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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I bought this dress hoping to wear it for a particular event, but unfortunately, it arrived after three weeks, which was neither advertised nor stated on the website. After making the purchase, I did... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered 3 items. One was too small. They initially tried to offer me a partial refund but reluctantly sent me return instructions and agreed to send the refund within 7-15 days. One item was unable... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased a dress and what arrived looked nothing like the picture. I requested a refund, they wanted me to keep the dress for 50% off, stating it would be to costly to return. I refused. They made... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought a midi dress, and its value for money exceeded my expectations. It fits perfectly, the fabric is soft and gentle on the skin, and the elasticity is just right. Delivery was fast, and the logi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Damesmodewinkel

Geschreven door het bedrijf

LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!


Contactgegevens

1,6

Zeer slecht

TrustScore 1.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

The biggest rip off

I ordered 3 items. One was too small. They initially tried to offer me a partial refund but reluctantly sent me return instructions and agreed to send the refund within 7-15 days. One item was unable to be produced due to not having enough pre orders. They wanted me to order something else but reluctantly agreed to just refund the money. The final item looked nothing like the picture. I got no response when I reached out about it. I will never buy again from this company ever again. I don’t think they gave these items. I think they get orders and attempt to make the item based on the picture of it. This company is fraudulent and a big rip off. If you do order, it’s at your own risk. You definitely need to pay using a third party that will ensure you get your money back if you need to.

25 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Have order a black and gold dress from…

Have order a black and gold dress from the second week of March and still waiting to receive my order the last time I checked the order is still waiting to be shipped am so disappointed and spending my money with loragal this will be the first and last ordering from company

12 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Service, Poor Quality, Late Delivery, and Torn Packaging

I bought this dress hoping to wear it for a particular event, but unfortunately, it arrived after three weeks, which was neither advertised nor stated on the website. After making the purchase, I did not receive any delivery notification or updates on when the item would arrive. It was only after I contacted them through their Facebook chat box that they responded.
When the package was finally delivered this week, the packaging itself was torn, which shows a great disregard for their customers. The dress itself is also of very poor quality. I would suggest not buying from them.

14 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I purchased a dress and what arrived…

I purchased a dress and what arrived looked nothing like the picture. I requested a refund, they wanted me to keep the dress for 50% off, stating it would be to costly to return. I refused. They made another offer, I refused and another I refused. Finally they agreed to the return. They have confirmed receipt of my dress weeks ago, but have been stringing me along with my refund. DO NOT SHOP HERE! Any reply you see from this company is only to save face, they are not trustworthy and not working to resolve any of these issues. You have been warned. If I could give no stars I would.

27 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The overall shopping experience was fantastic.

This dress is elegant enough for church, and cute enough for brunch or a date—I love it! The fabric is smooth, lightweight, and wrinkle-resistant. Shipping was also very fast, even to my local area. The item is exactly as pictured. The stitching is neat, the fit is perfect, and the overall shopping experience was fantastic.

11 april 2026
Beoordeeld met 5 van de 5 sterren

This midi dress exceeded my expectations for value

I bought a midi dress, and its value for money exceeded my expectations. It fits perfectly, the fabric is soft and gentle on the skin, and the elasticity is just right. Delivery was fast, and the logistics information was updated promptly. The cut is a perfect fit, not constricting in any awkward areas. I'm extremely satisfied with this purchase.

8 maart 2026
Logo loragal.com

Antwoord van loragal.com

Hello Molly,

Thank you for your thoughtful feedback.💖

We’re so happy you love your new midi dress! It’s great to know that the size fit you perfectly, the fabric felt soft and skin-friendly, and the elasticity was just right.

We also appreciate your kind words about our fast shipping and timely tracking updates.Thank you for choosing us, and we look forward to serving you again!

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 5 van de 5 sterren

great shopping experience!

This top is exactly my style! The fabric is soft and didn't shrink after washing. Shipping was also very fast, and there were no problems at all. A great shopping experience!

4 maart 2026
Logo loragal.com

Antwoord van loragal.com

Hello Yvonne,

We're pleased that you enjoyed the shopping experience.The top's soft fabric and shrinkage-free quality met your needs.😊

See you next time!

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

Bad Business

Surely, these 1-star reviews can't all be lying. Add this 1-star review to the bad business tally.

March 27, 2026, my sister and I ordered the same dress, on the same day, within the same hour. She and I both have not yet received our purchase. In fact, she and I both order status shows it as awaiting to be shipped. It says it will ship ASAP. Clearly, that's not happened. Bad Business!

