Great service. Always works! Love how helpful they are with any trouble shooting. Couldn't recommend it more! They're also Australian owned and operated no third party help desk.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service and support for mobile and NBN. The deals are great too! Our whole household uses this service and if there is any problems it's great to speak with an Aussie who can help resolve the is... Toon meer
Bedrijf heeft geantwoord
Mates don't rip off mates. There's something fishy here. Either their network is garbage, overcrowded or they are actively throttling advertised speeds but leaving speed tests unfiltered. Streami... Toon meer
Bedrijf heeft geantwoord
I’ve been using MATE for my mobile service and I’ve had a really positive experience. The signal is great, the service is reliable, and everything has been easy to manage. What I love most is tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your mate for the best value internet & mobile plans in Australia! 📱 🌐 Make the switch to MATE! 👋
Contactgegevens
340 Victoria Street, 2164, Wetherill Park, Australië
- 131413
- support@letsbemates.com.au
- www.letsbemates.com.au
3,1
Gemiddeld
2K reviews
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We recently moved to Mate and I can…
We recently moved to Mate and I can honestly say it was a very smooth & easy process. We have saved heaps on our bills and the customer service has been excellent. Would definitely recommend this service to others.
5 september 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Cindy, thanks so much for the fantastic feedback.
Great to hear switching to MATE was smooth and easy, and even better that you’re saving on your bills while enjoying excellent service. We really appreciate the recommendation!
Cheers,
The MATE team
Ripper company
Ripper company. Can’t believe how much money be saved and never had any issues. Highly .
5 september 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Bronwyn, thanks for the ripper review!
We love hearing that you’re saving money and everything has been running smoothly. Thanks for choosing MATE and for the recommendation!
Cheers,
The MATE team
I love how much money we’ve saved
I love how much money we’ve saved. They’re an amazing company and I love that they’re Australian owned.
2 september 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Wendy, thanks so much for the lovely feedback.
We’re really glad you’re enjoying the savings, and we love that being Australian owned matters to you too. Thanks for choosing MATE!
Cheers,
The MATE team
Aussie, Aussie, Aussie
Wow! Finally some genuine Aussie customer service from a 100% Aussie owned company. I swapped to Mate recently as I had issues with my old provider. They were so quick to get to the bottom of what had been happening and get it sorted for me. Cannot recommend them more highly.
28 augustus 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Rachael, thanks so much for the amazing feedback.
We’re glad our team could get to the bottom of the issues you were having and get everything sorted quickly. We’re proudly Australian owned and operated, so it’s great to hear our local support made a difference.
Thanks for the recommendation!
Cheers,
The MATE team
I LOVE Mate
I LOVE Mate. Been a long time customer and cannot fault them. Have saved a lot if money over the years and never had an issues. Big thumbs up.
5 september 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Lou, we LOVE hearing this!
Thanks for being a long-time MATE and sticking with us over the years. It’s fantastic to hear you’ve saved plenty along the way and had a great experience with us.
Big thumbs up right back at you! 👍
Cheers,
The MATE team
Antwoord van MATE
Hey Farren, thanks for the great review!
Great value and great service is exactly what we’re here to deliver. Thanks for choosing MATE!
Cheers,
The MATE team
Great Mate 👍
Nothing is too hard. Easy to communicate with. Aussie call centre. Great service. Great rates. Saved heaps. Upfront with any changes to my service and always there to answer any questions.
5 september 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Kellie, thanks so much for the fantastic feedback.
Easy communication, local Aussie support, great service and great value. That’s exactly the experience we want our customers to have. We really appreciate you choosing MATE!
Cheers,
The MATE team
LOVE MATE
LOVE MATE. Saved a bundle since being with them for about 5 years. Have NBN and multiple mobiles with them and couldn't be happier. Customer service is brilliant if I've ever had any questions. I love that the company is Aussie owned and operated with an Aussie call centre. Makes all the difference.
4 september 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Annabel, thanks for being a MATE for around five years!
It’s fantastic to hear you’ve been happy with your nbn and multiple mobile services, while saving some money along the way. We’re especially glad our Aussie-based team has been there whenever you’ve needed a hand.
Thanks for your continued support!
Cheers,
The MATE team
I use both phone and NBN and both work…
I use both phone and NBN and both work great! If I ever had issues or a power out the service team were right on it. They really did make the issue go away in an instant !!
