Great service. Always works! Love how helpful they are with any trouble shooting. Couldn't recommend it more! They're also Australian owned and operated no third party help desk.
Bedrijf heeft geantwoord
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Great service and support for mobile and NBN. The deals are great too! Our whole household uses this service and if there is any problems it's great to speak with an Aussie who can help resolve the is... Toon meer
Bedrijf heeft geantwoord
Mates don't rip off mates. There's something fishy here. Either their network is garbage, overcrowded or they are actively throttling advertised speeds but leaving speed tests unfiltered. Streami... Toon meer
Bedrijf heeft geantwoord
I’ve been using MATE for my mobile service and I’ve had a really positive experience. The signal is great, the service is reliable, and everything has been easy to manage. What I love most is tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your mate for the best value internet & mobile plans in Australia! 📱 🌐 Make the switch to MATE! 👋
Contactgegevens
340 Victoria Street, 2164, Wetherill Park, Australië
- 131413
- support@letsbemates.com.au
- www.letsbemates.com.au
3,1
Gemiddeld
2K reviews
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Stay away from them
21 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hi Jieyi,
That’s disappointing to read and definitely not what we want anyone to walk away feeling. We appreciate the feedback and will continue working hard to lift the experience for our customers.
Cheers,
The MATE team
Wonderful experience with Mate!
I have had a wonderful experience with Mate and have been using their services for over 5 years. Any issues with connection or my router have been dealt with quickly and easily, support has been great and connection A+!
21 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hi Amy,
Thanks for the 5-star shoutout! We’re stoked to hear you’ve had a smooth run with us for 5+ years and that our support team has been helpful when needed. Legends like you are the reason we do what we do.
Cheers,
The MATE team
not a mate
Terrible 'service' does not respond to tech issues. Cancleations team is almost non contactable. I waited almost an hour on live chat for them to pick up the chat, went to toilet came back and the chat was ended coz i did not repsond straight away when they were finally there. do not use this provider.
20 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hi Nick,
We’re sorry to hear this was your experience with our cancellation process and support response time. It’s never our intention to make things difficult. We’ll take this feedback seriously and keep working on making it better.
Cheers,
The MATE team
The worst NBN provider, not a MATE at all
Probably one of the worst NBN providers. Rude customer service on the phone, question there own app and said what's on there is wrong. Lodged 2 faults over a period of 3 months, and they did nothing about it. Speeds are not what the claim them to be, very slow even in the middle of the day!. Payment schedules are misleading and incorrect. Had an activated service from 23/11/2024 and in there eyes 6 months up at - 02/05/2025 (price goes up 50% at that point even though it was supposed to be 23/05/2025 because your plan starts when there debit dates are not when you actually start the plan and get connected to the wifi and when you question them they just try and validate everything. They are definitely not a MATE more like a disappointment to the name Mate.
16 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hi Brandon,
We hear you and we’re sorry your time with us has been frustrating. We know how important clear billing and consistent speeds are, and we’ve passed your feedback to the right teams. Thanks for giving us a go.
Cheers,
The MATE team
These guys are great
These guys are great. Most recently spoke to Victoria. She was making the whole process of fixing my internet (my fault btw) really easy and helped in like 5 mins. She even gave me the winning lotto numbers!
Cheers team, 20/10 would go again. Mate Communicate practically walk on water they’re that good.
14 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hi C M,
Love it! We’ll pass this on to Victoria - sounds like she nailed it. Thanks for the 20/10 review and the good vibes. We’re lucky to have you on board!
Cheers,
The MATE team
First NBN is out of order for 2 days and Now Mates is out
First NBN is out of order for 2 days. Now today Mates Internet is out and offline. I used have nice Internet once upon a time but I think the new team is compensating customers. For all this outage, Mates need to provide free Internet for 1 month.
9 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Everest,
We’re really sorry for the outages you’ve experienced. We know how frustrating it is when your internet goes down, and we totally understand your frustration. We’re committed to improving our service, and we’ll definitely take your feedback on board.
If you’re still facing issues, please reach out to our team so we can look into this further.
Cheers,
The MATE team
Appaling mate
Appaling mate! For years I've been a loyal customer. The way your customer service has gone down hill, and the inability to provide a reliable service, has made me come to the conclusion that you are definitely no MATE of mine. You have got to big for your boots!
7 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hey there,
We’re really sorry to hear you feel this way. It’s disappointing to know we’ve let you down, especially after being a loyal customer for years. Customer service and a reliable connection are a priority for us, and we’ll be taking your feedback seriously to make improvements.
Thanks for sharing your thoughts.
