I am nit happy with the expensive shampoo which claims it is suitable for frizzy hair, it doesn’t work at all and makes my hairs tangled as well. I took it back to Marks and Spencer, where i bought it... Toon meer
Bedrijf heeft geantwoord
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I absolutely adore Living Proof products & so does my hair. I always order directly from them as they are extremely generous with offers & good sized samples. Their customer service is second to none.... Toon meer
Pleased with product but received two when only wanted one. Tried the 'hassle free' returns but after contacting them they gave return address as simply 'Freepost, Livingproof UK. As no postcode -... Toon meer
Bedrijf heeft geantwoord
I decided to try Living Proof products having read some great reviews on the M&S website. I purchased my products direct from Living Proof as it was cheaper to buy a shampoo and conditioner bundle fro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Living Proof, we’re rooted in innovation. Established in 2005, our founders were an ingenious mix: biotech scientists who had no preconceived notions of what could be done in beauty, and industry-leading stylists who were fed up with the limitations of conventional products. Together, they started a revolution in haircare, pioneering a line of breakthrough, silicone-free products with patented technology originating from MIT. Our fresh, innovative approach was long overdue. Twenty patents later, across 50 unique products, Living Proof has won more than 150 awards for disrupting the industry and solving the toughest problems in haircare. Our drive to reveal the best version of your hair has only gotten stronger. We continue to break through industry standards, creating cutting-edge products that will transform your confidence, your outlook, and your every day. We are the science. You are the Living Proof®.
Contactgegevens
Union Street 182, SE1, London, Verenigd Koninkrijk
- customercare@livingproof.co.uk
- www.livingproof.co.uk
3,1
Gemiddeld
95 reviews
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Very disappointing
I bought 2 travel sized dry shampoos for my daughter and daughter in law as gifts. The one I gave to my daughter broke pretty much straight away after just one use. Unfortunately she threw the canister away and as a result customer services aren’t interested as I can’t send them a video of the fault or provide them with the batch code. This shows no trust in the customer and I can only assume they think we are making this up. I will not recommend LP nor buy any of their products again, very disappointing.
21 februari 2025
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Debra,
We’re truly sorry to hear about your experience. We always aim to provide high-quality products and excellent customer service, so it’s disappointing to learn that we’ve fallen short for you. While we do require certain details to investigate product issues such as seeing the fault and inspecting the item, our intention is never to question our customers’ honesty. We appreciate your feedback and will take it into account as we work to improve our processes. If you’d like to discuss this further, please reach out to us at customercare@livingproof.co.uk.
Living Proof is very accurately named
Living Proof is very accurately named. It makes honest claims but the products go way beyond that. I’ve a theory that every brand is now selling volume when it used to be a cure for greasy hair And that’s all they do. Living proof products treat the scalp first and then the hair. They are a fantastic brand and if you haven’t tried them, go ahead. Literally
4 februari 2025
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Jill,
Thank you for taking the time to leave your feedback, its truly made our day reading this. We believe healthy hair starts at the scalp, and it's amazing to hear that our approach resonates with you. Thank you for review and for being part of the Living Proof journey. We can’t wait to keep delivering results you love!
Helpful customer service
I had a small issue with my order and contacted the customers service. They were really helpful and fixed the issue. Many tks! Help noted and appreciated.
30 januari 2025
Review zonder uitnodiging
Antwoord van Living proof UK
Hi M Fernanda,
Thank you for taking the time to share your experience with us!
Your satisfaction is our top priority, and it’s wonderful to know that you’re happy with the support you received.
We truly appreciate your patience and understanding. If you ever need any further assistance, please don’t hesitate to reach out.
Great customer service
I had received one of the dry shampoos as a gift but the product stopped spraying after a few uses. I emailed customer service and had a prompt reply, very helpful and quick, and have now been given a replacement. Very impressed!
26 januari 2025
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Ray,
Thank you for sharing your experience! We’re so pleased to hear that our Customer Service team were able to assist you quickly and arrange a replacement.
We truly appreciate your kind words and hope you enjoy using your Dry Shampoo!