Great price, great service !!
3 augustus 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Rachel, thanks for the fantastic feedback.
Great to hear both your mobile and nbn services are working well and, whenever something has come up, our team has been able to jump in and help get it sorted quickly.
Great price and great service. We love to hear it!
Cheers,
The MATE team
NBN speed is very fast with the MATE…
NBN speed is very fast with the MATE preconfigured modem.
3 september 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Ailbhe, thanks for the great feedback!
Fantastic to hear you’re enjoying fast nbn speeds and that everything is working well with your MATE modem.
Cheers,
The MATE team
The WORST speeds I have ever had going…
The WORST speeds I have ever had going back to the year 2000. Fibre to Premises Service provided by Lets Be Mates has been abysmal. We aren't even big users. Terrible Technical help (switch the router off & on again). Our year contract dragged on forever. Now with TPG 10 x faster & cheaper too!
29 juni 2026
Review zonder uitnodiging
Antwoord van MATE
Hi Bruce, we're sorry to hear your experience with us didn't meet your expectations.
We understand how frustrating it is when your internet doesn't perform the way it should, particularly on an FTTP connection. We're also sorry you felt our troubleshooting and support didn't provide the help you needed. That's certainly not the experience we aim to deliver.
Thank you for taking the time to share your feedback. We genuinely appreciate it and will use it to help improve both our service and the support we provide. We wish you all the best with your new provider.
Cheers,
The MATE team
You are no mate of mine!
Terrible internet. It has dropped out three times this week and many other times since we joined. The support service isn't that great either. See ya MATE!
25 mei 2026
Review zonder uitnodiging
Antwoord van MATE
Hi there, we’re really sorry to hear this has been your experience.
Frequent dropouts are incredibly frustrating, and we understand why you’d be disappointed if you haven’t felt properly supported while trying to get it resolved. That’s not the experience we want for our customers.
We’d still like the opportunity to investigate the connection issues properly and see what’s causing the instability if you’re open to it.
Cheers,
The MATE team
AVOID!
AVOID!! I would put zero stars if I could. They try and take money on days they’re not supposed to as I set up a payment plan. They just took the last of my money for food for my kids for the SECOND time now. They’re slow and sometimes don’t even work at night time. They’re fake and nice on the phone but they’re sneaky and absolute rip offs. Worst internet company I’ve ever been with!
21 mei 2026
Review zonder uitnodiging
Antwoord van MATE
Hi there, we’re really sorry to hear this and understand why you’d be upset.
If a payment arrangement was in place and payments were taken unexpectedly, especially in a way that impacted your ability to buy essentials, that’s something we’d want to urgently review. We also understand your frustration around service performance and evening slowdowns.
We’d really like the chance to properly investigate both the billing concerns and the service issues you’ve raised. Please contact our support team so we can review the account and work through this with you.
Cheers,
The MATE team
Suppose to be one of the best cx service
I am rating my experience with them as I was shocked by the dryness and limit rudeness of both the 2 customers agents I reached yesterday and today. And my shock is that I was looking to sign up, not an existing customer with issues, nothing to fix. The sales part should be the easier part of it all, the one where it's easy to talk to the customer but all I got was impatience, short answers at questions and clarifications I had. After the 2nd impatient and dry lady I talked to today hung up our call with the driest "have a good day" I have ever heard, I decided against signing up. This is a bad beginning !!!!
13 mei 2026
Review zonder uitnodiging
Antwoord van MATE
Hi Maggie, we’re really sorry to hear this was your experience, especially as someone considering joining us.
You’re absolutely right that first impressions matter, and the sales experience should feel welcoming, helpful and patient from the very beginning. What you’ve described is not the standard we aim for, and we understand why it left you disappointed.
If you happen to remember the names of the agents you spoke with, along with the approximate time and date of the calls, please let us know so we can raise this internally and review the interactions properly.
Cheers,
The MATE team
Terrible experience
Terrible experience. Everything looks nice and easy in the app, but when you actually try to cancel your service, the cancellation button conveniently does not work.
Then, when you try calling, you spend ages talking to an automated system, only to be left on hold with the waiting music for what feels like another hour.
Really frustrating and disappointing experience. Cancelling should be simple, but Mate makes it unnecessarily difficult. Very poor customer service.
30 april 2026
Review zonder uitnodiging
Antwoord van MATE
Hi Joaquin, we’re really sorry to hear this.