Cheers,
The MATE team
Have been with mate for years but in…
Have been with mate for years but in the last couple of months the NBN has been dropping out constantly. It's literally impossible to call through to customer support now, it's unbelievable. Avoid.
6 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Liza,
We’re really sorry to hear about the issues you’ve been facing with your NBN connection and the difficulty reaching support. That’s not the experience we want for our mates, especially after being with us for so long.
Please reach out to our team so we can investigate this further and get it sorted: https://www.letsbemates.com.au/mate/support
Cheers,
The MATE team
DON’T WASTE YOUR TIME
DON’T WASTE YOUR TIME! Signed up for a mobile plan, the stupid app told me my passport number, address and Medicare numbers were wrong! They weren’t. I sent emails, tried the online chat during business hours (it’s always a bot and useless), sent online messages, I even tried via Facebook, NEVER a single response. Ended up calling several times, waited hours. Gave them all my info, they couldn’t get it to work either. I’ve asked for a refund, fingers crossed these peanuts can work that out. RUN THE OTHER DIRECTION FROM THIS USELESS BUSINESS! The worst…
6 mei 2025
Review zonder uitnodiging
Antwoord van MATE
Hey there,
We’re really sorry to hear about the trouble you’ve had. We completely understand how frustrating it must be to deal with app issues, long wait times, and no responses — that’s not the experience we want for our mates.
We truly appreciate you sharing your feedback, and we’ll take it on board as we work to improve our service. We’re really sorry we let you down.
Cheers,
The MATE team
Cuts out constantly
Cuts out constantly throughout the evening. I didn’t mind when it was $60 a month but now $90 not worth it. Very difficult to get assistance and app is very basic and difficult.
14 april 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Coco,
Sorry to hear your connection has been cutting out — that’s definitely not what we want for our mates. We understand your frustration, especially with the price change and challenges getting support.
We’d really like to help get things back on track. Please reach out to our team so we can chase this up: https://www.letsbemates.com.au/mate/support
Cheers,
The MATE team
Absolutely the worst telco experience…
Absolutely the worst telco experience I’ve ever had.
Mate Communicate is a complete joke. No internet for days at a time, constant dropouts when it is working, and don’t even bother trying to contact their customer service — it’s basically non-existent. Emails go unanswered, phone calls are either ignored or you get stuck in an endless loop with no help whatsoever.
They owe me hundreds of dollars for a service that barely ever worked, and despite multiple attempts to get a resolution, I’ve received nothing but silence. Total scam. Stay far, far away from this company unless you enjoy throwing your money into a black hole and yelling at walls
11 april 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Shane,
We’re really sorry to hear this has been your experience. We understand how frustrating this must be and we take your feedback seriously. We can see there's an active fault on your service and our support team are already in contact with you.
We're pushing to get this resolved as quickly as possible and will keep you updated with any progress. Once everything’s sorted, our billing team will review your account for any applicable credit due to the downtime.
Thanks for your patience while we work through this.
Cheers,
The MATE team
Cya mate
I was with Mate for years. My partner had a really hard time trying to contact them with an account issue. We started experiencing internet dropouts. Didn’t want to have to deal with ‘support’ having seen what my partner dealt with. Switched over to another provider in less than 30 minutes with no outage. Drop out no longer occured. Such a shame to see all these bad reviews
5 april 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Mert,
We’re really sorry to hear that your experience ended this way. We understand how frustrating it is when things stop working and support doesn't feel easy to access, especially after being with us for years.
It’s disappointing to know we didn’t give you or your partner the support you deserved. We’ll take this feedback seriously as we work to improve the experience for all our mates.
Thanks for giving us a go.
Cheers,
The MATE team
Issue with my internet drop-outs
Had an ongoing issue with my internet connection dropping out. I first logged a ticket with the online App, only to find it had disappeared the next day. Frustrated and a little angry I emailed their support team. They got back to me the next day. After a few emails back and forth the problem was resolved within a few days. I've had no issues since.
3 maart 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Jared,
Appreciate you sharing your experience, and we're really sorry it started off on the wrong foot. That missing ticket would’ve been frustrating, and we understand how that could shake your confidence.
We’re glad our support team could get things sorted and that everything’s been running smoothly since. If anything pops up again, you know where to find us.
Cheers,
The MATE team
I have been with mate for numerous…
I have been with mate for numerous years now. But for some reason their communication and service has really gone down hill. I have been without internet for 4 days now and have constantly tried getting through to mate but have to wait hours and for them to tell me its out of their control, not happy. NBN is not contacting me either to come out. Thought I would get a follow up phone call from mate to advise further instructions as nbn hasn't kept me updated. I'm very disappointed in this service and will be finding another provider.
