Délai de livraison de 2 semaines respecté à la lettre, dans les faits 10 jours seulement. Suivi permanent, certes pas toujours à jour. Le point très agréable: j'ai économisé plus de 100€ par rap... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bad customer service. Items will be out of stock and won’t be online. After a week of waiting for IEM to ship they emailed saying they were out of stock they were refunding my money. Not a good respon... Toon meer
Bedrijf heeft geantwoord
Sent my item quickly even though the store page said "pre-order". Kiwi Ears quintet is amazing, way better than the 7hz Timeless they are replacing. Linsoul customer support is great, didn't need it f... Toon meer
Ordered a digital audio player (Hiby R3 Pro Saber) when it was on offer. Customer service replied immediately when I wanted to change colour. Although it took a few days before they shipped it, ever... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Linsoul Audio Provide You With the Best Experience of Portable Hi-Fi Music - Headphones & Earphone In-Ear Monitor Custom IEM
Contactgegevens
Verenigde Staten
- www.linsoul.com
3,8
Goed
190 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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la plateforme de rêve pour les audiophiles , et à très bon prix
Délai de livraison de 2 semaines respecté à la lettre, dans les faits 10 jours seulement. Suivi permanent, certes pas toujours à jour.
Le point très agréable: j'ai économisé plus de 100€ par rapport au prix de vente conseillé en France pour un baladeur + un IEM. En gros, le casque m'est revenu gratuit ...
La cerise sur le gâteau: aucun frais supplémentaire, de douane, de conversion de devise par ma banque, RIEN ! (paiement par Paypal, pour précision)
Je recommanderai sans hésiter, les prix restent hallucinants par rapport au prix français.
J'enlève une étoile juste parce que j'imagine que ce ne serait pas simple en cas de panne de faire accepter la demande de SAV, de renvoyer aux US, les délais d'attente etc etc. Mais j'imagine l'affaire bien moins prise de tète qu'avec ALIBABA !
Et puis je croise les doigts, le matériel ne souffre d'aucun défaut, même les rares recensés / reconnus par la presse spécialisée.
14 juni 2025
Review zonder uitnodiging
Antwoord van Linsoul
Merci pour votre retour détaillé !
Nous expédions votre commande aussi tôt que possible lorsque nous le pouvons !
Parfois, le suivi peut ne pas être mis à jour en raison du court délai de livraison, merci pour votre compréhension !
Votre satisfaction est notre priorité absolue, et nous apprécions grandement votre recommandation.
Concernant le service après-vente, soyez assuré que nous traitons chaque demande sérieusement et efficacement.
Si vous rencontrez le moindre problème avec votre appareil, n’hésitez pas à nous contacter — nous vous assisterons pas à pas et vous guiderons tout au long du processus.
Nous espérons également que ce produit vous servira parfaitement pendant longtemps !
Merci encore pour votre confiance et votre soutien.
————————————
Thank you for your detailed feedback!
We always arrange shipment as early as we can whenever possible!
Sometimes tracking updates may be delayed due to the short transit time, thanks for your understanding!
Your satisfaction is our top priority, and we really appreciate your recommendation.
Regarding after-sales support, rest assured we handle every request seriously and efficiently.
If you ever experience any issues with your device, please don’t hesitate to contact us — we will assist you step by step and guide you through the entire process.
We also hope this product serves you perfectly for a long time!
Thanks again for your trust and support.
Bad customer service
Bad customer service. Items will be out of stock and won’t be online. After a week of waiting for IEM to ship they emailed saying they were out of stock they were refunding my money. Not a good response. Not something I wanted to hear. Unprofessional on their part. They don’t care about their customers. Also have to wait 3-5 business days for a refund. Ordered April 4th. Got refund email today April 12th
3 april 2026
Review zonder uitnodiging
Antwoord van Linsoul
Hi there,
We sincerely apologize for the disappointing experience you’ve had.
We are very sorry that the item you purchased was out of stock and we failed to update the information in a timely manner. We never intended to mislead our customers. We would have arranged shipment as soon as possible once stock was available, but we understand you no longer wish to wait, so we have canceled your order for you.
We fully understand your frustration regarding the out-of-stock issue and the delayed notification, and we take full responsibility for this situation.
We truly value you as our customer and deeply regret letting you down. We will continue to improve our services and processes to prevent such unpleasant incidents from happening again.
If you have any further concerns or need assistance, please feel free to let us know.
Antwoord van Linsoul
Hi there，
Thank you so much for your patience and understanding!
We hope it brings you a great experience!
Warning for German Buyers: Linsoul.de ignores German Consumer Law, Warnung für Käufer aus Deutschland: Linsoul.de ignoriert deutsches Recht
ENGLISH
I purchased a pair of FiiO FT1 headphones from Linsoul’s German storefront (linsoul.de). Within less than a year of normal use, a plastic hinge snapped, which is a clear material defect under German law (§ 477 BGB). Despite being subject to German law, Linsoul refuses to provide a pre-paid return label as required under § 439 Abs. 2 BGB. When I explicitly cited these statutes, they responded that they must "adhere to official policies" which are "applied uniformly worldwide," essentially claiming their company policy overrides German law. They demand that the customer pays for international shipping to China (min. €40) for a "professional inspection" by their own team. They essentially use high shipping costs as a barrier to prevent customers from exercising their legal warranty rights. If you are buying from their German site thinking you have German consumer protection, be warned, you do not. I will report this behavior to the Verbraucherzentrale.
To be clear, I was really happy with the headphones until this point and I am throwing no shade at FiiO as the manufacturer.
