London Drainage Reviews 

I am writing this review to raise serious concerns about London Drainage based on my direct experience as a tenant.

On more than one occasion, drainage work was not completed properly and follow-up issues had to be reported. I was advised to contact my landlord, which I did. Where work has not been completed correctly, a return visit is required within 48 hours. I waited the full 48 hours, but no one contacted me.

When I then followed this up with London Drainage, I was told that they had not received the job. This was not correct. My landlord provided a booking reference number and confirmed that London Drainage had been contacted and the job had been logged. Despite this, London Drainage continued to insist that no job existed.

This exact situation has happened to me twice on two separate occasions. Given that the booking reference existed and was confirmed by my landlord, I find it very concerning that London Drainage repeatedly denied receiving the job. In both cases, the unresolved issue was later treated as a new job rather than a return visit.
This is how they get more money off you. They say this so they can book a new job and charge you for a new job, because after 48 hours they can do this This is how they make their money by being deceitful.

The outcome of this approach was delayed repairs, repeated bookings, and additional disruption. From a tenant’s perspective, it gave the impression that denying receipt of the original job avoided responsibility for a return visit and resulted in the work being reclassified. Regardless of intent, the effect was the same: prolonged inconvenience and unnecessary repeat call-outs.

This lack of clear job tracking and accountability caused significant disruption. I was left for several days with a blocked sink, unable to wash clothes or carry out basic household tasks. I had to remain at home repeatedly, make numerous phone calls, and involve my landlord again while the issue remained unresolved.

For landlords and managing agents, this presents a clear risk: repeat call-outs, increased costs, unhappy tenants, and avoidable reputational damage. Based on my experience, I would urge caution and recommend considering contractors with clearer accountability, accurate job tracking, and reliable follow-up procedures.

Jack came in today and did a very good job.he unclogged the blocked drain and explained the possible cause of this.

Very quick response Josh was very helpful and solved the problem quickly and cleaned up before he left.

Great company with a wide range of services available, couldn’t recommend enough!

The engineer name was jack S is a hard working man,tried different ways to sort the problem out even as a person is friendly and respectful

Jack s was very professional, polite and even took his boots off before coming into my property, kept me updated on everything he was doing, such a lovely guy highly recommend kind regards Lisa f

Jack S. Was very efficient, helpful and professional.

Young lad called Jack like my son. He came to fix an issue with the sink/smell, had an accident but fixed it and checked all was clear of leaks. Nice polite lad, which is not seen alot. Very happy 😊

Jack S. gives us an excellent service fixing our sink blockage👍

Jack scott done a fantastic job at our restaurant the woolpack

First time fix and everything 10/10 amazing

Jack S was lovely, efficient and did a great job. Would definitely recommend. Thanks Jack!

Jack! Polite, saved the day and has a lovely smile :) would definitely recommend! Thank you so much

Harry amazing guy fast helpful and good at his job
He’s an asset to the company
Use London drainage every time superb set up
Harry B well done on diagnosing the problem

Fast repair and efficient. Lovely man jack

Martin, at London Drainage Accelerated Drains, is gold! He and his team - Jamie and Archie - came to survey a property we have recently moved into. They analysed the problem, gave us masses of time to ask questions, answered all the questions, drew diagrams to explain, and then, at the end of all that, suggested that the work could be carried out by a builder, thereby saving me £s. They could do it, of course, but as specialist drain surveyors, it would cost more.
The moment you meet Martin - whether by phone or in person - you get a straight-talking man. He's very much in demand, so can't always take your calls straight away. But when you finally get him, he's head and shoulders above so many other people. I was so grateful to them, I honestly didn't know what to do. I would not hesitate in recommending Martin and his teams to absolutely anyone. They are a really fabulous, honest, hard working group of people.

Having recently been conned by another company (RSJ Drains - don't use them), I needed a reliable company to perform a high quality drain survey, in a professional manner. That was exactly what I got from Accelerated Drain Services Ltd. Communication was good, the Engineer was pleasant and professional, and the survey was of a good standard. They quickly answered a question I had about about the survey too.