I had issues sourcing a blazer and trousers for my child with local stockists for his school. With the term starting in a few days, I contacted Louis Boyd as they are agents for 1880 Club. They were p... Toon meer
Bedrijf heeft geantwoord
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Honestly, don’t waste your time. They never get a single order right and they’ll do nothing to help fix it. *update* I did receive communication offering an apology and offering solutions to resol... Toon meer
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Excellent service from Ronan. He really took care when dealing with everything and even remembered me when items came back into stock, which made a big difference. His guidance and advice were spot on... Toon meer
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Suit Arrived so quick. When it arrived it was in a nice big box and wrapped in tissues paper a lot of care went into it and not just folded into a plastic bag. The suit itself was beautiful, a perfect... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Louis Boyd founded the company in September 1960, when he was just 26 years old, as one of the first dedicated menswear retailers in the town of Newry. Louis Boyd Fashions, as we were then known, grew hugely in popularity providing the people of Newry with brands and styles that they had rarely seen before. Over the years, men and women got a taste of top brands and new styles, such as tapered trousers, slim fit shirts, jeans and more, all of which were available at Louis Boyd's. Today, the business has evolved to house many branches across 5 locations in Newry, Craigavon and Belfast. Louis Boyd now specialises in casual wear, footwear, formal wear, as well as hiring/buying of menswear for formal occasions. We stock top brands and continue to expand our range of suppliers, to service the customer with the most complete experience. Today we're pleased to deliver the premium Louis Boyd experience to customers from all over the globe, continuing the traditions started in this family-run business in 1960.
Contactgegevens
PO Box 224, BT35 5DS, Newry, Verenigd Koninkrijk
- 0300 124 6666
- yourfriends@louisboyd.com
- www.louisboyd.com
4,5
Uitstekend
293 reviews
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Bought a suit on the website for my son…
Bought a suit on the website for my son . The fit was perfect , delivery was quick and the quality of suit was excellent.
26 januari 2026
Antwoord van Louis Boyd
Hi Lucy, thank you for your lovely feedback! We’re delighted to hear that the suit was a perfect fit, that delivery was quick, and that you were pleased with the quality. We really appreciate you taking the time to share your experience and hope to welcome you back to Louis Boyd again soon.
Best regards,
Louis Boyd Team
I always get great service fom Louis…
I always get great service fom Louis Boyd, I would recommend them to anybody.
26 januari 2026
Antwoord van Louis Boyd
Hi Kevin, thank you so much for your kind feedback! We’re really pleased to hear that you consistently receive great service from Louis Boyd. We truly appreciate your recommendation and look forward to serving you again soon.
Best regards,
Louis Boyd Team
Diesel Jeans
Great item
Great service start to finish
Arrived on date specified
Great to deal with no issues
30 december 2025
Antwoord van Louis Boyd
Hi Kevin, thank you for your great feedback! We’re delighted to hear you were happy with the Diesel jeans, our service from start to finish, and that your order arrived as specified. We really appreciate your support and look forward to seeing you again soon.
Best regards,
Louis Boyd Team
Great belt
Excellent colour and belt design and fast delivery only downside I ordered the wrong size. Reordered the correct size and colour brilliant
30 december 2025
Antwoord van Louis Boyd
Hi Terry, thank you for your great feedback! We’re delighted to hear you loved the colour, belt design, and fast delivery. Sorry to hear about the sizing issue, reach out to our customer service team and they will be more than happy to assist you with this.
We hope to welcome you back again soon.
Best regards,
Louis Boyd Team
Awful
Awful. Bought in their outlet store before Xmas. Asked for 15" shirt and their incompetent staff gave me a 17". I went to return, no returns. Scam. I'll never shop here again
3 januari 2026
Review zonder uitnodiging
Antwoord van Louis Boyd
Hi Caroline,
Thank you for your feedback. At the time of your purchase, our Louis Boyd Buttercrane store was holding a relocation sale, with discounts of up to 75% off full price. This was clearly signed throughout the store, and our team explained at the till before purchase that all sale items were non-exchangeable and non-refundable. Customers were also advised that it is their responsibility to ensure the correct size is selected before completing the purchase. We appreciate your understanding.
Regards,
Louis Boyd Team
Antwoord van Louis Boyd
Hi Mark, we’re delighted to hear your order arrived on time and that you were happy with the price. Thanks for sharing your experience — we look forward to seeing you again soon.
Best regards,
Louis Boyd Team
Hi,your delivery was slow,I ordered a…
Hi,your delivery was slow,I ordered a Farah top in a different colour from a store in the UK and it actually came before yours ….
24 december 2025
Antwoord van Louis Boyd
Hi Marie, thank you for your feedback.
Your order was placed on Saturday 20th December during one of our busiest periods and was dispatched on Tuesday 23rd December. Due to the Christmas holidays, delivery took a little longer than usual. We sincerely apologize for any inconvenience this caused. During normal periods, our delivery is extremely fast, and we hope to provide you with a smoother experience next time.
Best regards,
Louis Boyd Team
Antwoord van Louis Boyd
Hi Tania, thank you for your wonderful feedback! We’re thrilled to hear you’re happy with both our service and the quality of our items. We look forward to welcoming you back soon.
Best regards,
Louis Boyd Team
Very good with the order I’m very fast…
Very good with the order I’m very fast and reliable. I would shop again.
