-- Previous comment Lots of issues with support and getting help: I've been trying to get help with a ticket transfer for 5 days straight and have not received any response despite sending multi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Moving house can be stressful but remembering to change your address with everything and everyone it's easy to mis out something. I contacted Lets Do This by email. I got a reply quickly asking a fe... Toon meer
Confusing registration process. I was registering for myself, and then suddenly and unexpectedly I was forced to register for my daughter. I had entered that she had a qualifying time by gps, but I wa... Toon meer
Booked an event.. but my email confirmation didn’t come through, emailed LDT and they quickly confirmed that my registration and payment was received and resent the confirmation email.. Love this co... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Contactgegevens
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, Verenigd Koninkrijk
- support@letsdothis.com
- www.letsdothis.com
4,1
Goed
1K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Let's Do This
Hi Mark,
Thank you for taking the time to share your feedback.
We wanted to let you know that our app was closed down in November and all users were emailed at the time with details on how to continue accessing their accounts. You can still easily view and manage all your upcoming and past races by logging into our website.
Once logged in, simply hover over the silhouette icon in the top right corner and select the Profile tab to view your account and bookings.
If you have any trouble accessing this or need further help, please don’t hesitate to reach out to us on support@letsdothis.com, we’re always happy to assist.
Very prompt response to my query about…
Very prompt response to my query about changing the size of my cycling jersey for my etape event in April 2026. No issues or problems so all dealt with as expected. Thanks very much.
5 januari 2026
Review zonder uitnodiging
Resolved log in issues
Manuel was very helpful in resolving my log in issue. I was unable to log in for several months and could not figure out how to resolve. This was preventing me from registering for races. I really appreciate the prompt follow up!
5 januari 2026
Review zonder uitnodiging
Good support team
I got in touch after having trouble allocating a place in the London Marathon to someone in my running club, and Manuel was really helpful in sorting things out for me. He also got back to me very quickly, which was much appreciated.
8 december 2025
Review zonder uitnodiging
My experience with the Brighton…
My experience with the Brighton marathon entry from a rejected London application was nothing but stressful. The customer service agent got the cut off date wrong for updating my address and confirming my placement and made the entire experience very stressful. Imagine doing all the training and getting a template email saying "We know how disappointing it is..etc..next year...". If someone has already paid for their entry, why make them jump through so many hoops, and then tell them no.
2 maart 2025
Review zonder uitnodiging
Antwoord van Let's Do This
Hi Pheng,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
At the moment we’re unable to locate your ballot application, Brighton Marathon reserved place or any related emails, as no additional details (such as an application reference or email address) were provided once requested.
We’d be more than happy to help you secure your Brighton Marathon entry if this was paid for at the time of entering the London Marathon ballot. Please feel free to get in touch with us at support@letsdothis.com, and our team will be glad to assist.
We look forward to hearing from you.
Turning to AI has ruined everything
App no longer usable and the website is terrible, ugly interface and hard to navigate, and your profile no longer has medals and times won't be booking anything through them ever again.
30 december 2025
Review zonder uitnodiging
Antwoord van Let's Do This
Hi Daniel,
Thank you for taking the time to share your feedback and we’re sorry to hear about your experience with the app closing down.
The app was discontinued in November and all app users were notified by email at the time. You can still use your existing login details on our website, where you’re able to view and manage your bookings as well as browse and book new events.
We’re happy to pass your feedback on to the team regarding making your profile feel more similar to the app, including features such as run times and medals. Please note that official run times were never on the app and are available on the event organiser's results websites.
Thanks again for your feedback and if you need any further support, please don’t hesitate to get in touch on support@letsdothis.com
Good run but no portaloo even though it…
Good run but no portaloo even though it was advertised that there was I had to go in the trees as he que for the toilet at the cafe was so long and some people missed the start poor organisation
21 december 2025
Antwoord van Let's Do This
Hi Kellie,
Thank you for taking the time to leave a review. We’re sorry to hear that you didn’t have the best experience.
We’d like to clarify that event organisation, including race day logistics and timings, is managed by the event organiser. We can see that you took part in the RunThrough Town Moor & Exhibition Park 10k, which is organised by RunThrough.
If you’d like to share your feedback directly with the organiser, please feel free to contact us at support@letsdothis.com and we’ll be happy to provide their contact details so your feedback doesn’t get missed.
Thanks again for raising this, and please don’t hesitate to reach out if we can help further.
Refundable Registration
I paid extra for the Refundable Registration, I shouldn't have bothered. I've injured myself during training and can no longer attend. I tried to get a refund and was told I need to submit a doctors note as evidence. This is not an injury I need to see a doctor for and I'm not going to waste a doctors time for the sake of a £50 refund. If you speak to Lets Do This they will pass the blame to Protect Group, but I booked with Lets Do This and my contract is with them. I see now that these requirements are explained in the Terms and Conditions, but the information is misleadingly presented and easy to miss. Don't bother buying Refundable Registration its a waste of time
21 december 2025
Review zonder uitnodiging
Antwoord van Let's Do This
Hi Tom,
Thank you for taking the time to leave your feedback and we’re sorry to hear about your experience with the Refundable Registration.
