Liberty Global Reviews 22

I was contacted my Liberty Global regards a job I had applied for.
I had my initial screening interview on 11 Sept.
They went through some basics and I gave some examples and also demonstrated I'd done my research and talked about their values.
Interview went well and so was expecting the next stage.

However, heard nothing so chased on 23 Sept and in my email gave examples of my experience against each of their values.
No response so on 24 Sept sent the email to a more senior manager.
The next day I got a rejection email.
Is that because I chased?
What if I never chased? Would I just have been ghosted?

Either way, reading some of the reviews and seeing the low ratings on Trustpilot, I can consider myself lucky to have avoided them!

Where is the 'Zero Star' option?
This is NOT one of Richard Branson's companies any more - don't be fooled. It is instead owned by an faceless U.S. entity who claim much on their website but act differently to anyone who contacts them. They put profit over people and refuse to entertain complaints.
When Liberty Global (under the misleading guise of Virgin) encroach onto your property there is no dedicated complaints team to raise your query with (unlike say National Grid). Instead you are put in touch with their legal agents, clearly put in place to frighten anyone but millionaires with deep pockets away by refusing to accept any responsibility nor come to some amicable solution despite clear evidence, instead threatening legal action against the complainant and refusing to deal with the likes you or me because we are not in the litigation game like they are. It's then that you find out that only high profile, costly solicitors have the knowledge that you need to challenge them - but sadly these specialists also do not look at practical solutions so will lead you up the litigation path where they will earn more fees, because they too are only interested in profit over people.
Donald Trump would be proud of this lot!

The interview process is often a company’s first and most crucial opportunity to showcase its culture, professionalism, and respect for candidates. Unfortunately, my experience with Liberty Global’s legal team—particularly in the hiring process for a Senior Legal Counsel role—has left much to be desired.

After being contacted for an initial screening with a company representative, I invested significant time preparing for the conversation, researching Liberty Global’s business, and considering how my expertise could add value to their legal team. The interview itself was a positive discussion, and I was told to expect feedback within a reasonable timeframe.

And then—nothing.

Days turned into weeks, and despite follow-ups on my end, I was met with radio silence. No updates, no courtesy email, not even a templated rejection note. Just complete and utter ghosting. This level of unprofessionalism is unacceptable, particularly from a global corporation that should be setting a higher standard in corporate etiquette and employer branding.

If this is how Liberty Global treats prospective employees—highly experienced legal professionals, no less—one can only imagine how internal operations function. A hiring process is a two-way street; just as candidates are expected to be prepared, professional, and communicative, so too should companies. The absence of basic courtesy in handling candidates speaks volumes about an organization’s culture and priorities.

To any legal professionals considering opportunities with Liberty Global: be prepared for an opaque, discourteous hiring process. And to Liberty Global: you can and must do better.

Makes me laugh, there website page is all about investors and investing in themselves, that says it all, profits profits profits. To the expense of the customer though. Without us customers they will have no investors. The public won't take it anymore and they need to learn quickly.

this must be satans company lmoa my condolence to every single employee who has no other choice but to work for them. here they are called sunrise. dont pay them dont use their service. ignore them untill they finally wither away into the etarnal abyss they belong to. their stock is falling aswell as of writing this good to see.

C-140424559
This company have the most abysmal customer services. When you submit a complaint you get a copy and paste ludicrous e mail written in very poor grammar that is sort of ”English” the detail basically always says Turing is ignoring the complaint.
On 06.05.24 I rang 03454541111 laughingly referred to as customer service, I spent 26 minutes and 41 seconds being patronised by an employee, she kept putting me on hold, finally her solution to my questions re if my hardware was up to date and the issue I was having with my broadband, as a customer for at least 24 years (though I think longer) was to offer me a significant speed and package upgrade for only a total of 50p extra per month. To qualify I had to pay a charge of £35, as I already pay nearly £1000 a year I said yes to the offer but with NO charge.
I e mailed about it after giving the lady (sounded like I was talking to someone on the subcontinent) the refusal to pay them even more money, another staff member replied asking me to provide a copy of the letter offering me the upgrade! I pointed out it was on the phone and they say their calls are recorded, so suggested they listen to the call.
NO REPLY SINCE
UTTERLY ABYSMAL CUSTOMER SERVICE
In my 68 years of life, I have never ever encountered a “service” as dysfunctional as this!