Ladies, make the malls great again. Go in-store and find something beautiful that you'll love and can return if necessary. Don't waste your time with this online foolishness Loragal slanging!

Fact Check Me
Order No. LG01449212

27 maart 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello FLFL ,

We sincerely apologize for the delay you have experienced.

Please be assured that your order has been reviewed and confirmed. We expect to ship it within the coming week. As soon as it is on its way, we will send you an email notification.

If you need any further assistance, please feel free to reach out to us directly by email at any time.

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

This company is a scam you cannot get…

This company is a scam you cannot get your return for the rubbish items on there website poor quality don't let these dresses on their website fools you guys they do not like to refund your money back it is a hassle to get a refund.

20 maart 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello Annmarie,

We are sorry to hear this.

To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.

Would you kindly share your order information with us via complaint@loragal.com? If you could provide either your full name or the email address associated with the order, or the complete order number ,it would greatly help us retrieve your details and address the issue as quickly as possible.

Thank you so much for your patience and understanding.

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER FROM LORAGAL

DO NOT, I REPEAT, DO NOT order from Loragal. Clothing are cheaply made. They just steal people images to use as their own. When you get the items, they are nothing like what you viewed online. Additionally, the return process is RIDICULOUS. As of the writing of this review I am still waiting over a month now for my refund and I returned all their items and they confirm receipt of it. They have over $350 of my hard earned money and they are refusing to give it back. They keep sending me emails that they are processing it but really they are not. I wish I would have read these reviews before hand. I plan to expose them on every social media platform to warn other buyers. Biggest scammer! You are better off ordering from Shein or Fashion Nova.

18 maart 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello Altagrace,

We truly apologize for the unpleasant shopping experience you had.

Regarding the issue of image steal you raised, if you have any further supporting information, please kindly send it to us via email, and we will initiate a verification process as promptly as possible.
With respect to the product quality concern you mentioned, we have already reported the matter to the relevant department for thorough verification and necessary improvements.

We want to reassure you that your first refund was already completed on April 12th. The second refund is now being prioritized and is scheduled to be completed within the coming 1–3 days. You will receive a confirmation email once it is done.

If you have any questions in the meantime, please feel free to reach out to us anytime.

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 5 van de 5 sterren

This website has many suits, each one unique, and this one met my expectations. I would definitely buy from them again.

I'm a Black woman who loves suits—they make getting ready to go out so easy. This outfit felt like it was tailor-made. The fabric is soft and doesn't wrinkle easily, and the actual color is even better than the pictures. This website has many suits, each one unique, and this one met my expectations. I would definitely buy from them again.

18 februari 2026
Logo loragal.com

Antwoord van loragal.com

Hello Wei li,

Thank you for sharing your experience! We're so happy this suit worked perfectly for you – from the fit and fabric to the vibrant color.

We look forward to serving you again soon – your next favorite suit is just a click away!

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 5 van de 5 sterren

The quality is the best I really like…

The quality is the best I really like it to be honest,same size I ordered,I’m happy with my jumpsuit, thank you so much Loragal keep on doing great product💝💝💝

3 april 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello Mukundi,

We truly appreciate your feedback.

It’s great to know the quality and size were exactly what you wanted. Thank you for choosing us again. We look forward to serving you always! ✨✨✨

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

I love the clothing that is available

I love the clothing that is available. However, shipping takes entirely to long. I ordered a shirt on 3-11-26 and still have not received it. Looking like it will take a month. Not worth it! I won't be ordering anything else, and will be cautioning my friends. Loragal sucks!!

2 februari 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello Catrina,

We fully understand that you are eagerly awaiting the arrival of your order. However, when we reviewed our records, we noticed that your order was actually received on March 21st, not on March 11th. It was dispatched on March 26th, which is within our normal processing time.

Please be assured that under normal circumstances, your order will not take a month to arrive. To make tracking easier for you, we will resend the detailed package information to the email address you used when placing the order. Please remember to check your inbox (and spam folder) for our message.

If anything is unclear or if you have additional questions, just send us an email directly — we are happy to help.

Thank you so much for your understanding!

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

Item not received. Shoddy customer service

I ordered an outfit 02-09. I didn't receive it after a while and followed up. They informed me then that it was a preorder, which was not communicated before. I then waited longer and the item still wasn't received. I emailed them again telling them to cancel my order and send my money back. They kept saying wait an additional couple days every time I asked about the status of my refund. Still I received no updates. It's been 22 days since they said they would issue my refund and I haven't received it.
Order # LG01398622

The company and I corresponded by email after this review

7 februari 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello M Jones,

We are sorry to hear this.

To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.