Refundable Registration is managed entirely by our third-party partner, Protect Group, who handle all payments and refund claims directly. Unfortunately, we’re not able to submit or approve refund claims on their behalf. Before purchasing, it’s outlined on the booking form that supporting evidence would be required when making a claim, and the full terms and conditions are available to review prior to completing the purchase.
Acceptable evidence can include a doctor’s note, physiotherapist confirmation or documentation from another medical professional and claims can be submitted up to one day before the event, allowing time to obtain this. We can also see that this was explained via email, with guidance provided to help you submit your claim.
If you still need any assistance with the process, please don’t hesitate to contact us at support@letsdothis.com, and a member of our team will be happy to help.
Excellent assistance from Frankie
Excellent assistance from Frankie, thank you so much for your amazing customer service!
19 december 2025
Review zonder uitnodiging
Refundable additional payment…don't bother!
Paid for refundable registration due to time of year and potential for bad weather. Drive would be almost 2 hour car journey however have ended up not being able to attend due to family and own illness.
They won't refund unless you have a doctor's letter. I didn't appreciate this at time and didn't go to GP with illness as I'm contagious a d although may be clear fur run will not have energy to run next week. NHS have more to do than write sick notes. Not worth paying for this cover as it doesn't pay out at all.
21 december 2025
Review zonder uitnodiging
Antwoord van Let's Do This
Hi Michelle,
Thank you for taking the time to share your feedback and we’re really sorry to hear that you were unable to attend due to illness and family circumstances — we understand how disappointing that can be.
Refundable Registration is managed by our third-party provider, Protect Group. At the time of booking, it is outlined on the booking form that supporting evidence is required to make a claim and the full terms and conditions are also linked before purchase. We hoped this information would make it clear what is needed should a refund be required but can take onboard this feedback.
Once the required evidence (such as confirmation from a GP or other medical professional) is provided, Protect Group are able to process refunds, typically within two weeks. Claims can be submitted with the necessary documentation up to one day before the event.
We appreciate your feedback and understand your frustration, and we’re always happy to help guide customers through the claims process if needed. If you’d like any further assistance, please feel free to contact us at support@letsdothis.com.
Hard to navigate
I'm a new club secretary and I found the system hard to navigate. I had to log out of everything on my computer and delete all the history/cookies so that google wouldn't automatically take my own identify instead of the club's details. Surely, there's an easier way of not linking everything to Google. It's definitely not a system that I would recommend. For reference, I did not set up this account, the previous club secretary did not understanding that Google would use your personal details automatically, Hence you have to log out of everything and delete all your history.
15 december 2025
Antwoord van Let's Do This
Hi Carla,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We can see that our team spoke with you and outlined which accounts had access, as well as the steps on how to access them. The way an account is created depends on the option selected during setup, as this is chosen by the user and not selected on your behalf.
In this case, we can see that you selected the Google sign-in option for your personal account, which is why your details were saved under that method. After our team provided this information, we did not receive any further communication indicating that you were still experiencing issues.
If you do need any additional assistance, please don’t hesitate to reach out, you can contact us on support@letsdothis.com.
Frankie at LDT support helped resolve a website blip, to get my London Marathon 2026 entry through the system.
I needed to complete my London Marathon 2026 Good For Age entry via Let's Do This but I didn't get a booking reference or confirmation back, due to a website blip. I contacted LDT support via Chat and Email, and Frankie (and the software engineer) got it resolved for me, keeping me informed of progress and pushing it through to make sure I met the January deadline for entries. Hurrah!
16 december 2025
Review zonder uitnodiging
Had a question about my place in the…
Had a question about my place in the London marathon gave my exact problem and was resolved
11 december 2025
Quick and effective
Quick and effective resolution to my problem. No hassle whatsoever.
8 december 2025
Review zonder uitnodiging
Run was well organised
Run was well organised, Great atmosphere encouraging the crowd. Shame they couldn't organise the weather lol
6 december 2025
I am very disappointed with this site
I am very disappointed with this site. I registered for a race, it was cancelled last month and I still have not received my refund. I have reached out multiple times with ZERO response. I even received an email asking how the race went but IT WAS CANCELLED. I will never book with them again. Very upsetting.
16 november 2025
Review zonder uitnodiging
Antwoord van Let's Do This
Hi Tiffany,
Thank you taking the time to leave a review. We’re really sorry to hear that the event organiser cancelled your event as we know how disappointing that can be.
We have requested further information from you about this situation but, as we didn’t receive any additional details, we weren’t able to locate any emails or investigate this situation on our side.
If you still need support, and to track your refund, then please get in touch with us at support@letsdothis.com and we’ll be more than happy to help.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.