Just to clarify, the issue with the cancellation button not working was a known bug which has now been fixed, it was definitely not intentional. We completely understand how frustrating that experience would have been at the time, especially combined with long wait times trying to get through another way.
We appreciate you calling this out and helping us improve the experience.
Cheers,
The MATE team
Don't go near Mate if you want a reliable, fast connection
I have been with Mate for four weeks after being sucked in by the NAB credit card discount deal. During that time I have had two drop outs each lasting 6 to 8 hours. I never had dropouts with my previous ISP (Launtel). Downloads have never reached the advertised speed. Another long drop out today was the last straw so I churned to Superloop which is providing a download speed well avove the advertised speed. Same PC - same LAN!
29 april 2026
Review zonder uitnodiging
Antwoord van MATE
Hi Christopher, we’re really sorry to hear about your experience, especially with multiple long outages and speeds not meeting expectations. We completely understand how frustrating that would be, particularly when comparing it to your previous provider.
Extended dropouts like the ones you’ve described aren’t the experience we aim to deliver, and we can understand why you decided to move on.
We appreciate you taking the time to share your feedback and giving MATE a try.
Cheers,
The MATE team
If only we could leave Zero stars....
If only we could leave Zero stars....
Service sucks, cost sucks.... pay for 2gb download get less than 1gb, don't do it.
I signed up thinking they ould be fine, but they do not answer phone calls or email, they just rip you off, they even take a month payment in advance.. Stay clear of MATE.
28 april 2026
Review zonder uitnodiging
Antwoord van MATE
Hi Ricky, we’re really sorry to hear this has been your experience.
Not getting the speeds you expect, combined with difficulty reaching support, would be incredibly frustrating. That’s not the level of service we aim to provide.
Just to clarify, all our plans are billed in advance and typical busy period speeds are outlined upfront, but we understand that doesn’t help if the experience hasn’t matched expectations.
If you’re open to it, please contact our support team so we can investigate your speeds and connection properly.
Cheers,
The MATE team
MATE customer since 2018
I’ve been with MATE since 2018 and have had a consistently good experience. I’ve always been on a 50/20 internet connection, and the speeds have reliably matched what I’m paying for.
I also have mobile phone plans with them and haven’t had any issues there either.
Overall, MATE has been reliable, straightforward, and easy to deal with. Happy to recommend them.
28 april 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Mike, thanks so much for the great feedback and for being with us since 2018.
Awesome to hear your speeds have been consistent and that both your internet and mobile services have been reliable and easy to manage. That’s exactly what we aim for.
Really appreciate the recommendation.
Cheers,
The MATE team
Happy with both nbn and mobile
I use both nbn and mobile with Mate. I watch tv streaming, and mostly just 1 computer, 1 tablet and 1 phone at the same time. Being just one or two users in the house, the slowest Internet is fine, although I get regular invitations to upgrade. I haven't had noticeable drop outs. When I've called Mate, staff is always friendly and helpful. Speed on call pickup has improved since I first joined over a year ago, so I'm a happy customer.
22 april 2026
Review zonder uitnodiging
Antwoord van MATE
Hey Mrs Skye, thanks so much for sharing this.
Great to hear the service is working well for your household and that you’ve had a smooth experience with both nbn and mobile. Also glad you’ve noticed improvements in call wait times, that’s something we’ve been working hard on.
Really appreciate the kind words.
Cheers,
The MATE team
“mates” is absolutely garbage!!
Absolute garbage worst internet connection I have ever witnessed constantly dropping what’s worse is I called them about it and the were very rude and tried to shut me off and tell me to call back on Monday so yeah I will be calling on Monday to cancel it so if your thinking of joining “ mates” don’t do it save yourself the headache and don’t pay the scam money that they are asking for! The internet connection is as useless as their service is
17 april 2026
Review zonder uitnodiging
Antwoord van MATE
Hi Kevin, we’re really sorry to read this and can understand how frustrating that experience would be.
Constant dropouts combined with an interaction that felt rude or dismissive isn’t acceptable, and that’s not the level of service we aim to provide. Being asked to call back without proper help would only add to that frustration.
We’d like the chance to properly review what’s been happening with your connection and how your enquiry was handled. Please reach out to our support team so we can investigate this further and escalate where needed.
Cheers,
The MATE team
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