Leveret 

Avoid this seller at all costs!

As all other reviews, I ordered a dress and waited long after the date it was meant to be sent out. I contacted the seller and was told to check with my own royal mail office to see if it’s there, this is after I didn’t receive any tracking or proof of delivery.

I kept asking for proof of sending, the seller kept replying that she will send it tomorrow, but after many tomorrows later nothing came. I then requested a refund twice, which the seller also ignored - all while posting on instagram.

I contacted my bank and disputed the charge and the seller had the audacity to then email me almost instantly saying how busy she had been (haven’t heard from her in a week, surprised she managed to find the time in her busy schedule) and how she doesn’t understand why I’ve done that because she has my proof of delivery number for me (still didn’t send it to me).

Bottom line, I’m not convinced the dress was ever sent, let alone actually made, and please save yourself the headache and avoid at all costs.

Avoid at all costs! My experience with this shop was an absolute nightmare.

No Delivery: I placed an order, eagerly awaiting my purchase. I waited about 10 weeks but the item never arrived.

Empty Promises: The shop's communication was infuriating. They assured me several times that my order had been sent "first thing tomorrow." Well, tomorrow came and went, and still no package.

Bank Dispute: Desperate, I had to battle it out with my bank. Why? Because the seller refused to refund me voluntarily.

Scam Alert: Let's be clear—I consider the Leveret Shop a scam. They take your money and never send out your order.

Bottom Line:
Do not buy from Leveret Shop. Save your sanity, your time, and your hard-earned cash. Explore other options—literally any other options—for your clothing needs.

Similar to other reviews.
Ordered, contacted after 8 weeks, was told it was posted, no proof of postage, messaged again but seller was on holiday, finally after 12 weeks I was given a tracking number and the dress arrived the next day.

It was the wrong dress as well as being very poorly made. I emailed the seller and she apologised and said she would make the right dress and send it the next day. After waiting a few days I contacted her again and was told until I returned the wrong dress she wouldn’t be making me a new one. I asked if she would cover postage costs and never heard from her again.

After messaging on instagram I was eventually blocked on there and following the advice of another customer I disputed with my bank. Now 6 months later my refund is confirmed and finally this is all over.

Based on my experience I really cannot recommend this seller and would avoid purchasing from any of her platforms.

I placed an order with Leveret for a dress and 2 sticker packs back in September. After waiting the 6 weeks which the website states is the turaround time plus an additional 2 weeks there was still no signs of my order. I emailed the shop owner and after having to chase up a reply via her social media, was told the dress had been cut that week and would be made within 7 days. Another week or so passed and still no dispatch notification or email. Again I attempted to contact Leveret by email and had no reply. I then used the contact form on her website and had a message back informing me the parcel had been sent the very same day she had told me it had been cut. When I queried this I was told I was accusing her of fraud and made to feel like a bad person.

When I requested proof of postage I was told if I did not pay for that service it would not be available, despite my order qualifying for free delivery as stated on her website. Had the option been available I would have paid the extra as I spent a significant amount of money (for me) with her. After another failed attempt at getting proof of postage I had to contact my bank to raise a dispute to claim my money back. I will be placing a complaint with trading standards as advised through citizens advice.

Leveret have terrible customer service and this whole experience has been anxiety provoking. Had I been told they were behind with orders and there was a delay I would have understood, but it seems many people have had the same experience as I have. Terrible service!

Please read my full review; it includes latest guidance from Citizens Advice on the steps needed to get a refund.

This has been 5 months of stress and upset.

I placed an order with the business owner and seller, Jessica Gutteridge, via her Leveret by Witchcraft website in July 2023, after following her instagram account (@leveret.shop) for over a year. Her website stated a turnaround time of 6 weeks at the time of my order. After 8 weeks of waiting, I contacted the seller via her website online contact form (her preferred contact method) and heard nothing back - However, a few days later she posted an instagram reel of the dress she sent me. I received this dress almost 10 weeks after I placed the order. That was just the beginning.

It was clear upon opening the parcel, that this was not what I had ordered. Straight away I noticed a hole in the side of the dress (large enough to poke my finger through), frayed/torn/chewed up fabric across the top half of the dress. Not only that, but it wasn’t even the correct fabric (colour or pattern), or size I ordered. Material used to make the dress was incredibly thin, cheap feeling, and partially see-through. I didn’t even bother trying on the dress. I took photos of the quality of the dress, put it back into the packaging, and immediately sent the Seller an email with the photos attached, requesting a refund.

Spoiler: Jessica Gutteridge NEVER got back to me. I emailed several times, sent her messages through her online contact form, I commented on her instagram and tiktok pages, I even tried to direct message her on instagram. I was eventually blocked on instagram for asking when she would next be replying to emails. All the while she was still posting daily content promoting her business, deleting negative comments and hiding bad reviews. I have spoken with several others who have had the same experience, and if anyone did get a reply via email from her; it was the Seller being rude and lying about posting items etc. Most customers I know ended up getting blocked or ghosted for wanting to return an item.

After 8 weeks trying to make contact - I called Citizen Advice for further help. This was the advice given to me Nov/Dec 2023:

- FIRST: Contact your bank ASAP to complete a “dispute a transaction” form - you can do this within 120 days of placing/receiving the order, doesn’t matter if it was paid with debit or credit card.

- Round up all the photos you have taken (with date and time stamps) of the quality of the item, the order details, making sure to screenshot all attempts made to contact the seller (again with date/time stamps). You may need this if you wish to send a formal letter of complaint.

