Flight to Dundee was cancelled while we were bussed to the plane. The plane was not able to fly as the door could not be closed. These things happen - so okay. However processing us took 4 hours as we... Toon meer
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Lees wat reviewers zeggen
Not happy with their recent press release re ads for Orkney and Shetland. We have no choice but to pay their extortionate prices to get off island. One booked there is additional stress as to whether... Toon meer
Bedrijf heeft geantwoord
Reviewed already stating I logged a complaint July 2026 and up until 19/10/26 had not received a response. Loganair then had the audacity to reply 21/10/26 to state they had already replied... Toon meer
Dishonest, law breaking company, avoiding refund after flight cancelled by them at last minute. Claim they are not liable as booked via 3rd party(booking.com). This is not true and is stated in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Loganair is the UK’s leading regional airline, proudly connecting communities across Scotland, the wider UK, Ireland, and Scandinavia. With all-inclusive fares as standard, every journey comes with a generous luggage allowance, complimentary onboard service, and the chance to collect and spend Avios through Loganair Loyalty. As a family-founded airline with over 60 years of experience, we place reliability, care, and community at the heart of everything we do. Whether reuniting families, supporting island life, or providing business and leisure connections, Loganair is committed to making travel simple, welcoming, and dependable.
Contactgegevens
Lightyear Building, 9 Marchburn Drive, Glasgow Airport, PA3 2SJ, Paisley, Verenigd Koninkrijk
- 0344 800 2855
- www.loganair.co.uk
1,7
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751 reviews
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I wish I could give Loganair 0 stars…
I wish I could give Loganair 0 stars because I’m utterly disgusted with their greedy, grasping ways.
In October 2024 we booked tickets to see Coldplay in Wembley on September 8th 2025. We then immediately booked our flights to Heathrow (nearly a year in advance) and much to my dismay, had to pay £1,043.00 for 2 adults and 2 children…I thought the cost was outrageous but unfortunately it’s necessary being that we live on the Isle of Man.
Fast forward to yesterday (30/08/2025) and Coldplay had to reschedule our concert date from September 8th to September 12th due to planned London Underground strikes.
I went online to change our flights and was agog when they asked me to pay another £1,006.00 when I’d already paid £1,043.00, meaning altogether I’d be paying £2,050 for a family of 4 to fly across a stretch of water from the Isle of Man to London!
I rang their Customer Services number because I couldn’t believe for a second I was going to be charged over £2k in total to fly to London - but I was informed that this was absolutely the case.
I’d also checked their website which stated that Logan air typically charge £50 per person per leg of the trip to change a ticket, which although again was daylight robbery at £400 for a family of 4 was more affordable - however I was being charged fare difference, not an admin charge.
I feel really let down by Logan air because we always fly with them when we fly from the island because to me they feel like a more local airline and I’ve always preferred to support them rather than the bigger names such as BA and EasyJet, however no more…I’ll never, ever fly with the greedy, grasping, unfair thieves that are Logan air again. You’ve lost a very good customer in me Logan air.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Loganair
Hi Caroline,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and disappointment regarding your recent experience.
As we do not have access to your specific booking details, we're unable to comment directly on the fare you were quoted or paid. However, we would like to clarify that the change to the Coldplay concert date is entirely independent of your flight booking and outside of our control.
That said, we absolutely understand that this situation is neither the fault of our customers nor the airline. In recognition of this, we are offering one free change to customers affected by the concert date change.
If you haven’t already done so, we kindly ask that you contact our Customer Help Centre so we can assist you further. You can reach us by phone at 0344 800 2855 or via our Help Centre at the following link:
https://www.loganair.co.uk/customer-support/
We truly value your loyalty and hope we can resolve this matter to your satisfaction. ^JH
Hopeless. Too many changes to the schedule.
Regular user of flights on Loganair, but things are deteriorating. Staff as ever are lovely (hence not one star), but flights get changed and delayed too frequently, with little help. Perhaps best example recently...I'm flying from Kirkwall to Manchester soon, but I've just been informed that my flight from Aberdeen has been brought forward. It now sets off before my flight from Kirkwall lands...but this is deemed a reasonable change so no refund offered! And it takes ages to get through on the helpline - last time I tried they told me that even the queue was full!