Would you kindly share your order information with us via complaint@loragal.com? If you could provide either your full name or the email address associated with the order, or the complete order number ,it would greatly help us retrieve your details and address the issue as quickly as possible.

Thank you so much for your patience and understanding.

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

Products Not Accurate

I ordered a dress and the color was supposed to be green and it arrived yellow. The material was supposed to be a silky polyester material but came feeling much like cotton. Not at all what I ordered for my birthday. I reached out to customer service and got this generic discount/refund response and I’m forced to eat shipping costs when I would have never ordered the dress in the first place if I was given an accurate description. Also, I have attempted to post reviews on the site to warn others and provide an accurate description of the dress before they buy it but I believe Loragal keeps deleting the rating and review.

9 maart 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello Nesha,

We’re truly sorry to hear that the color and material of the product you received didn’t meet your expectations.

We completely understand your disappointment, and we want to make things right. We’ll be sharing your feedback with the relevant teams for a closer review.

To make the return process as smooth as possible for you, please be reminded that we provide a 30-day return window for unsatisfactory items. We’ve also flagged your return issue to our team—they’ll be in touch with you within 30 minutes, so please watch for our email.

We truly respect your honest feedback, and we are committed to improving our service levels based on the valuable insights our customers share with us.

Sincerely,

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

I order a 3 piece pants suit march 6…

I order a 3 piece pants suit march 6 still haven’t got it no tracking number or nothing will never order from them again

6 maart 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello Yolanda,

We sincerely apologize, but we have been unable to locate the order you placed on March 6th based on the information provided.

When an order is shipped, we always send a shipping confirmation email to the address used at checkout. Would you mind double-checking your inbox (and spam/junk folders) to see if it arrived?

If you don’t have that email, no problem—just reply us via complaint@loragal.com with the email address you used for the order or the recipient’s full name, and we’ll dig into this right away.

We’re happy to help and look forward to hearing from you.

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

Their clothes are very poor quality

Their clothes are very poor quality. They don't look nothing like the clothes on their site. I will never recommend this site to anyone. Buyers Beware!!!!the clothes isn't worth the money.

15 januari 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello Lesia ,

We sincerely apologize that the quality of the product you received did not meet your expectations, and we truly understand the frustration this may have caused.

Regarding the issue you reported, we have already submitted the details to the relevant department for a thorough verification and for further improvement on our end.

Upon reviewing your case, we noticed that you have not yet provided us with the necessary information related to the return package—specifically, the return tracking number and any relevant shipment details. Please kindly provide this information at your earliest convenience so that we can proceed accordingly.Once we receive your confirmation, we will arrange the refund for you asap.

Best regards,

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 5 van de 5 sterren

I HAVE ALWAYS LOVED MY LORAGAL CLOTHES…

I HAVE ALWAYS LOVED MY LORAGAL CLOTHES AND OUTFIT. PEOPLE ALWAYS ASK ME WHERE I PURCHASED, AND I HAVE REFERRED MANY PEOPLE TO YOU.

HOWEVER, I HAVE HAD SOME SETBACKS AS WELL WITH LORAGAL - ORDER NOT COMING ON TIME AND LOW QUALITY. IN ALL, ALL MY CONCERS WAS PROPERLY ADDRESED. THEREFORE, I AM STICKING WITH YOU AS MY TO GO ONLINE CLOTHLINE.

24 maart 2025
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello MGBEIKE/ESTHER O,

Thank you so much for your support and for recommending us to others!

We apologize for the shipping delays and quality concerns you encountered, but we glad we were able to make things right. We truly appreciate you sticking with us as your trusted clothing destination.

Looking forward to your next visit!

Loragal Trustpilot Team

complaint@loragal.com

Beoordeeld met 1 van de 5 sterren

Total SCAM

I don't know if people are being paid to write good review about this clothing site. They absolutely do not deserve even a zero. I ordered 3 clothes from them. Those clothes looks and feels like they just melted nylon and lay it on a sheet to dry. Total rubbish and nasty that they shipped to my house. I have never seen a thing like this. Please people, I think these people are using some kind of AI to create reviews. Those fabrics are not even fabrics. Please don't waste money buying from these people. It is a total scam. They will scam you of your money.

17 maart 2026
Review zonder uitnodiging
Logo loragal.com

Antwoord van loragal.com

Hello Boypekin,

We sincerely apologize that the item did not meet your expectations.

To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.

Would you kindly share your order information with us? If you could provide either your full name or the email address associated with the order, it would greatly help us retrieve your details and address the issue as quickly as possible.

Thank you so much for your patience and understanding.

Loragal Trustpilot Team

complaint@loragal.com

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