Virgin media DO NOT REPLY TO THIS REVIEW BY ASKING ME TO RING YOUR USELESS PHONE NUMBER ITS A COP OUT! You have ALL YOU NEED to resolve this without me wasting my life talking to your customer service clones who can only stick to a script.
If you need more information pass this on to a manager who does have access. Don’t try to fob me off with platitudes or numbers to call or links to click.

You will note that the idiot who replied copied and pasted all the information I said I DID NOT WANT.
Tweeted the CEO as this lot are utterly incompetent

Get a MANAGER ONLY to reply and NOT copy and paste your normal drivel!

I DO NOT WANT YOUR IRRELEVANT LINK AS ALL HAVE FAILED TO RESOLVE I DO NOT WANT TO RING OR E MAIL GIVE ME A CREDIBLE PERSON TO CONTACT
Reposted in the vain hope that the clone reading it doesn’t copy and paste the standard reply. They can, as employees of the dysfunctional company escalate with the complaints reference number to a manager.

DO NOT COOY AND PASTE YOUR STANDARD DRVEL ON METHODS OF CONTACT
Date of experience: 01 May 2024
Edit
Reply from Virgin Media
18 minutes ago
Hi P Fisher.

Thank you for taking the time to leave a review. I'm sorry that you have had a poor experience with our services. This is very disappointing to hear, and I can assure you that this is not the level of service that we want to provide.

Trustpilot is a third party review site and, as such, I'm afraid that we have no access to account information, nor are we able to enter into a conversation with you to assist here directly. This is why we post a variety of available contact methods to assist you in getting the help that you need ASAP.

Please get in touch using one of the following contact methods.

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7305 327 112
Facebook: pointless
Twitter: pointless
Forums: pointless
Thanks.

**********look at the scoring of your reviews how many are 5 star and you pretend you are disappointed with mine? It’s absolutely the normality**********

If the responder had the courtesy to read my complaint they would see that the initial comment shows the Virgin media complaints reference of
C140424559 ergo you DO NOT NEED MY DETAILS, but if you provided ANY CUSTOMER SERVICE you would do as I request and escalate this are are you just a typographic parrot posting copy and paste formulaic bland meaningless responses?
You have all the information you need without needing direct access to me.
Complaint forwarded to ceo of Liberty Global and liberty’s corporate site
Date of experience: 01 May 2024

B******* of a company. Saira from Liberty Global emailed me through the ombudsman as I made a complaint about Virgin Media. She said that she would compensate me £50 check by post and get my services cancelled immediately. I did not request this at all. I requested someone to contact me to discuss this further so when the 28 days is over I will be really be p off because my Wi-Fi will be disconnected. I've sent a numerous emails for which she has ignored. I've contacted the number and nobody ever answers the phone, only once last week at 8 a.m. a woman answered the phone and told me this is the reception number only and that I would need to contact another number. She gave me this number 0343429900 which was disconnected, it was a wrong number. I rang back and there was no answer, absolutely disgusting. It's very funny that not once the company has replied to any of these negative comments, scam and I'll be taking legal action against them. Don't let them get away with this guys, complain complain complain. Tarnish their business as they tarnish others

These useless to**ers have ruined every business they have brought into! And literally robbed customers of these said business for years! Very lucky none of their higher ups are seen in the street! They wouldn't be standing for long ... f**king crooks

I contacted the ombudsman about virgin media and liberty global agreed to compensation. I have only received a letter dated 11 January 2024 via the ombudsman saying this. But no compensation or refund for no service for 4 months.

Why are Liberty such fraudsters? Why not be honest like normal plc companies? I was a holder of Cable & Wireless and then these crooks took them over. I was given Liberty Global's share as a replacement for them and they have halved in value. With Cable & wireless I Got a dividend twice a year but these Cowboys pay nothing. People like them should not be allowed to run a PLC Company. Please investigate them.

Call them self the legal specialist however do not understand the legal work or requirements to resolve a customers complaint. Worse than virgin customer services. Disgusting company

Liberty Global (owners of Virgin Media) charge customers for services they do not provide.

They also fail to comply with the decisions of the Telecoms Ombudsman

Absolutely shockingly bad customer service. Been lied to several times no action taken it was bad enough when it was virgin but now it’s 1000 times worsen

As the parent company of virgin media can you explain the broadband technology?
As I've asked virgin but got
No reply.
What does full fibre mean in lay man's terms?
Can you explain.
Regards.