24 augustus 2025
Review zonder uitnodiging
Antwoord van Loganair
Thank you for taking the time to share your feedback. I’m sorry to hear about the inconvenience you've experienced and appreciate the opportunity to respond.
As I’m sure you’ll appreciate, the preparation of flight schedules is a complex process, and like all airlines, there are occasions when we must amend our flying programme. These changes are made in accordance with our Conditions of Carriage and the UK retained legislation arising from EC261/2004. We always aim to notify passengers as early as possible when changes occur, and I understand how frustrating it can be when these adjustments impact onward travel plans.
Thak you for your compliment regarding our staff, and I’ll be sure to pass that on to the team. We take pride in delivering friendly and professional service, even during challenging circumstances.
Like many contact centres, there can be times when our call volumes increase, which unfortunately results in longer wait times than we would like. To help with this, we offer multiple forms of contact for all customers, including our Contact Centre, Live Chat, social media direct messaging, and our Help Centre found on our website.
I can see that you reached out to our Help Centre via the online form to request an alternative flight to reach your destination, and I’m glad to confirm that your request was processed in a little over two hours from receipt. We aim to resolve such matters as swiftly as possible and appreciate your patience.
Thank you again for your comments, and we hope to have the opportunity to welcome you onboard again in the future. ^JH
Glasgow to Kirkwall return perhaps the…
Glasgow to Kirkwall return perhaps the most expensive flight I have taken in decades given the short distance and flying time. Never again. In future will take other travel options. On return flight to Glasgow, baggage left in aircraft for approx 50 minutes - same as actual flight time. No Loganair staff on hand to explain unacceptable baggage delay - people missing onward connections and zero Loganair ground staff. Utterly unacceptable.
17 augustus 2025
Review zonder uitnodiging
Antwoord van Loganair
Hi Martin,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that your journey with Loganair didn’t meet expectations, and we appreciate you bringing these concerns to our attention.
We understand how frustrating baggage delays can be—especially when onward travel is affected. Please accept our sincere apologies for the delay in retrieving your luggage and for the lack of staff presence at Glasgow Airport to provide updates. That’s not the level of service we aim to deliver, and we’re sorry for the inconvenience caused.
While we appreciate your feedback on Trustpilot, it’s not the most appropriate forum for us to investigate specific issues such as baggage delays. We’d be grateful if you could contact our Helpdesk via https://www.loganair.co.uk/customer-support/, where our team can look into this further and provide a more detailed response.
Regarding your fare, Loganair operates a dynamic pricing model, which means our ticket prices can vary depending on several factors, including demand, booking lead time, route popularity, and seat availability. We’re continually working to balance affordability with the costs of operating regional services.
Lastly, for baggage handling on connecting journeys, customers travelling on a single booking can have their baggage checked to their final destination. Unfortunately, we cannot offer through-checking when flights are booked separately.
We’re sorry to hear you won’t be flying with us again, but should you reconsider, we’d welcome the opportunity to provide a better experience. ^JH
My first Loganair Flight..
My first Logan Air flight this weekend, Edinburgh to Isle Of Man and back.
Fantastic experience, staff were lovely- cabin crew members Anna and Alison where absolutely fantastic so friendly and helpful. As a nervous flyer I was worried about a new airline and a new type of plane I had never flown on but..I was so wrong to be worried, Pilots were very professional, plane was so comfy compared to any other plane I have been on, lots of space, less people cramped in like sardines and just an absolute pleasure to fly on. 10/10 Loganair, I have had a fantastic weekend in Isle Of Man and my flight home on Sunday was Equally as comfortable. Yes we had a couple of timing issues, but none of that was Loganairs fault, Airport issues caused a small delay - Loganair staff could not have been more apologetic about it and made sure we knew what was happening. Check in staff were fantastic at both Sides of the holiday. Cannot recommend Loganair enough! I will definitely fly with them again.
