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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I just received 2 pair of Croc's today and both were not the color I had ordered. My emails bounce back, I have no international phone plan. When I do a web-search the phone number listed comes up f... Toon meer

Beoordeeld met 1 van de 5 sterren

ACHTUNG: Die Bestellung wurde zugestellt die anschließende Retoure aber nicht bearbeitet. Seit zwei Wochen keine Reaktion von Lesara. 22.10.2018: Nachdem ich auch für dieses Problem einen Klärfal... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered clothing from Lesara now for over 4 years. Unlike other websites, these sizes are accurate. Quality of clothing is amazing. Never been disappointed & never returned anything which is a f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

On March 2, 2019 I made an order at Lesara. The items never arrived and after a few days their site closed. The provided tracking number didn't work, thus I contacted the courier who ident... Toon meer

Bedrijfsgegevens

  1. Geld en verzekeringen

Informatie afkomstig van verschillende externe bronnen

Founded in Berlin in 2013, Lesara, a pioneer in Agile Retail, is an international fashion & lifestyle online store. At Lesara, we take online retail to the next level by using in-house expertise to identify and analyse emerging trends. Thanks to an integrated supply chain, our customers across Europe can access latest trends faster and at unbeatable prices. They can choose from a diverse selection of daily new products. We promise our customers an inspiring online shopping experience with first-class customer service, safe & easy payment methods, quick deliveries and top quality products at the best price!


Contactgegevens

1,7

Zeer slecht

TrustScore 1.5 uit 5

79 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,7

Alle reviews

(79)

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Beoordeeld met 1 van de 5 sterren

Die Lieferung wird zurückgehalten weil…

Die Lieferung wird zurückgehalten weil wahrscheinlich zuerst Klara das Geld einfordert. Wenn man nachfragt wird einen gesagt das die Lieferung unterwegs ist und es 14 Tage dauert bis man rausfinden kann wo sich die Lieferung momentan befindet. Wenn man beim Lieferstatus reinschaut zeigt es an das die Lieferung noch gar nicht weggeschickt wurde.
es dauert ewig bis die Rücksendung registriert wird. da muss man immer wieder e-mail schreiben.Dann muss man über Klara bezahlen, die haben mir obwohl ich sofort die Rechnung eingezahlt habe. eine Nachforderung von 12.-€ verlangt. Nachfrage bei Lesara war erfolglos die wussten auch nicht wofür. ich soll mich bei Klara erkundigen.
bestellen werde ich nicht mehr. Die 12.- habe ich bezahlt um keine Schwierigkeiten zu bekommen

21 februari 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Vare i stykker ved modtagelsen

Min sko reol var i stykker da jeg modtog den. Den var knækket flere steder og er stort stykke af plastic’en manglede foroven. Jeg skrev til jer med det samme og fik at vide jeg skulle returnere. Men den sag var tabt på forhånd for I refunderer ikke ødelagte varer (selvfølgelig) så hvordan skulle jeg få mine penge igen ??
Øv !!

29 januari 2018
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hej Lisbet,

Jeg skal beklage, at du har haft en uheldig oplevelse. Jeg kan se i vores system, at min kollega har oplyst dig at du skal sende det defekte produkt retur til os, og at der intet er nævnt om at vi ikke skal tage det retur. Derfor skal jeg bede dig følge min kollegas anvisning, således at du kan blive refunderet for dit produkt.

Har du yderligere spørgsmål, er du velkommen til at kontakte os på 78773113 alle hverdage 9-18 eller på mail service@lesara.dk

Venlig hilsen,

Michael fra Lesara

Beoordeeld met 1 van de 5 sterren

Where is my coat? Why is it taking so long?

I bought a black Fuax fur coat for my daughters birthday and I ordered it on 22nd December 2017 and it said it will come in 10-15 days and I waited really patiently and NOW we are in 12 January 2018!!!! its still not here and I wouldn’t really recommend ordering here again and when will this coat come ?

12 januari 2018
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hi Hannah,

I am sorry that your order hasn’t arrived yet. We can track your order and help you further as soon as we have your order number. We request you to contact us at service@lesara.com with the relevant details and we look forward to assisting you.

Warm Regards,

Annie from Lesara

Beoordeeld met 1 van de 5 sterren

Pessima organizzazione.