Amazing product and quick turnaround
I had a faulty spray can and was so upset as living proof is the only dry shampoo that doesn’t irritate my scalp. I contacted customer service and they organised to replace it with no cost the same day! Excellent customer service
13 januari 2025
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Y Hopkins,
Thank you for taking the time to leave us feedback and we're pleased to hear our Customer Service team were able to help get this sorted for you. It’s wonderful to know that you feel reassured by our service.
We truly appreciate your support and look forward to serving you again soon!
O’ver 100£ wasted
Very poor service from Living Proof and Royal Mail, they claim the package was delivered but provided an invalid proof of delivery. Living Proof does not accept any responsibility and won’t issue a refund nor a voucher, other companies do that, I am guessing they have some sort of insurance in place, but not Living Proof. This means I have just wasted over 100£, I will never purchase from this website again, complete waste of money.
4 december 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Barbara,
We're very sorry to hear about your experience and understand how frustrating this must be. We always aim to provide the best possible service, and it’s disappointing to learn that we’ve fallen short of your expectations on this occasion.
While we do rely on our delivery partners for proof of delivery, we absolutely want to ensure a fair resolution for our customers. If you haven't already, please reach out to our Customer Service team with your order details, and we’d be happy to review this matter further.
We regret that this experience has left you feeling this way.
Good hair products and cruelty free
Good promotions, the hair products are very nice, they work, smell nice AND are cruelty free.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Andie,
We're so pleased to hear that you're enjoying our promotions and loving the hair products. It’s great to know they’re working well for you, and we’re especially happy that you appreciate our commitment to being cruelty-free.
Your feedback means a lot to us, and we hope you continue to enjoy your products!
Great service
Amazing discount encouraged me to order online goods. Free items were also offered but the serum was omitted from the order. Online chats proved unsuccessful and so I waited for the order which came in 5 days. An email to Customer Services had a prompt reply and the missing free serum dispatched to me. Thank you it’s reassuring to deal with a company that provides such good customer care.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Jill,
Thank you for taking the time to share your experience with us! We're delighted to hear that you were able to take advantage of our amazing discounts and that our Customer Service team were able to resolve the missing item for you.
We truly appreciate your patience and understanding, and it’s wonderful to know that you feel reassured by our service.
If you ever need any further help, please don’t hesitate to reach out.
I’ve been trying to contact the uk site…
I’ve been trying to contact the uk site for over 3 weeks now , to get an update on my missing package , after countless emails and no responses I’ve been left hopeless. My package had said it had been delivered yet i didn’t receive anything , picture on the tracking does not match me or my door , nor can I locate the package of such. I’ve been countlessly pestering my neighbours into asking if they’ve received anything , yet nothing. I am demanding a full refund of my order or I’m going straight to the press about this.
Order LPUK10817.
5 september 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Lauren,
Thank you for reaching out. We sincerely apologise for the inconvenience you've experienced and for the lack of communication regarding your missing package.
We have reviewed your case, and it appears that we have not received any prior correspondence from you by email or phone to date. However, our team have reached out to you today to try and get this matter resolved swiftly.
Once again, we apologise for the trouble this has caused and appreciate your understanding while we work on resolving this for you.
Living Proof Team
Faulty product and no customer service …
First time purchasing from Living Proof and purchased the Advanced Clean Dry Shampoo - which for a dry shampoo is very expensive at nearly £30. I can’t review the product as the nozzle doesn’t work - which reading the reviews seems like a general issue, one you would think they would fix given the cost.
Worse still, I have tried to contact Customer Services a number of times in various ways and it just keeps saying they are closed, even though I am contacting during the times stated on their website. I have also emailed in.
Have now had to raise an issue with Pay Pal to help me resolve. Very bad first experience unfortunately.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Christine,
Thank you for taking the time to share your feedback with us and we're sorry it wasn't a positive experience.
I can see you have been in touch with our Customer Care team who have replied to your email already and have issued a replacement item yesterday. Sadly as a business we are closed on the weekends, so any contacts that come though on a weekend would be looked at first thing on Monday.
