Lepetexpress Reviews 324

Very convenient way of travelling with your pet between France and UK.
Staff was nice.
My cat was beside me all the time.

The personal (Brenda) communications regarding the questions I had on the documentation and the actual travel was very professional and left me with no doubts regarding this.

You are always attentive in everything and collaborators to help me organize my trip with my dogs, giving us the instructions we need to not have any inconvenience on our trip and solving our doubts, very well and congratulations for you

Professional and caring service! The Driver was very friendly and caring for the wellbeing of us, human and pet.

The Van was spacious. Enough room for the pets to move and also store luggage for us passengers. The Seats where comfortable and directly beside our lovely pets.

Amazing service, next time again!

Everything was a stress free as possible, the van and cages are in a good condition and the whole process was well explained and guided. If you get an early train in I wouldn’t recommend waiting at the Calais Frenthun train station as there is nothing there and it is rather cold!

Le Pet Express are excellent!

I've travelled with my cat a few times and it's always hard to return to the UK without your own vehicle. Honestly, I'm so happy I found out about these guys and I can't recommend them highly enough.

Information available is outstanding - thanks for sharing your knowledge.

Made the trip so easy once I got to Calais, the driver was fantastic and it was really fun travelling with other pet owners.

We were able to leave a little before departure as we all got there beforehand. Each step of the way the driver explained what we needed to do, for the pet immigration side of things, our immigration and so on.

Highly recommend this company and I will be travelling with them again.

A forma de adicionar o segundo passageiro não foi muito clara e para finalizar tive que repetir as informações do meu cachorro.

Being able to organise with a real person, in real time the trip with my pet made it a joy to book.
The van was very well put together so that pets and people could be side by side and be safe at the same time.
The preliminary checks with pet passports took a large weight off my shoulders.
Wonderful service, amazing attitude towards animals and fantastic staff that are willing to do all they can to help as much as possible. 10/10 would use again or recommend

Second time on the service - Excellent. James and Brenda are both super kind and helpful - and offer a very smooth process!

Simple easy straightforward .helpful staff .great option when travelling w pets. Recommend to anyone .

Reliable, thorough and professional. Very grateful this service exists

I took the Pet express twice now. I am so glad this service exists as I can take my dog with me on holidays. It is a very well organised and friendly journey.

First time but definitely not the last using Lepetexpress, excellent service. Smooth process, collected from the train station in Ashford and dropped at Calais train station, perfect and hassle free.

First time booking Le Pet Express in order to travel back to London with my cat without a car - it was great and I absolutely recommend their services! James and Sean met us early at Calais Frethun station, checked our documents, explained the process clearly and we were able to catch an earlier shuttle back to the UK. Very smooth experience, thanks again

The whole experience from Ashford to Calais was seamless, stress free and completely worth it.

Along with being super friendly, Brenda was very professional in her handling of the trip and made sure to check all of the necessary documentation to ensure a smooth border crossing for our dog. I would definitely use this service again!

Excellent service - knowledgable, helpful and friendly drivers - James and Sean walked us through every step of the way. Brenda the owner was also very helpful on the phone when I made the booking. Def recommend

Very easy way to schedule your trip with your pet!

Before I discovered the company I was getting offers from pet-taxis. I booked with Le Pet Express as it was an economical choice for me, in the first place. However, Brenda was so carefull & helpfull and noticed a big mistake on my dog's documents that could cause a horrific problem for me while crossing and I was so happy to not book with a taxi! Thus, I also recommend Le Pet Express in this context, especially to the first-time pet-travellers.
Yet, on the day, we had an extreme professionalism by James that also made a very smooth crossing the customs that was stress-free time for us.
Many thanks Brenda, James, Le Pet Express!
Best Wishes xxx

Excellent advice and knowledge with papers and requirements beforehand. Good, consistent and fast communication. Reliable and efficient. A warning re kennel size on payment screen would be useful so it can't be missed when booking. Thank you Brenda for your help and service :)