So the owning company for Virgin Media ..... Customer Service, Zero that explains a lot

Claim for damage to my vehicle.
I confirm that I have had the investigation report and statements from the onsite operatives for the works carried for VM. The works in question were linked to installation of distribution duct underground. On arrival and site survey the team identified the previous works and proceeded to open manholes to verify the existent ducts. Barriers were erected around chambers, including the one outside your property near a parked vehicle (your vehicle). The operatives confirmed that the barrier had been installed only a few centimetres away from your vehicle.

Whilst it is not disputed that the barrier had been moved by the wind, VM denies that the barriers fell on you vehicle and could not have caused the damage alleged.Virgin Media UK did damage my car and are not telling the truth,and effectively calling me a liar.

Date of experience: 11 January 2023

Once again liberty global legal team change their results saying engineer git his dates muddled up.no way he has not still working he is they do not care executive of legal team he should have been suspended

To give you an idea of how this organisation operates just take a look at the reviews for Virgin media and the transformation of the O2 reviews from being utterly excellent to utterly appalling ! When I took out a contract with O2 to ESCAPE from V.M. O2 were great. UK C.S. and excellent communication skills. Now Malone has got his grubby little paws into O2 the transformation is visible for all to see. Outsourcing C.S abroad to fraudster sweatshops will be the downfall of your scumbag companies. YOU HAVE DESTROYED A GREAT COMPANY Mr Malone. In time you will pay....

Updated Review

I made contact with Liberty Global recently, the representative passing me back over to Virgin Media with a nonchalant flick of his wrist, no communication, only for Virgin Media to go quiet, and so I emailed the ghostly company once again, this time to a response of nothing. They did absolute zilch to rectify the very dangerous ongoing situation that was reported, this a detailed explanation of everything that has happened to-date, further proving that profit is their one and only ambition, all else but trivialities, this including safety standards of their shoddy equipment and ill-trained staff members and worthless shares into a company on its way down (because Virgin Media will surely be found out sooner or later, if or when people start behaving again with a modicum of self-respect and think about things other than the latest phone-signal).

Old Review

Quick online dictionary search for the word 'liberty':

'1. the state of being free within society from oppressive restrictions imposed by authority on one's way of life, behaviour, or political views.
2. the power or scope to act as one pleases.'

Another search:

'1. freedom from arbitrary or despotic government or control.
2. freedom from external or foreign rule; independence.
3. freedom from control, interference, obligation, restriction, hampering conditions, etc.; power or right of doing, thinking, speaking...
4. freedom from captivity, confinement, or physical restraint.'

What indeed, you might ask, have these definitions got anything to do with Liberty Global, and you would be in the right to do so. This company-name, as it stands, is in need of revision; the better option, company closure. But what have they done wrong?

Lies are not always identified with physical movement, peculiar as that might seem; often the case, it is non-action when directly tasked with the responsibility to act, which exposes the masked intruder.

Not once was there any admission of the fact that Liberty Global owns Virgin Media, over a period of many years within which Virgin Media (and Ofcom) were approached many times over, despite the requirement of discourse with those in charge of the company higher up the ladder of command. Instead, I was faced with low-minded staff posing as CEOs or managers of Virgin Media, itself. These stooges clearly demonstrated a lack in knowledge of business-ethics and standards of safety and customer care. I found out, only recently, from a forum-blog that Virgin Media are not actually owned by Virgin.

This has to be an unspoken layer of deceit in the hiding of Liberty Global's own lack of involvement from having to fix industry-wide technical problems, whilst the money pours in, complainants not able to make it past the surface-veneer of Virgin Media branding.

After years of emailing company staff whom I thought were the ones I should be talking to, about neighbours with badly-wired telecommunications equipment that emits harmful effects, there predictably came a break-off point when they would refuse to pass the complaints on, obviously not wishing (instructed not...) to get the attention of the parent-company.

It turning out that Liberty Global are directly responsible for badly-trained engineers employed by their company - Virgin Media - and their wiring and infrastructure-installations which are evidently not being carried out to a professional standard (the representative who did the wiring, designated by Virgin Media to double-check his own work instead of someone else, following concerns made known), the electrical effects having been as if there is no earth-ground to the whole building, personally harming those at this address on a daily basis, as has been the situation for the last five years, the neighbour's only response being that he does not want to pay for the rewiring of his house via regulated safety-standards of appliance.

And this deliberate misunderstanding - Virgin Media posing as their own company - must be purposefully intended on the part of Liberty Global, the company having been able to sit back, out the way, not having had to lift a finger to make sure that the technology be removed from the area, the local jerks who undertook these crimes then put under formal correction, and that we receive our rightful claim for personal injury and damages.