24 november 2025
Antwoord van Louis Boyd
Hi Carl, thank you for your great feedback! We’re delighted to hear you found our service fast and reliable. We really appreciate your support and look forward to shopping with you again soon.
Best regards,
Louis Boyd Team
Great Service
Ordered a coat for my husband online that we were unable to buy in our local area.
The Louis Boyd site is very easy to use and the whole experience was effortless.
Order arrived very quickly and beautifully packaged. Well done, wish you had a store near us but with this service it’s not necessary. Would highly recommend.
24 november 2025
Antwoord van Louis Boyd
Hi Susan, thank you so much for your kind feedback! We’re delighted to hear that you found our website easy to use and that your husband’s coat arrived quickly and beautifully packaged. It’s great to know the whole experience was effortless for you. While we’d love to have a store near you, we’re pleased our service makes shopping with us just as enjoyable online. Thanks again for the recommendation — we hope to welcome you back soon.
Best regards,
Louis Boyd Team
Antwoord van Louis Boyd
Hi Declan,
Thank you for your feedback. We use Parcelforce (Royal Mail) as our delivery partner for ROI and generally do not experience any issues with delivery. However, after investigating your order, it appears there was an issue with the postal address, and for this, we sincerely apologise. We have contacted Royal Mail to investigate further to understand exactly what happened.
We hope this isolated incident does not deter you from shopping with us in the future, and we would love the opportunity to provide you with the excellent service our customers typically receive.
Best regards,
Louis Boyd Team
Ordered jeans and perfect fitting’ also…
Ordered jeans and perfect fitting’ also arrived on schedule’ also order trainers which has arrived on time but not seen them as I work away from home ‘
29 oktober 2025
Antwoord van Louis Boyd
Hi Allan, we’re delighted to hear that your jeans fit perfectly and arrived right on schedule! It’s also great to know your trainers were delivered on time and we hope you love them! Thanks for sharing your experience, and we look forward to seeing you again soon.
Best regards,
Louis Boyd Team
Great quality service …
Great customer service and quick delivery times. Price was very reasonable as well
29 oktober 2025
Antwoord van Louis Boyd
Hi Simon, we're delighted to hear your order arrived sooner than expected! Thanks for sharing your experience — we look forward to seeing you again soon.
Best regards,
Louis Boyd Team
It came quicker than what was expected
27 oktober 2025
Antwoord van Louis Boyd
Hi Eoghan, we're delighted to hear your order arrived sooner than expected! Thanks for sharing your experience — we look forward to seeing you again soon.
Best regards,
Louis Boyd Team
Antwoord van Louis Boyd
Hi Iggy, we're thrilled to hear you were happy with our service. We strive to provide our customers with 5-star service. Looking forward to serving you again soon!
Best regards,
Louis Boyd Team
The exact trousers I wanted at the…
The exact trousers I wanted at the right price and quick delivery
29 september 2025
Antwoord van Louis Boyd
Hi Peter,
Thank you for your kind review! We're so glad to hear you found the exact trousers you wanted at the right price and that your delivery arrived quickly. We really appreciate your support and look forward to seeing you again soon.
Kind regards,
The Louis Boyd Team
Antwoord van Louis Boyd
Hi Garry,
Thanks so much for your review! We're thrilled to hear you had a great experience and really appreciate your support. Hope to see you again soon!
Kind regards,
The Louis Boyd Team
Selling stock they don't have and Zero customer service
Ordered a couple of pairs of chinos from this 'company' and a few days later get an email stating the order has been cancelled. No reason included or even an apology. I get that there can be stock issues - but both pairs were on the website for over a week. So they either don't update stock at all or simply don't care if they take people's money for stock they know they don't have. Don't order from them at all would be my advice.
Reply to response:
Friday lunchtime is not 'over the weekend'
Ten to Three is not 'first thing Monday morning'
The discount and apology was a reply to my email response to the cancellation email pointing out a lack of customer service.
Why would anyone want a discount for a store they would never spend money in again.
Your reply to this review makes you look a liar.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Louis Boyd
Hi Ben,
We’re really sorry for the frustration this caused. Your order came in over the weekend and we dealt with it first thing Monday morning. As we explained when we got in touch, a stock system error meant the items weren’t actually available — something that was completely unintentional and very unfortunate.
We contacted you straight away to explain what happened and offered you a further discount on your next order as an apology. We’ve since taken steps to make sure this doesn’t happen again.
We truly appreciate your understanding and are very sorry for the inconvenience caused.
Kind regards,
Louis Boyd Team
Antwoord van Louis Boyd
Hi Max,
Thank you for your feedback! We’re delighted to hear your delivery went smoothly and that you’re pleased with your purchase. We really appreciate your support and look forward to serving you again soon.
Kind regards,
Louis Boyd Team
Excellent product and service.
Suit Arrived so quick. When it arrived it was in a nice big box and wrapped in tissues paper a lot of care went into it and not just folded into a plastic bag. The suit itself was beautiful, a perfect fit for my son for his Debs he’s looking forward to wearing it. The quality and price were super. Overall extremely happy and would highly recommend Louis Boyd.
29 augustus 2025
Antwoord van Louis Boyd
Hi Melanie,
Thank you so much for sharing your lovely feedback. We’re delighted to hear the suit arrived safely and that it’s a perfect fit for your son’s Debs — such a special occasion! We truly appreciate your recommendation and are so pleased you’re happy with the quality and care that went into your order.
Kind regards,
Louis Boyd Team
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