15 augustus 2025
Review zonder uitnodiging
More like Logan Where ? Logan Don’t Care ?
Where can I start. Another one of my Loganair flights delayed with 6 hours as I type this (update: it got cancelled after waiting almost 5 hours, shocker). I try to avoid Loganair as much as possible but unfortunately have to fly with them to go to Edinburgh from Bergen. I have developed PTSD from an incident at Edinburgh Airport 1.5 years ago with the Loganair staff when I was seven minutes late to luggage check-in due to an emergency appointment at the doctors. I am never late for check-in, in fact - I am normally the first to arrive before even the staff gets there. The three middle aged ladies showed no sympathy for me, and almost seemed to enjoy their authority over me as a young woman while I was crying and being visibly upset with the situation due to the traumatic medical and emotional state I had been in the past 12 hours. To this date, they are some of the most rude people I have ever encountered and I will never forget how small the three of them made me feel that day. My luggage could easily have been transported to the plane, but they made it difficult simply because they could. I was told to call Loganair help desk, where I was number 17 in the queue for 20 minutes until I gave up and left the airport. Thankfully, my insurance company covered a new flight for me the next day due to my medical condition with Norwegian (they are always reliable with Edinburgh flights). It was extremely important for me to be on that plane, which the staff understood, but still decided to enjoy their authority over me and deny me to check-in the luggage. Life is difficult enough, and Loganair somehow manages to make it worse. I don’t see this airline surviving in the long term the way it’s going. This aviation company needs to seriously change. Try hiring polite staff? Try being on time? Try lowering your prices? Try having a more robust customer service structure in place? You’re nothing without your passengers. With the way it’s going, you’re about to dissolve into nothing.
And the connotation to Scottish culture is embarrassing for the Scottish nation. If you’re advertising with tartan, at least run your business properly.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Loganair
Hi Anna,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the frustrations you experienced with your recent journey between Bergen and Edinburgh, and we sincerely apologise for the longer than usual wait times you encountered when trying to contact us. We know how frustrating this can be, and we are working hard to improve our response times. Please note that we also have a live chat function on our website as well as various social media platforms for our passengers to get in touch.
We understand how disappointing it is when travel plans don't go as expected. To ensure our flights can depart on schedule, we must adhere to our check-in deadlines. While we understand this can be difficult, it is a necessary procedure to maintain the efficiency of our service for all customers.
Please feel free to reach out to our Customer Help Centre with your full booking and flight details, and a member of our team will be happy to investigate this further for you. You can find all our contact options on our website using the link below. ^jm
https://www.loganair.co.uk/customer-support/
Worst airline
Worst airline. CEO obviously does not care about his customers. Cannot speak to anyone on phone, charging extortionate fares. Customer services do not respond to emails. Robbing its customers.
14 juli 2025
Review zonder uitnodiging
Antwoord van Loganair
Hi Katie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how frustrating it can be when expectations aren't met.
We have reached out to request additional information regarding your concerns so we could investigate further, but unfortunately, this was not provided. Without these details, we cannot fully address the situation.
Like many contact centres, our call volumes can fluctuate, and there may be times when customers experience longer wait times than we would like. We sincerely apologise for any inconvenience this may have caused. To help ensure customers can reach us in the way that suits them best, we offer a variety of contact options, including our call centre, live chat, social media platforms, and our Help Centre via the website.
We’re committed to improving our service and appreciate your feedback as it helps us identify areas where we can improve. ^JH
Prices are extortionate
Prices are extortionate! Disgusting amount to pay for a flight that takes 1hour max. Costing us £750 for two adults and two children under 2! Unfortunately it is our only option, prices need to be looked into, terrible!
6 augustus 2025
Review zonder uitnodiging
Antwoord van Loganair
Thank you for taking the time to share your feedback. We're sorry to hear about your pricing concerns.
We’ve reached out to request more details to better understand your experience, but unfortunately, we haven’t received a response. Without this information, we cannot provide a meaningful reply specific to your situation.