We're sorry your nozzle wasn't working and I will share this feedback with our product teams to review internally.
Apologies once again for the disappointment caused.
Living Proof Team.
Definitely improves the look and volume of your hair
I decided to try Living Proof products having read some great reviews on the M&S website. I purchased my products direct from Living Proof as it was cheaper to buy a shampoo and conditioner bundle from there. I am really pleased with the restore products and have noticed that my hair looks fuller and smoother. I did need to contact customer services at one point and my email was answered quickly and the issue was resolved. I would definitely recommend trying the products especially if you have fine hair.
10 juli 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Thank you for sharing your feedback with us Vivienne. We're thrilled to hear the Restore range has worked for you and our team could help get your issue sorted. We hope you enjoy your hair journey with us :)
Excellent and quick customer service
Excellent and quick customer service. I received a faulty spray and after a quick email confirming the issue a replacement items was sent out to me and with me in 2 day. Really pleased with the service I received
4 juli 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Helen,
Thanks for taking the time to leave us your review! We're sorry to hear there was a hiccup with the spray bottles but glad our team will we're able to turn this around so quickly.
We hope you're enjoying the product!
Absolutely excellent brand … and super…
Absolutely excellent brand … and super customer service , would highly recommend- I will be changing all my current products over to Living Proof ! Thank you 😀
14 juni 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Thank you for taking the time to leave us a five-star rating! We're thrilled that you had a positive experience with our products and our Customer care team. We hope you enjoy the products and let us know if we can help.
Excellent customer care
I really like all the products I’ve tried so far, they have made my hair more manageable on a day to day basis. When I had an issue, the customer care I received was excellent and a faulty produce replaced quickly.
11 juni 2024
Review zonder uitnodiging
Antwoord van Living proof UK
We really appreciate you taking the time to share your feedback with us and so pleased to hear our Customer care team could get this sorted for you swiftly. We hope you continue to to enjoy our hair care products!
Great products and quick query response time
Had a slight issue with an order but was resolved straight away.
Love the products, I wouldn’t use anything else now.
10 juni 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Thank you so much for taking the time to leave this lovely rating. We really appreciate your business and kind words about our Customer care team. We hope you enjoy your hair journey with us.
ABYSMAL customer service
I have been a customer of LP for many years, and never thought to look at trust pilot. I wish I had. I have never written a review but felt I must given my experience . Long story short: order arrived missed an item. I emailed asking for the missing item. Before they could “launch an investigation” to explore the issue:
They needed “photo of the parcel, photo of the order and a picture of the packing note”. Please remember I have been buying for years and the missing item was a travel sized dry shampoo amongst a larger order.
Not “we are so sorry we will send the missing item immediately”. I was away and before I could answer I received a generic email with a refund. I actually really wanted/needed the missing item so I contacted them asking again for the missing product. This time I was ignored. I contacted them again, this time met with a convoluted justification of their complaints process etc.
Anyway in the end I did not receive my missing item as they “can’t send it for free” (not that they as what I ever asked for or expected!).
The whole experience has meant I will stop ordering from LP. It’s NOT good enough to justify the hefty price and unacceptable treatment of a customer. Plus there are many other excellent alternatives from companies that value their customers. When I have mentioned to friends/family my experience, those who know the company express that the dry shampoo is on the same level at Batiste or Baptiste (however that is spelt). If LP take the time to comment on my review, offering to make amends and to reach out etc etc. please be aware that the case is closed they have made their position clear. I was offered a 20% discount customers my next purchase. Completely unacceptable.
The customer service team are in desperate need of some actual training in the art of looking after customers.
In the meantime: to anyone thinking of spending your hard earned money with LP: spend your money elsewhere. You have been warned.
5 mei 2024
Review zonder uitnodiging
Antwoord van Living proof UK
Hello Laura,
Thank you for your feedback on your recent shopping experience with Living Proof. We are very sorry to hear you were missing an item from your order, please accept our sincerest apologies for any upset this may have caused.
