Lily and Bean Reviews 

When i ordered the delivery time indicated was 2 weeks- after paying the money and confirming my order, i got an email saying that there were delays and my order would take 4-6 weeks, more than double the indicated time.
If they were having problems with their suppliers or a Christmas backlog, customers should be made aware of this so that they can make an informed decision
I am still waiting 5 weeks for a birthday gift for a friend to be delivered- really embarrassing and never going to use Lily and Bean again-

Do not order from Lily & Bean. This company is, in my experience, a scam operation that preys on customers with false promises and nonexistent customer service. I placed an order totalling US$408 on December 2, 2024, expecting delivery within the stated 12-14 business days, as per their confirmation email. However, the items never arrived.

I followed up multiple times, only to receive delayed and evasive responses. On several occasions, I was assured that my shipment would arrive by a specific date, but these promises were never upheld. Weeks later—after I had already given up and flagged the transaction with my credit card company (AmEx)—Lily & Bean contacted me with an excuse. They claimed the initials on one of the items I ordered were “too long” and asked me to provide an alternative. I complied, but still, no shipment ever materialised.

It became evident that their communication strategy is designed to give customers false hope that their order is being processed. In reality, they simply string you along to prevent you from taking further action. Their website conveniently lacks shipment tracking functionality, likely because there is no shipment to track.

Fortunately, AmEx recognised the fraudulent nature of this transaction and issued me a refund. However, this experience was unnecessarily stressful and time-consuming. Lily & Bean appears to operate a systematic scam, as plenty of similar complaints can be found on review sites and social media platforms. Their pattern of deceit and lack of accountability speaks volumes.

Bottom line: Avoid Lily & Bean at all costs. If you value your time, money and peace of mind, do not fall into their trap.

Ordered a bag weeks before a trip to allow for personalization and shipping. After constantly reaching out to customer service, I've now learned that the item I ordered will most likely not arrive in time for my trip. For the cost of the item, the lack of communication, and the time I have had to take out of my schedule to get any information, this will most likely be the first and last time I order from Lily & Bean.
Update 1/30/25: Now, after contacting Lily & Bean on WhatsApp (twice), IG DM and more customer service emails, my item will be shipped in 3 weeks, if that happens. That’s over a month and a half since the order was placed. The attitude I’m getting from customer service is that I’m an irritant bothering them when they are in the wrong and are not sharing information regularly. The order number is LBUS25ALFETRU8.

LOVE this company and products! When I reached out to tell them I needed something sooner for a birthday, my client service rep made sure to expedite the process. AMAZING!! Most companies would tell you “too bad,” or make me pay for extra shipping. I’ll for sure be ordering again

They lies about delivery and shipping time
I ordered the bag 28/Dec they said I will receive delivery on 08/Dec.
Today is 09/Dec and I just got a message saying that the bag will delivered on 13/Jan.
Very bad to work with a company with no honesty.

Order items said 2/3 weeks once paid had email said 6 weeks
Total lies when ordering
Avoid this company

Really disappointing pyjama order! Having previously loved a hand bag from here, I purchased three pairs of pyjamas for our family Christmas, the quality is great and the personalisation is lovely however all the bottoms came in a size L, having ordered 2 pairs to be medium. Whilst it’s understandable for personalised items to not be able to be returned, the bottoms (which were not the size we ordered) have no personalisation on and yet when I contacted customer support there was nothing they could do! Particularly disappointing as I had messaged via WhatsApp to check the sizes etc before hand. I think this brand is great for bags but I won’t be purchasing anything in the future, particularly as no solution has been provided.

Achat regrettable
J'ai mis une étoile, dommage qu'on ne peut pas mettre zéro

Lily&bean c'est la première et la dernière fois que j'achète sur ce site d'anarque

J'ai acheté une valise cabine et un sac à main .

J'ai demandé à ce que mes initiales soient écrit en noir malheureusement sa pas été le cas

En perçu elle était bien écrit en noir et après achat en récapitulatif je vois que sur la valise mes initiales serait écrit en blanc, je contacte vite fait le service client qui me rassure que la modification sera effectuée et qu'ils étaient désolés pour la gêne occasionner
A ma grande surprise ma commande est arrivé avec la même erreur.