That said, we’d be more than happy to look into this further and address any questions you may have about our pricing structure. Please don’t hesitate to contact us via our Help Centre using the link below. ^JH
https://www.loganair.co.uk/customer-support/
Utter disgrace to the aviation industry
Having used them many times I have decided never again, yesterday booked a ticket and money taken from my account with proof sent to Logan Air, spoke to a lady in the phone whom seemed helpful. Then 3 emails yesterday, today went online and found out they had refunded me the money, so called back and was royally shafted an extra £10 each way, followed by an extra £50 plus on ticket price as the flight is on Sunday.
This airline is worse that the budget airlines and will shaft you at every turn in the booking process, over £700 for a return ticket on a plane less than half full from Norwich to Aberdeen is completely ridiculous.
Ripping people off and total lack of customer care I’m pretty sure and hope that this airline goes out of business soon as it’s a disgrace to the airline industry.
I will be making a complaint to the UK Aviation Authority today, as this cannot go on, especially with PROOF of payment sent.
1 augustus 2025
Review zonder uitnodiging
Unfair Additional Charges.
Went to book a flight, got through the entered details and payment info, clicked proceed and then a message popped up which said that as this flight is in demand I have to pay more than £100 extra. I had little alternative other than to pay. But if this flight is not full, there will be questions asked.
20 juli 2025
Review zonder uitnodiging
Antwoord van Loganair
Thank you for your feedback. We're sorry to hear about your experience during the booking process. In order to address any concerns regarding our website or pricing, we asked for additional information, which we have not yet received. Without these details, we're unable to investigate further.
If you would like to discuss this matter in more detail, please contact our Help Centre via the link below, where our team will be happy to assist you. ^JH
https://www.loganair.co.uk/customer-support/
A very pleasant efficient flight
The check in and flight, the whole experience was really nice. The plane was very clean and comfortable. The air hostesses looked after us on our flight and were lovely polite friendly women. Complimentary tea, coffee and water plus biscuits. Fabulous flight ❤️
18 juli 2025
Review zonder uitnodiging
Pretty terrible, extremely unreliable
Fly them all the time with business and for holidays as only carrier out of Stornoway plus used to use them when worked offshore up to Orkney Shetland etc. known to provide terrible service, staff are nice but that's it, generally less than fifty fifty if flight is on time regularly cancelled or huge delays. Everybody on islands now needs to travel day before or they risk any onwards connections as service so unreliable, flights cost a fortune and they somehow seemed to actually have got worse. Word got around locally that they had won an award which was a running joke locally, how? Terrible carrier in general, despite been subsidised and tbh getting worse
18 juli 2025
Review zonder uitnodiging
Antwoord van Loganair
Hi Alexander,
We’re sorry to hear that your experience with our service has not met expectations, and we understand the frustration that delays and cancellations can cause—especially when travel plans are time-sensitive.
We acknowledge that in the past, our On Time Performance (OTP) was lower than we would have liked. However, we’ve made significant efforts to improve the reliability and consistency of our service.
These improvements reflect our ongoing commitment to providing a safe and dependable service for all our passengers.
We understand there’s still work to be done, and we’re committed to continuing our efforts to improve. ^JH
⭐️⭐️⭐️⭐️⭐️ for the sheer creativity in time…
⭐️⭐️⭐️⭐️⭐️ for the sheer creativity in time travel
Ah, Loganair. The airline for true adventurers—those who don’t want the dull certainty of knowing when they’ll actually arrive or depart.
They advertise flight times, but don’t be fooled. That’s not a schedule—it’s more of a polite suggestion. Think of it as performance art in timetable form.
You’ll enjoy the thrilling airport announcements: “Your flight is in the air and should arrive at [new time]!”—only for that airborne ghost ship to show up over an hour after that promised time. It's almost poetic how many times they can move the goalposts.
And don’t worry about a direct 1.25-hour flight taking nearly three hours—that’s just Loganair giving you extra value. More time to bond with the airport chairs, explore every overpriced coffee outlet, and reflect on the mysteries of aviation scheduling.