3 april 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Amber,
We’re really sorry you’ve been left without internet and proper updates — that’s not the experience we want for our mates, especially someone who’s been with us for years.
We understand how frustrating it is when you're stuck waiting and it feels like no one’s taking ownership. While some delays sit with nbn, we should have done more to keep you informed and supported throughout.
We’d love the chance to make this right. Please reach out to our team so we can chase this up and get things moving: https://www.letsbemates.com.au/mate/support
Cheers,
The MATE team
Absolutely pathetic and not worth a…
Absolutely pathetic and not worth a single dime they get. Go anything else, even if it's slightly more expensive, at least you'll be getting decent evening speeds... watch if you get caught up with them, they'll try to take every cent off you before you break away!
21 maart 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Aleksandar,
Sorry to hear this has been your experience. We know how important speeds are and it’s disappointing to hear we didn’t deliver what you expected.
We always aim to be fair and transparent with our pricing and billing, so we’re sorry if things didn’t come across that way during your time with us.
Your feedback has been heard and we’ll use it to keep improving.
Cheers,
The MATE team
SHITTY INTERNET SHITTY INTERNET SHITTY…
SHITTY INTERNET SHITTY INTERNET SHITTY INTERNET SHITTY INTERNET SHITTY INTERNET SHITTY INTERNET SHITTY INTERNET SHITTY INTERNET.
22 maart 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Gum,
We’re sorry to hear you’re this frustrated with your internet service. That’s clearly not the experience we want for any of our mates.
If you're open to it, we’d like to take a proper look and see what’s gone wrong. Please reach out to our support team so we can chase this up: https://www.letsbemates.com.au/mate/support
Cheers,
The MATE team
Awful internet service
Awful internet service, keeps dropping out every 10 minutes, dont buy
21 maart 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Isaac,
Sorry to hear your connection has been dropping out so often. We know how frustrating that is and it's definitely not the experience we want for our mates.
We'd really like the chance to look into this further and help get things back on track. Please reach out to our support team so we can chase this up: https://www.letsbemates.com.au/mate/support
Cheers,
The MATE team
Cheap for a reason
Cheap for 6 months - but cheap for a reason!
Make it very hard to cancel (can’t do via email, if you phone you get an automated message that it’s outside their opening hours when it’s business hours, they disconnect live chat if you don’t reply immediately and then have to reverify everything again), with frankly rude, passive-aggressive customer service when grievances are raised. The quality of connection is incredibly poor, despite transferring from a different company with the same listed speed plan.
21 maart 2025
Review zonder uitnodiging
Antwoord van MATE
Hey there,
We’re really sorry to hear this has been your experience. Cancelling your service should never feel like a battle, and we’re sorry if the process or communication added to your frustration. That’s not how we want to treat our mates.
We also understand how important a stable connection is, especially when you've been on the same speed plan with another provider.
Just to clarify, we’re required to follow legislated rules when it comes to verifying a cancellation request. You can find more about that here: https://www.letsbemates.com.au/mate/faq/verification-code.
We take this kind of feedback seriously and will use it to improve how we support and communicate with our customers.
Cheers,
The MATE team
Absolutely clueless
Lost internet connection to my apartment, was told needed to buy a new router which I did. 5 days later still no fix and have now advised it is an issue with my apartments wiring. Refused to put this in words to an email to me as well so am having difficulties now getting this fixed with my apartment
20 maart 2025
Review zonder uitnodiging
Antwoord van MATE
Hey Nicholas,
We're really sorry you've had such a frustrating experience. Being without internet for days and getting mixed messages about the cause is the last thing you need.
If you've been advised it's an issue with your apartment's wiring, we're happy to provide a written summary to help you communicate with your building manager.
Cheers,
The MATE team
After years of loyalty the decline in service
As many others writing reviews here , I have found the decline in service ridiculous . I have been a loyal customer for years and recommended this company to many friends and family . They use to answer the phone in minutes and sort any issues out promptly
. Now you wait up to 40mibs to get through . It is simply a joke and I am now in the process of shopping around for a better or comparable deal , with a more reliable company .
10 maart 2025
Review zonder uitnodiging
Antwoord van MATE
Hi Bill, we're sorry to hear you had to wait a while before getting to one of our agents. This is definitely not the level of support we strive to provide you and we apologise for any inconvenience caused. This has been passed onto the relevant teams for review. If you still require support, please DM us with your MATE code (account number) and your enquiry, and one of our agents will contact you ASAP. - Luke
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