GERMAN:
Ich habe FiiO FT1 Kopfhörer über den deutschen Store von Linsoul (linsoul.de) gekauft. Nach weniger als einem Jahr normaler Nutzung brach ein Kunststoffgelenk, was nach deutschem Recht (§ 477 BGB) ein klarer Sachmangel ist. Obwohl der Kauf deutschem Recht unterliegt, weigert sich Linsoul, ein vorfrankiertes Rücksendeetikett bereitzustellen, wozu sie gemäß § 439 Abs. 2 BGB verpflichtet sind. Auf meinen Hinweis auf die Gesetzeslage antwortete der Support lediglich, dass man sich an "offizielle Richtlinien" halte, die weltweit einheitlich gelten. Sie behandeln ihre Firmenrichtlinien also so, als stünden sie über deutschem Recht. Stattdessen verlangen sie, dass der Kunde die Kosten für den internationalen Versand nach China (mind. 40 €) für eine "professionelle Prüfung" trägt. Sie nutzen die hohen Versandkosten faktisch als Barriere, um Kunden an der Ausübung ihrer gesetzlichen Gewährleistungsrechte zu hindern. Wer glaubt, beim Kauf auf der .de-Seite deutschen Verbraucherschutz zu genießen, seid gewarnt. Ich werde den Vorfall der Verbraucherzentrale melden.
Nur um das klarzustellen: Ich war mit den Kopfhörern bis zu diesem Punkt wirklich sehr zufrieden und möchte FiiO als Hersteller hier keinen Vorwurf machen.
10 maart 2026
Review zonder uitnodiging
Antwoord van Linsoul
Hi there，
We are truly sorry for the unpleasant experience you have had, and we will keep working to improve our services.
We have looked into your case carefully and fully understand the situation. We sincerely apologize that your product encountered issues; this is never something we wish to happen.
Regarding the after-sales process, please accept our apologies. We want to assure you that we never use high shipping costs to prevent customers from exercising their warranty rights.
We have already consulted the manufacturer about your situation, trying to arrange a more convenient solution for you, such as sending replacement parts, or supporting local or self-repair, to save you time and effort.
However, after taking various factors into consideration, the manufacturer still suggested that the official repair be carried out by their team.
Please believe that we will always apply for the best possible solution for our customers whenever we can.
We understand your concern about the shipping cost, and we apologize for any inconvenience our previous suggestions may have caused. Our team will continue to follow up with you via email closely.
You can rest assured that we will provide you with our full assistance.
Antwoord van Linsoul
Hi there，
We hope for your understanding that we will respond to you in English, as we wish to avoid any inaccuracies from translation.
Thank you very much for your kind feedback! We’re glad to hear that you were satisfied.
We truly appreciate your support and look forward to serving you again in the future!
happy with it make the job
9 februari 2026
Antwoord van Linsoul
Hi there，
Thank you very much for your kind feedback! We’re glad to hear that you were satisfied.
We truly appreciate your support and look forward to serving you again in the future!
GREAT!
Well honestly they have so many options to choose from. Their promos and discounts really help when it comes to ordering. Shipping was fast and I received my product in perfect condition.
9 februari 2026
Antwoord van Linsoul
Hi there，
Thank you so much for taking the time to leave such a wonderful review!
We’re really happy you had a great shopping experience with us.
We’ll keep working hard to offer more choices, better deals and fast, safe delivery for you.
Hope to see you again soon!
Fast and reliable
9 februari 2026
Antwoord van Linsoul
Hi there，
Thank you very much for your kind feedback! We’re really happy you had a great shopping experience with us.
We truly appreciate your support and look forward to serving you again in the future!
Antwoord van Linsoul
Hi there，
Thank you very much for your kind feedback! We’re really happy you had a great shopping experience with us.
We truly appreciate your support and look forward to serving you again in the future!
Over all good
13 januari 2026
The iem's are great
The iem's are great. They fit good, the sound is nice. BUT. I live in Denmark and they used DAO for delivery, and they are not delivering to my address, would be great if they used different courier in Denmark.
13 januari 2026
Free shipping and good quality
Honestly I had no problems with it even though it came from the us, and I'm in Europe.
8 januari 2026
Great experience and customer support…
Great experience and customer support they were very helpful and very fast to respond
8 januari 2026
Good service overall
Good service overall, but there is 1 remark, when shipping goods to the Netherlands, the destination partner is GOFO(not always). This company while cheap to use, is known in public reviews for dropping boxes in front of the door and leaving. The box afterwards can be stolen/lost. I was very nervous, but lucky, received the goods.
8 januari 2026
Died next day
It arrived nicely, but the right side of the product died the next day, didn't worth it for the price of it breaks this fast from literally nothing
21 januari 2026
Antwoord van Linsoul
Hi there,
We would like to apologize for the unpleasant shopping experience you’ve had this time.
After following up on your case, we have successfully applied for a replacement right earpiece for you. Please rest assured that we will arrange the shipment as scheduled.
Once the package has been shipped out, we will send you the tracking number via email. You can track the shipment and delivery status through the email notification.
We truly appreciate your patience. Sorry again for the trouble this has caused you.
Easy to purchase products from and so…
Easy to purchase products from and so far, great experience with the Moondrop Rays!
8 januari 2026
A la hora de comprar la experiencia fue…
A la hora de comprar la experiencia fue excelente desde elegir lo que me hacía falta hasta pagar.
8 januari 2026
Fast efficient and accurate tracking !
8 januari 2026
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