Ordine ancora in elaborazione dopo 1 mese e mezzo e pagamento effettuato all'ordine, pessima customer care ( non mi hanno riferito di alcun ritardo ). Pessimi in tutto, non mi dovevo fidare...

Alla fine ho chiesto l'annullamento dell'ordine oggi 10 gennaio 2018, per l'ordine fatto il 25 novembre 2017, che era sempre 'in elaborazione', operazione conclusa con successo, ma ciò non toglie che non mi ci servirò più.

7 januari 2018
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hello,

Ci spiace che i prodotti che ha ordinato non siano ancora arrivati.
La preghiamo di contattare il nostro servizio clienti a service@lesara.it e, con il suo numero dell'ordine, troveremo una soluzione più velocemente possibile.

Le auguro una buona giornata.
Chiara di Lesara

Beoordeeld met 1 van de 5 sterren

Avoid like the plague!

I bought a shoe rack that cost €9.
Instead of online payment, they send an invoice.
They sent the invoice to the wrong address, but I finally got their reminder invoice which included huge penalties, and I ended up paying €40.48.
The shoe rack was absolute rubbish too, already falling apart.
Avoid this shop like the plague!
Order 800606070

12 december 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hello Steven,

Thank you for your feedback.

I am sorry that you had a negative experience using Lesara this time. I have looked into your order and the information in the invoice matches the information that you provided to us. We also give you options for paying your bill and in the future, if you are interested in paying straight away, please select a card payment or PayPal.

We also provide for a no extra cost return if you are unhappy with the product.

Please contact us at service@lesara.com if you have any more questions or queries.

Warmest regards,

Annie from Lesara

Beoordeeld met 1 van de 5 sterren

They don't care about their customers

I sent back my order and after 3 weeks I send an e-mail to ask when I will receive a refund. I got a quick reply saying that to process for the refund of the returned goods first have to be processed. It can take up to 30 days.. after 1 month+ I follow up again and they tell me it was never in their system that they got an order. Now I should find some sender receipt after 2 months have passed or they will not give back my money... the post office did not have my tracking number anymore..
I have never experienced such poor customer service. Even after I complained I never got an e-mail back. I lost money and time to this company!
Do not order from here

30 november 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hello Meggy,

I am very sorry to hear that you had a negative experience returning your products.

We’ll be happy to assist you and answer your questions in the meantime, if you have any. We are reachable at service@lesara.com.

Warm Regards,

Annie from Lesara

Beoordeeld met 1 van de 5 sterren

Still waiting for my money

Still waiting for my money
Terrible quality
After 2 month and not refund
Customer care terrible
All LIES
SAVE YOUR MONEY DON'T BUY ANYTHING
LESARA RUBBISH STUFF
COWBOY COMPANY

24 november 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Dear Rosana,

We are sorry you were not happy with your experience. I have looked into your order and can see your refund was proccessed for the returned order.

Best Wishes

Annie,

Lesara

Beoordeeld met 5 van de 5 sterren

Jeg er meget tilfreds med mit træningstøj

Jeg er meget tilfreds med min bestilling . Har modtaget pakken efter 5 dage og tøjet er rigtig fint kvalitet . Har bestilt det lidt for stort for at sikre mig jeg kunne passe det, men det skulle jeg ikke have gjort for det er nemlig lidt for stort , skulle bare have bestilt min rigtig størrelse , men det gøre ikke noget idet jeg har bestilt træningstøj . Men ellers meget tilfreds og bestiller helt klar igen 🤗

18 november 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Tak for din anmeldelse! Vi håber at du fortsætter med at nyde Lesara oplevelsen og har masser af shopping sjov!

Matilde fra Lesara

Beoordeeld met 5 van de 5 sterren

Ordered clothing from Lesara now for …

Ordered clothing from Lesara now for over 4 years. Unlike other websites, these sizes are accurate. Quality of clothing is amazing. Never been disappointed & never returned anything which is a first for me.

Downside is you'll love every item so be prepared to pay for the lot.

10/10 from me

xxx

31 oktober 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

We’re really pleased to hear that! Thanks for your review!

Best regards,

Annie from Lesara

Beoordeeld met 3 van de 5 sterren

Out of stock.

Unfortunately your replies to my E-Mails went to my spam folder so never saw your replies and the fact you had contacted me to explain why the item was taking so long to be delivered.

31 oktober 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hello,

We are sorry that you were not completely satisfied with your experience. I can see we responded to all of your emails. Please let us know if there is anything further we can do.