If you’re the sort who loves surprises, just turn up at the airport and hope for the best. Who needs reliability when you can have pure chaos?
Loganair: redefining punctuality—by ignoring it altogether.
11 juli 2025
Review zonder uitnodiging
AVOID AVOID AVOID
I’ve been sat at Southampton airport for 7 hours now. First flight delayed and then cancelled, second flight now 2 hours delayed. They have done nothing but lie to us all about the issues today, cancelling a quiet flight to make us all wait for the evening one. I’ll never use this airline again. Much easier to go to London and jump on a BA flight
AVOID AVOID AVOID
10 juli 2025
Review zonder uitnodiging
Antwoord van Loganair
Thank you for your feedback, and we’re truly sorry for any frustration and inconvenience you may have experienced at Southampton Airport.
We want to assure you that cancelling a service is always our last resort. The decision to consolidate your travel with that of customers on a later scheduled flight was made to ensure you reached your destination as soon as possible. A larger aircraft was deployed on the later service to accommodate all affected passengers, allowing us to minimise further disruption and get everyone moving safely and efficiently.
We understand how disappointing delays and changes can be, especially when communication doesn’t meet expectations. Your experience has been shared with our operations and customer service teams to help us improve how we manage and communicate during such situations.
We appreciate you sharing your experience, and we hope you’ll consider giving us another opportunity in the future. ^JH
Check in was a disaster
Check in was a disaster. Treatment of customer took time, only 2 passengers where surved within 40 minutes. I was in transit from Canada and showed up 1h and 50min for check in - and lost the flight!! I had to buy ticket in an other company 7h later. No one in Loganair would help.
22 juni 2025
Review zonder uitnodiging
Antwoord van Loganair
Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you encountered during check-in and its impact on your travel plans. This is certainly not the level of service we aim to provide.
As we do not have your booking details, we are unfortunately unable to provide a full response or investigate the matter further through this platform. Please feel free to contact us via our Help Centre at the link below, where a member of our team will be happy to assist and investigate your concerns in more detail. ^JH
https://www.loganair.co.uk/customer-support/
Absolute crap airline
Absolute crap airline. Booking process is fraught with problems, You can't check-in until only a couple of days in advance so if you're away for a long weekend you have to check in for your return flight whilst you're actually away. Can't load boarding passes in Google Wallet, even though their rubbish app gives this option. Please can Easyjet or BA start flights to Orkney so that there's some semi decent alternative this appalling airline.
8 juli 2025
Review zonder uitnodiging
Antwoord van Loganair
We are sorry to hear that our online check-in process doesn’t suit your needs.
It’s worth noting that many low-cost carriers now require passengers to check in online up to 30 days in advance, with additional charges applied for airport check-in. This policy is designed to streamline operations and reduce costs, but it can be inconvenient for passengers who may not have easy access to the internet while away.
In contrast, British Airways (BA) allows online check-in 24 hours before departure, which can be limiting for weekend travellers needing to check in for return flights while still away.
Loganair offers a more flexible approach: passengers can check in online up to 96 hours (4 days) before departure, or choose to check in at the airport at no extra cost—a policy that provides more convenience and choice.
We also apologise for the trouble you experienced when adding your boarding pass to Google Wallet via our app. We’re not currently aware of any widespread issues, but we’d be happy to investigate further. Please don’t hesitate to contact us through our Help Centre using the link below and provide more details so we can look into this for you. ^JH
https://www.loganair.co.uk/customer-support/
Beware codeshare with Blue Island
They sold a flight from Guernsey to UK without mentioning it is a codeshare flight with Blueisland Airways.
The flight was cancelled. Logan customer service say they can't help. Not their problem.
If you sell the seat then you should be responsible
1 juni 2025
Review zonder uitnodiging
Frustratingly Poor Value – Unworthy of Loyalty
Loganair really let me down. For such steep fares, I expected a competent, customer-focused airline. Instead, I got disinterested service and a general sense that passengers are an afterthought.
The real kicker? I lost all my Avios points because of “inactivity” — not even a courtesy email warning me before they were wiped. For a company charging these prices, it’s a slap in the face to loyal customers.