J'ai recontacte le service et ils ont à rien à faire. Il arrête pas de me faire tourner en rond, c'est une valise personnalisée donc il peuvent rien
Même ci l'erreur vient de leur part

Franchement je suis vraiment très très déçue 😞 quand je pense que je me suis basé sur les avis avant d'acheter
Chaque personne a son expérience

Un conseil avant d'acheter fait un capture et envoyer et qu'on vous fasse un retour qui confirme bien ce que vous voulez acheter.

Excellent customer service.
I ordered a bag with embossed initials for my wife's Christmas. A while later, in an unrelated topic, my wife had mentioned her initials and how she preferred them to be. This wasn't what I had ordered for the bag. I contacted Lily and Bean via WhatsApp and get chatting with Bill. Bill reassured me straight away and has contracted the embossing team to make sure they put on the proper initials.
Bills reply was prompt, he offered reassurance, there was no difficulty in rearranging the letters. It was customer service excellence and you can't ask for more than that. 5 stars all the way!
Thanks Bill.

I have had two bags one of which was a replacement as the original one looked about 10 years old after using it twice. The replacement is the exact same (the customer service about sending replacement was great) the quality is absolutely shocking for the price paid. My sister then purchased my mum a bag to use on holiday and the quality and standard of the bag is so shocking it's actually quite laughable looks like a couple of children chucked it together. I also have a suitcase which had gone two short trips with me and is now also falling apart. The bags look great (at a distance) but the quality is absolutely shocking and do not last. They are worth maybe a quarter of what they charge AT MOST. Will defo not be using again.

The most amazing customer service experience ever. Helped me get my friends birthday present to her and in such a quick turnaround. I cannot recommend this company enough and such beautiful products

I ordered two bags from this company; a large suitcase and a small rattan bag. I was abroad on vacation when i received the shipping notification. When i got home i checked the package and only the suitcase shipped. The enclosed invoice stated that the second bag was still at the “printing warehouse” because my name wouldn’t fit on it. When I contacted customer service they stated that they were able to print my name in smaller letters and that the second bag would ship later that day. Again note that the first bag was ALREADY RECEIVED! The second bag was never shipped let alone received. The company is now trying to state that both bags were shipped together despite the impossibility of that being true. They are committing fraud and are just scammy. I now need to try to dispute this with my credit card company. Watch out for this company. It is dirty!

I bought several bags in the same order because I’d seen them on social media influencers account. The order was delayed with no ability to track and when I emailed customer service the lady who answered was extremely rude and aggressive. The quality of the products is sooooo bad yet the price is so expensive in comparison; one of the bags gave way in less than a month’s use, not to mention that its dust bag was damaged. You could find the exact same bags for less on Shein or Temu, all Lily & Bean does is add your initials for an exorbitant price. Overpriced, bad customer service, poor quality products and even worse packaging.

I cannot recommend Lily & Bean highly enough, and have just taken receipt of my beautiful new bag. William was so helpful, patient and professional, and was able to advise the right colour and style to match perfectly with my outfit. Having shipped yesterday it arrived first thing this morning.
I love my new bag and can’t wait to start using it. Thank you so much William and the team for a fantastic service, you really did go above and beyond!

It is so rare to receive such efficient and exceptional customer service these days. Lily and Bean are an example of how it should look. Thank you Lin for your polite and helpful response to my query and to the Whattsapp response team for solving any problems with great speed. I will always buy my gifts and own merchandise from L&B from now on, as you are a company I can confidently trust.
Thank you

I was really looking forward to receiving the Hettie bag, but the finish was so poor I have requested a return. Perhaps in a darker colour it would be a really good bag but the dark brown edge paint bleeds over the pale pink significantly. There were scratches on the front hardware (even though it has a plastic cover strip) and a dent in one edge. With £4.99 delivery and the cost to return, it’s not worth paying delivery again to try a different colour. Could have been a really cute bag.

I haven't received my bag yet, but the customer service couldn't have been better. I needed it for an occasion and they expedited the delivery to arrive in time. Thank you so so much

Needed two make up bags very quickly as gifts and delivery was approx 3 weeks for delivery. I used the Whatapp and explained this to Wilma who was absolutely amazing and arranged delivery for the next day!! The customer service I received was the best and my products are fabulous! Thank you so much Lily and Bean and an even bigger thank you to Wilma!!

Amazing customer service! Lin was super helpful and very fast replies! Received the bag today, it is gorgeous! Will make a wonderful gift for my friend!!!

Excellent customer service, 10 out of 10 Great quality and fast shipping. I am in Love,Thank you.