Best regards,

Annie from Lesara

Beoordeeld met 5 van de 5 sterren

The shoes I ordered were very …

The shoes I ordered were very comfortable although I use them for slippers

29 oktober 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Thanks for your review! We hope to see you shopping with us again in future!

Best regards,

Annie from Lesara

Beoordeeld met 4 van de 5 sterren

Pretty good

Parcel came on time, although the parcel tracking system is poor - still said it's processing but has already been delivered (same with Hermes as well). However fitting and customer service was good.

28 oktober 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hello,

Thank you for your feedback. We would like to know more about your experience. Please write us a message with your suggestions at service@lesara.com.

Best regards,

Annie from Lesara

Beoordeeld met 2 van de 5 sterren

Cheap and nasty plastic handbag.

6 oktober 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hi Genevieve,

We are sorry that you were not completely satisfied with your item. I can see my colleague has been in touch with you via email to offer assistance in making a free return for full refund.

Best Wishes

Annie

Lesara

Beoordeeld met 1 van de 5 sterren

Avoid shopping at Lesara - item not received/refund not received

I shop online constantly, but I have never had such a bad experience. I placed an order on the 18th of September, and I haven't received it yet.
First email contact, they told me there was a delay but the parcel was going to be delivered soon. Second email, they were chasing up. After 11 days, I asked for cancellation, but I was informed that it couldn't be processed as issues were resolved and the parcel was shipped. I suppose that if the issue was resolved, I should have received the parcel by now. However, after a week, I still haven't received the order nor an email confirming the shipping. At this point, I just want my money back. Bad service!

5 oktober 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hi Sara,

We apologise for the delay in delivery and will investigate this with our logistics team. We work closely with our shipping providers and will do our best to make sure you receive your next Lesara order on time. Thank you for your feedback and helping us improve.

Best regards,

Annie from Lesara

Beoordeeld met 5 van de 5 sterren

Excellent value for money lovely shoes …

Excellent value for money lovely shoes very original, so comfortable to wear will definitely buy more thank you 😊

19 september 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Thank you very much for your kind words!

Best regards,

Annie from Lesara

Beoordeeld met 5 van de 5 sterren

I ordered size 40

I ordered size 40. They're perfect so comfortable. I'm happy with them.

19 september 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

We’re really pleased to hear that! Thanks for your review!

Best regards,

Annie from Lesara

Beoordeeld met 1 van de 5 sterren

Poco da dire

Poco da dire. Dopo quasi un mese niente merce. Funziona tutto male e prendono il lavoro sottogamba. Non fidatevi, non mettono impegno in di l' che fanno! Che vergogna.

6 september 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Salve Stefania,

la ringraziamo per la sua recensione.

Ha perfettamente ragione: il suo ordine non ha mai evaso il nostro magazzino per un problema tecnico.
Le chiediamo anche le maggiori scuse se il nostro Servizio Clienti non l'ha tenuta al corrente della situazione.

Le possiamo però assicurare che si è trattato di un evento isolato e non si ripeterà in futuro.

La invitiamo, se vuole, a ripetere il suo ordine immediatamente. A tal fine troverà anche un buono sconto nel suo account di Lesara.

La invito in caso di necessita' a mettersi in contatto nuovamente con il nostro Servizio Clienti all’indirizzo email service@lesara.it o telefonicamente. Riceverà l'aiuto che cerca, per risolvere il problema con rapidità ed efficacia.

Le auguro una buona giornata.
Chiara di Lesara

Beoordeeld met 1 van de 5 sterren

disgusting. Smelt of smoke

Products look completely different to how they are shown.
My jacket was so creased I've struggled to make it wearable although given the fit of it I'm not sure I want to wear it.

When my order arrived it stunk of smoke. Right from the outer packaging right through to my products. Now when buying clothes you do not expect items to smell anything like this. I have found this disgusting.
Would not recommend at all.

11 augustus 2017
Review zonder uitnodiging
Logo Lesara

Antwoord van Lesara

Hi Ella,

Thank you for your feedback. We have emailed you regarding this issue and we have escalated the issue to our quality control team to investigate immediately. We take reports like this very seriously.

You can return any items within 30 days (at no extra cost and free for orders over £40/€40) for a full refund of the purchase costs. For any further questions we are always at your disposal.

Best Wishes

Annie

Lesara Customer Care

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