Lincare Holdings Reviews 82

Horrible experience. They did not send my mom’s testing equipment on time and when I finally was able to talk to someone they sent it but shipping was very slow. When calling, you are placed on hold for 30-40 minutes. They consistently left automated messages on my phone about a bill for $10 several times a day. When I called to let them know she passed away, no condolences were offered but only wanted to make sure her equipment was sent back. Please make sure to pick another company for you or your loved one.

I'm here to be honest and upfront about this company. There's no exaggeration with my review, only truth.

Lincare is the is the epitome of a scam company. Their lies, poor customer service, promises broken, billing scams, and more, is what's causing me to write this review.

My first appointment was last December. I received a new CPAP machine and mask. I went in there asking for a new Resmed mask. They initially told me they didn't have it yet and will order it. They said they would call me when its ready. After a few weeks, I heard nothing. So, I decide to call them for an update. Their update was they have a vendor that they can order it and have it in a week. A week goes by, and I haven't heard anything. I call in again for an update, now it's they have them, but they need to enter it in their system. At this point, a month goes by without an update. I call them back because I'm now frustrated with them. I made the point clear, I wanted that mask from the first appointment. I finally spoke with the manager and she assured me they will fixed it and work hard to get it out. She promised me she would call once a week to give me an update. That only lasted a week and left me hanging. Two-three months go buy, and I finally call them and complain. I yet again ask about update and she said she'll call me back. Now, after three weeks, no call back.

Why do I want this mask? Because its the update to the mask I've had for the past five years. Resmed is selling the new mask on most sites. So, it's not too new for it to be backordered. My current and likely guess is that Lincare has a remaining stock of the old mask and is purposely choosing to not offer the new. This way they can sell their old stock before offering the new, even after I have been requesting this mask for five months and been given empty promises.

Second problem is the way they handled the billing of the new CPAP. I received the new CPAP last December. My insurance deductible was met, and should have covered a large portion of the device. Lincare decided to wait until the new year to process the billing of it. Because they waited, now we owe a far larger amount than we should. This I don't understand or a have good explanation for. My guess is that they did this out of spite or because they're scammers. I think it's a combination of both. They're irritated that I have been trying to get this mask and complaining. The poor customer service and the lies fit with my theory.

There have been a ton of problems with this company. This month, they sent me a new mask, but it was the old mask. They have no scruples. They're liars and scammers. Don't do business with them. All you need to do is read their negative reviews to see what they're truly like.

If they respond with a canned response of, "we take pride in our service or we've done this or that", don't believe them. STAY FAR AWAY.

12/22 I was prescribed a CPAC. I paid monthly. In late 24, I inquired whether perhaps the machine was paid for and was told "O yes, we have been erroneously charging you. After a month, I called and asked about my refund and then called again and again and again. Lincare finally mailed the refund 4/3/26. They are happy to get your money but remarkably slow to return it.

I Love this company! Belinda is my health care specialist, I can call her anytime which I have even on the weekends and she always comes out and takes care of my respiratory equipment! she is the best!! a Im at peace knowing she is just a phone call away!

Got a bill from them and sent it. Payment they cashed my check but started calling me every day stating I owed them money. It took 4 weeks for them to get it right.

One star is a generous rating for this company. Someone needs to develop a rating that is negative. Their billing procedures are absolutely unreliable, unpredictable, inaccurate and a complete joke. Hold times are absurd. The online chat makes you wait for a long time while they connect you, but if there is more than a 15 sec wait for your response they disconnect you. They over charge, double charge. They promise to get back to you in 2 -3 business days. They never do. (I hesitate to use always and never, but in this case, it's true.)

Absolutely HORRIBLE company! 6 MONTHS and 27 phone calls to get a refund. 4 MONTHS and 17 phone calls to TRY and get a problem solved with their 'Patient Portal' ordering system and it still doesn't work. Rarely can I speak to an actual person and when I do I have to tell the same story/problem over and over again. They are great at passing the buck to another department. Zero help from their "WeCare" 'help' department...they just pass the buck again...If I didn't need their products to keep me alive I would go elsewhere BUT they seem to have a MONOPOLY up here in Maine...and it appears all over the counrty.