In short: overpriced, underdelivering, and indifferent to customer retention. I won’t be flying with them again — and I suggest others think twice too.
Let me know if you’d like to add dates, routes, or any specific details to back it up even more.
22 juni 2024
Review zonder uitnodiging
Airline has zero compassion or customer…
Airline has zero compassion or customer service. There seems to be an ongoing issue with loyalty accounts being compromised at both British Airways and Loganair.
When I went to make a reservation using Avios a few weeks ago, I was shocked to discover that my account had been compromised and all my Avios had been stolen. I worked tirelessly with BA to recover the stolen Avios and they finally credited them back to my account.
Unfortunately, when I went to book the Logan Air flight, I was gutted to see that Avios seats are not showing available for that flight. I realize that this is not LoganAir's direct responsibility to fix, but reached out pleading for any assistance from Loganair. I am traveling with my mother who is a cancer patient.
Nope. Just a standard form letter response.
17 juni 2025
Review zonder uitnodiging
Antwoord van Loganair
Hi Vegas Ryan,
While we would love to accommodate every request, as a regional carrier operating smaller aircraft, we are limited in the number of Avios seats available on each flight. These seats are allocated in advance and tend to be booked quickly, particularly on popular routes. For this reason, we always recommend booking as early as possible to increase the likelihood of availability.
While Avios seats may no longer be available for your preferred flight, standard fares can still be purchased directly through our website if you want to proceed with your travel plans.
https://www.loganair.co.uk/
We are sorry to hear that you feel our initial response did not meet your expectations for compassion and support. Your feedback is invaluable, and we will use it to improve how we communicate with and assist our customers in the future. ^JH
Don’t use their London City flight
Flight cancelled at the last minute on a Friday night - they have no staff at London City so it was a shambles and we were told we were unlikely to get home until Tuesday. So I rearranged a flight back via Gatwick the following day. Loganair will not refund any of the additional costs incurred. This is the second time this has happened to me on this route in the last 3 months (and I’ve only flown twice!). Appalling reliability, and shocking service when things go wrong.
22 mei 2025
Review zonder uitnodiging
Antwoord van Loganair
We are sorry to hear about the disruption to your journey, and we would like to offer our apologies for any inconvenience this may have caused.
We have requested additional information in order to address the comments you have made in your review above, however we have not received any further information and as such we are unable to offer any explanation regards to your experience.
I can confirm that while there are no Loganair staff within London City Airport, like the majority of airlines we employ the services of handling agents who act as our representatives on the ground and are there to provide assistance to our customers.
If you would like to reach out to us directly you can do so via our help centre using the link below and we would be happy to answer any additional queries you may have. ^JH
https://www.loganair.co.uk/customer-support/
Utter garbadge
Utter garbadge. Has to be one of the worst 2 bit airlines ever. They lost my bags and I couldn’t go to work as my kit was missing. Bags turn up 3 days later and the compensation is £121 !!! Said they cannot be liable for loss of earnings.😡🤬
Don’t fly with this appalling airline if it can be helped.
11 mei 2025
Review zonder uitnodiging
Antwoord van Loganair
Hi Mr Warnes
We sincerely apologise for the inconvenience caused by the delay in delivering your baggage. We understand how frustrating and disruptive this must have been, especially given the impact on your work commitments.
Despite our very best efforts to avoid this type of occurrence, where there is a mixture of manual and mechanical labour, unfortunately, such incidents can happen, although only to a small percentage of the baggage carried on our flights.
We would like to clarify that the payment of £121 you received was not issued as compensation, but rather as reimbursement for essential items you have needed to purchase while awaiting the return of your baggage. This is in line with our policy to support passengers during such delays.
We also respectfully advise that you may contact your travel insurance provider for any additional losses, such as loss of earnings, if taken out before travel. They are often better positioned to assist with claims of this nature.
We are sorry to hear that your experience did not meet expectations, and again, I would like to offer our sincere apologies for the delay to your luggage. I hope any future travel you may have with us will be to your satisfaction. ^JH
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