- Do NOT send messages through the online contact form on the Leveret website - You need a paper trail, and this form does not give confirmation that a message was sent (seller could deny you sent one/say it got lost in spam folder).

- Once you have sent that first email to request a refund/replacement, the 14 day cooling off period is paused. IF the seller chooses to deny/ignore your request for a refund/replacement during this time; She is deliberately avoiding resolving the issue in a reasonable timeframe, and is in turn, going against the Consumer Rights Act 2015. Thus making her a “Rogue Trader”.

- Call Citizens Advice yourself (England: 0808 223 1133) and make them aware that this has happened to you. All calls to Citizens Advice about Leveret by WitchCraft are helping to build a case for the business to be investigated for rogue trading by Trading Standards.

While waiting for my bank to issue my refund, I was advised by Citizens Advice to send a written letter of compliant directly to Jessica Gutteridge. I attached all evidence gathered and asked again for a reply within 14 days, otherwise I would have to proceed with legal action (Citizens advice guide you through everything).

Jessica signed for my letter 3 weeks ago, and didn’t once attempt to contact me to resolve the matter, despite having my email and postal address. Worth mentioning, that during the 2 weeks I was waiting for a reply, she even posted a ‘joke’ tiktok video to the audio “I should respond to that email”.

Fortunately, my bank was able to reimburse me the money wasted on this small business - I hope other customers are able to get their money back too, and these reviews here are enough to warn people of this seller.

All in all, I am just so disgusted that this seller is actively profiting off of scamming her customers. Trust Pilot are the only reviews she can’t delete or tamper with, but feel free to check out her Facebook, etsy page, instagram etc, because you’ll find many reviews saying the same thing (until she blocks you/ or deletes everything!).

DO NOT WASTE YOUR TIME OR MONEY! Any issues, call Citizens Advice for help!

Don't bother using. This is the 2nd time I've ordered now. First order took over 6 weeks to arrive in the UK. Excuse was one of colouring books hadn't arrived yet so hadn't sent out the order. Gave her the benefit of the doubt and placed a second order a few months later. Now 2 months since 2nd order and haven't received a thing. Had been told order must be missing and said she would send a replacement. That was almost a month ago now and yet again no order recieved. Glad I used PayPal as they've now said they will give me a refund. Art and colouring books are super cute but no point in ordering if you never get!

Sadly a scam :(

I purchased a handmade dress from the seller, I contacted her after the 8 week point and she admitted she hadn't made it and was sold out of the fabric. I asked for a refund and was blatantly ignored for weeks and I had to apply via my bank to get my money back.

So disappointing as I was a huge fan of her art and her business and always try to support small business wherever possible.

As other reviews- takes your order and money you wait for your items- never received.
You email / message never replies- then still on social media promoting her store - even though she can’t fulfill existing orders. Same comments on her Etsy store - items not received no response to emails.
Do not order anything from this store

Ordered a dress beginning of October, knowing it would take 6 weeks to be made. However, it is now been over 2 months. The seller claims the item was shipped but never sent email confirmation. I checked spam, looking for a dispatch email - nothing. I’ve followed up with the seller and she’s stopped being responsive after 3 weeks. Seeing that she’s done this before, it’s a shame she’s continuing this.

Bought dress mid July for a holiday in September, never received a confirmation email and then emailed about this and did get a reply and email confirmation.

Emailed to check my dress would arrive on time and she said it would be dispatched BEFORE end of month. On the last day of the month then said she has the pieces cut up and would dispatch over weekend.

Never got a dispatch email and I don't think it was ever even made.

Told her it hadn't arrived for my holiday on 7th sept. Got back off holiday on 22nd and emailed again to say I want a refund.

Took a while for a reply that was just to ask if I wanted another one when I'd already stated I wanted a refund.

26th asked again for refund

8th October got a reply on insta that said she would sort as she would have her ipad.

No reply since, no communication. I commented on her insta post o get her to reply and she then blocked me on everything.

Had to escalate claim through PayPal to actually get my money back.

I'm all for small business and how hard it can be but if you're that over stretched that it takes weeks to reply to people's messages and you don't put through refunds when people ask then it's not a small business problem it's a you problem as I've heard multiple people say the exact same thing about her.

If I could give this shop zero stars I would. I ordered a dress from Leveret at the end of July, and it was supposed to arrive at the beginning of September. After giving the seller more time as I knew it was a handmade garment, I emailed in October to ask for an update. I was told it had been sent back to her as it was classed as unclaimed by Royal Mail. I am currently taking time off of work due to an injury so there is no chance I would have missed a delivery. She told me multiple times that she is about to send it out, also stating she would send it tracked. She finally got back to me after I’d emailed again telling me she’d sent it a couple of days ago second class. I asked for the date she sent it and she would not tell me. Of course this dress also didn’t turn up, and the seller told me again that it was Royal Mails problem and she could make me a replacement or a refund. I asked for a refund as I didn’t trust her at all to make me a replacement and at this point I feel like I’ve been scammed. I haven’t heard from her since. I have emailed her 14 times and gotten in touch multiple times on Instagram. I am not the only customer she has done this to as I’ve had many people message me personally to tell me their situation and they are exactly the same. PLEASE DO NOT ORDER FROM THIS SELLER!!! You will most likely never get what you ordered, and will then have the pleasure of being ignored.