Stay away. I am a medical professional and a patient. They play fast and loose with what your insurance allows whether you need the equipment or not. I actually called and cancelled all automatic deliveries, yet today received ANOTHER tubing system, although I have 3. Also another full head set even though I only needed a mask. All this after refusing automatic shipments. This borders on insurance fraud because I refused automatic shipments. Wait, I am the Compliance Officer at a hospital.... the OIG is being notified of their fraudulent practices.

They will not return my requests for equipment. After four days of calling, I'm looking for another supplier.

Zero stars. Company is a scam. You MAY be able to get some equipment, but it will be costly in time and your money. I have read a lot of stuff about them scamming Medicare, and having to pay billions of dollars. You will be scammed if you go through them.

Company owes me money hundreds.
I've called 11 times over the last year
All of the reps agree I have a refund coming but I'm still waiting.
Long story short113 min wait today then 103 min wait on hold - I'll try tomorrow
W T H
I bought my own oxygen machine thank God

I have not one but 2 insurance policies. Lincare has been billing DME as supplies so my insurance company is not paying the claims. If they are denied by the primary, secondary auto denies. I have been trying to reach Lincare and last week when I placed an order, I left a message to get a call back explaining I started appointments at 10 am monday so please call between 8 and 9 am. Someone called at 3:43 in the after noon and when I explained I had requested a specific time and why and that I was stepping inot an appoinment, she said Okay Bye. and hung up. Currently the wait is over 150 minutes. Seriously??? Does Lincare only have one person answering phones??? When my insurance customer care rep tries to call Lincare, and she has called multiple times over the past 2 months, she spends 1-2 hours heach time and gets transferred all over. I highly recommend using a DIFFERENT company. There is only rudeness and greed at Lincare.

I have been on hold on 2 different phones for over 60 minutes trying to get a hold of the billing office in Atlanta, Ga about payments not posted on my billing.
my next stop is to contact my health care company and Demand they find another company to provide my husbands oxygen supplies

Shamika Curry at Lincare in Huntsville Al did a very impressive demo on how to use and take care of my cpap device. She is indeed a great asset to your company.

Provided my new insurance to Lincare two weeks ago. It's still in a pending to be updated state. I called in CPAP supplies last week. The woman said she would message the team that updates insurance. No follow up. Woman I talked with last week stated my supplies will not be sent out until insurance is updated. I literally provided insurance two weeks ago. I'm not making another phone call. If they don't get it working soon I will just get supplies from elsewhere.

I am not working and therefore set up a mutually agreed upon payment plan with Lincare. I have made all payments and am up to date. They STILL SENT MY REMAINING BALANCE TO COLLECTIONS. REALLY BAD BUSINESS AND I WOULD NOT RECOMMEND USING THEM!!

they overcharged and never answer the phone...do not use this company...terrible

I have been using a home INR monitoring system since 2016. Things went well initially but lately they are unreachable and very unhelpful. I have not received a paper statement in over a year. There are discrepancies between payments that have been made but do not show up on their patient portal online. I do not recommend this company to anyone. Lastly, as I write this negative review, I have been on hold on the phone for 35 minutes.

I made a payment, it didn't show up in billing, and I called customer service. After 2 HOURS and 15 MINUTES on hold, I finally got a person. I explained, first the payment not showing up; ok, I understand billing delays. But there was another charge showing up on personapay.com whose provenance I didn't know. The service person didn't see it either, but her command of English wasn't good enough to get the point across so I gave up. It is ironic that I had to listen to an online spiel, repeated every couple of minutes, stating that they VALUE MY TIME, for over 2 HOURS.

I would not recommend this company for any health care needs. Although the staff who performs the care is nice and professional. Their billing office is not! Their billing office expected my father, who has suffered with a stroke and cannot talk to give permission for others to act in his behalf. They refused to mail my father, a billing statement to his address, but would allow myself to pay the bill. This proves, that this company is only concerned about getting paid and are not concerned about customer care or satisfaction. I talked to 5 customer service representatives and 1 supervisor. I was told the same thing, they refused to send my father a paper statement to his address. My father who is a Korean Veteran and suffered with a stroke shouldn’t be treated with such disrespect and carelessness. If they don’t send a paper billing statement to my father’s address, they will NOT get paid.