Lancaster Gate Assistance Reviews 

Delivery driver is god person on time deliverd he made my day

They’ve been brilliant start to finish, a lady called Grace especially so as I wasn’t familiar with a lot of the things that came up originally, but she was more than happy to explain everything to me

This has been a new experience for me and I have had great communications from the service throughout the whole process. Everything was explained in easy terms and I had help from family and they were made to feel just as important as I was.
Julie the last person to us speaking to was helpful and explained everything. I even had an email thanking me for out time.
Would highly recommend the service and company.

To be honest , I didn’t get any problem .
Everyone answer to all my questions kindly.
My claim was sort it in short time .
Thanks for help me .

My experience with Lancaster Gate Assistance has been extremely disappointing.

What should have been a straightforward process of agreeing a vehicle valuation and settling my claim turned into a frustrating and unnecessarily prolonged experience. Despite agreeing a valuation, the company has not paid the full amount agreed and has withheld the VAT element of the settlement without what I believe to be a valid justification. I have formally complained about this, but the issue remains unresolved.

There were also several other problems, including delays in collecting the hire car and a failure to provide me with a copy of the vehicle valuation report despite my requests.

Overall, I found the claims handling to be poor, with a lack of transparency and communication throughout the process. Based on my personal experience, I would not recommend Lancaster Gate Assistance and would encourage others to consider this carefully before using their services.

⭐⭐⭐⭐⭐

I honestly can’t recommend Lancaster Gate highly enough. Maisy, Tyler and Toby have all been absolutely brilliant throughout the handling of my no-fault motorcycle insurance claim.

They have been incredibly professional, helpful and patient, and have worked tirelessly to secure a very fair settlement from what was an extremely difficult third-party insurer. They never gave up and continued to work hard, on my behalf throughout the whole process.

Every phone call is answered, emails are sent promptly, and every member of staff I’ve spoken to has been professional, friendly and courteous. Most importantly, they made me feel like a person and not a problem, which made such a difference during what was a very stressful situation.

I genuinely can’t thank Maisy, Tyler and Toby enough for all their hard work, patience and support. They have been fantastic, and I would absolutely recommend Lancaster Gate to anyone looking for motorcycle insurance.

Thank you so much for everything! ⭐⭐⭐⭐⭐

Very polite staff and good customer service. The lady explained to me in detail how the service is dealing with my claim and what I must do to speed up my claim! Excellent job !

Received a call this morning and spoke with Sadie regarding my daughter involved in a motorbike accident. Sadie was extremely helpful and ensures she was very clear with all the Information regarding the claim.

Everyone was very helpful and lovely over the phone. There aren't any issues that I can think of that would make it any less than 5 stars. The claim seems to be moving relatively quickly which is great!

Great service and communication from the start of my claim , many thanks for making the procedure easy for me to understand and to receive the best price for my total loss claim .

Excellent customer service, so helpful throughout this situation, I could not have got through this without them.

I dealt Sadie over the phone, she was dealing with my claim. Incredible explanation of what steps to take, great knowledge to answer any questions I had and overall a very friendly woman. Thank you Sadie for making a stressful time less stressful

Great service after an incident.

Lancaster Gate Assistance is one of the best I have ever seen. They provide maximum support to the claim and they are very professional. Their staff is also very helpful and well trained. The service is top notch.

Great customer service! I highly recommend them.

10/10 service. currently going through a claim with LGA and they’ve been nothing but helpful and informative. I spoke to a young lady called Grace today that was an absolute godsend and her customer service was top notch.

Very well spoken.

From start to finish this company have been a bliss and so much help. My first every claim on an insurance in over 40 years of biking, and these guys helped me along the way. Thou my bike was written off they sorted things really quick and a payout was sorted really quick allowing me to get back on the road and working again. Thanks

LGA have been really great from start to finish from my accident. Really helpful and kepted me up to date along the way. From the accident to payout was really quick allowing me to get back on the road and back to work in a quick time frame. So happy with this place.

Staff members really helpful and friendly, i’m new with the whole calling insurance for stuff as it was my first time having to and the person i was on call with just took me through it all slow and explained it very well which helped me so much