I would be more than happy to explain what happened here in more detail on why your order arrived with a missing item. The Dry Shampoo Mini was temporarily out of stock and your order came through in a small gap where the systems weren’t quite synced up causing our team to partially ship your order. Our system refunded the product automatically due to this being removed from the order. We are unable to hold orders until we receive stock, therefore, we prefer to ship all available stock and process an immediate refund for any items that may have been unfulfilled. This is not something that happens often and we always strive to fulfill each order, however, due to recent promotional activity specific items can become popular that cause them to become out of stock for a short moment.
I have looked at the conversation history and can confirm that our team abided by our company policies in the exchange. If a customer reports a missing item, we do have to ask for further information so our team can get all the exact info & investigate this internally. Apologies we were unable to resolve this quicker by replacing the item for you on first response. Due to the item being partially shipped and automatically refunded, there will sadly not be anything for our team to replace unless you place a new order for it. We hope you understand.
To mitigate this, I can see that our team has resolved this with you directly by email and provided a 20% off promotional code and an additional free shipping code that can be used if you wish to place a new order with us for the missing item. We hope you take advantage of this goodwill gesture and remain a loyal Living Proof customer.
If you have any further questions, please do not hesitate to reach out to our team via your ticket ID 264422 or on customercare@livingproof.co.uk.
Apologies once again for any inconvenience
Best wishes
Living Proof Team
Terrible products purchased believe in…
Terrible products purchased believe in volume makes hair dull and lifeless also dry volume & texture spray. All absolutely rubbish, definitely a big fat flop. Purchased from Looks Fantastic unable to get returns number after emailing NINE times sure they are rogue traders no customer service number.
Looks Fantastic Company and products a con
20 december 2023
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Bernadette,
Thanks for sharing your product feedback with us and we’re sorry to hear the Dry Volume and Texture Spray wasn't quite what you had hoped for. We don't want you to have that experience with our products and can certainly provide a 1-2-1 consult with our teams to find the right product type for you. Feel free to contact us via email and we'll be glad to help. Our email is customercare@livingproof.co.uk.
With regards to the purchase itself, you will need to contact Look Fantastic direct to obtain a refund in line with their T&C's. However, we have found their Help centre of which you can get in touch, see link: https://www.lookfantastic.com/help-centre.list
Apologies once again for the disappointment caused.
Living Proof Team
Great support team and their dry…
Great support team and their dry shampoo is the best!
15 november 2023
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Aimee,
Thank you for your kind words, so glad to hear you had a great experience and like our Dry Shampoo as much as we do! ;)
Best wishes,
Living Proof Team
Made a purchase for first time and they…
Made a purchase for first time and they took a second payment a few hours later leaving me overdrawn. No response from customer care e mail or chat and no phone number.
Sent further e mails yesterday morning . Included my purchase order and copy of bank statement showing a second sum being taken that was a penny difference. Referenced Trust pilot. Still no response .
19 september 2023
Review zonder uitnodiging
Antwoord van Living proof UK
Hi BW,
Thanks for sharing your feedback with us and we’re sorry to hear there was an issue with your online order payment. So we can look into this for you, please could you share your order number so we can reach out to you. Alternatively, contact our Customer Care directly here and quote 'Trustpilot Review' in the subject:
Phone: 08448228930
Email: customercare@livingproof.co.uk
This way we can investigate and get back to you straight away.
Apologies once again.
Living Proof Team
Love Love Love the dry shampoo
Love Love Love the dry shampoo, it's a revelation! Recommended to me by my hairdresser and really good friend. I order two of the extra large bottles when they were 20% off back in May, used the first bottle no problem. however the second bottle was faulty and the spray wasn't working properly. I contacted customer services and Reshma dealt with my issue within an hour or so and I can not fault the service I received. New bottle on the way and can't wait to use it! Thank you Living Proof for your customer service and fantastic products.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Living proof UK
Hi Kelly,
Thanks for taking the time to leave us your review! We're so pleased to hear you're a fan of our PHD Dry Shampoo and a loyal customer.
The Customer Care team will be so pleased to hear your kind comments.
If you have any questions or queries, please contact us and we will be happy to assist.
Best wishes,
Living Proof Team
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