesthetically are the most stunning pair, but the Boulder boots are still my firm favourite for comfort. My partner is a convert too and now has five pairs of his own, he particularly likes the trainers.

FURTHER UPDATE (2026): My Lems all-leather boulder boots have been incredibly hard-wearing, I have now had them FIVE YEARS and they still look amazing and are still totally waterproof.

The vegan boulder boots do not last as long unfortunately with the sole separating on both my pairs, though admittedly they are still my favourites for comfort in dry weather.

LEMS IF YOU READ THESE REVIEWS;
I miss some of the older styles!
Please bring back the vegan boulder in "pinecone" brown or add a green or other more earthy colour. The "buckeye" original boulder boots were a firm favourite too. I appreciate the original boulder have returned but why in Navy? Doesn't match any clothes I own. Brown/Green/black are so much more neutral.
Mostly I would love to see a cotton canvas "chukka" or a high top "Drifter" (similar to the vegan boulder boot but no laces). Something that has the same classic style as the canvas boulder but you can slip on and off and is breathable for summer weather.

I LOVE these shoes. They are the only ones I've ever owned that are great for my feet, my knees, and my back. They let you run like you're barefoot, while still totally protecting you. Their Primal 2 shoes are the only ones I will run in. Even with a torn meniscus and arthritis, I can run if I wear these shoes (and stay strong). I think I've bought 4-5 pairs of Primal/Primal 2s over the years, plus the Boulder boot (also excellent) and the Nine to Five (did not suit me aesthetically, but a nice wide fit and my 75 year old mom adores them). I just ordered the Chukka ankle boots.

i purchased some boulder boots around a year ago. now they are completely ruined. the glue fails to hold them together and they've basically fallen apart. They cost a lot of money (for me) so i'm quite disappointed. Very poor response from Customer service as well. Poor show, poor product... I would not recommend at all...

Been traveling with these boots for months now and I love them to death. They look great, are comfortable, and durable. Plus the flexible sole is so helpful for backing. I love Lems.