Lumosity Reviews 83

Lol i cant even create an account because the app does not accept emails with a “_” … *facepalm*

Shocking experience. Asked to cancel my subscription, was told it was already cancelled, still charged. Avoid.

I have used Lumosity several years ago and I liked it.I restarted now after a few years and now Lumosity is much different - in the worst way. At the payment you announce the system as Train , Memory and Attention and the Train does not appear, as most of the nice other games.
Also, the customer service does not exist!
Dr. Mariana Ciureanu

Their Customer Service is horrible! I've been using the app for a few months with no problem, but I got a new phone, and now the app is saying I have limited access. I reached out to them, after 4 days they responded and gave me a new password, which never worked. I, again, reached out to them, yet, no answer. If I had known, I wouldn't have paid a year membership. I am definitely canceling my membership when it expires, since I can't use all the features, like I should be able to, since I paid Premium.

This is a scam - I clicked on an ad but quickly realised it was not for me. Then recorded endless marketing emails including one telling me I had subscribed for £180. Customer service is unresponsive, AVOID AT ALL COSTS!!!

Impossible to talk to a sale service rep. I accidentally subscribed after seeing a link for what looked like HQ Brain. So I in error subscribed to the wrong service. The luminosity website links to request a refund resulted in "write to us to request" but gave no address. i would recommend based on my experience that you look at a more customer friendly company.

I used to love this app, but since the redesign I honestly can’t stand it. The old logo was so much better, and the illustrations, graphic style, and overall UI felt distinctive and well thought out. Now it looks generic, and on top of that my favourite games aren’t even there anymore.
I genuinely don’t understand why they would change something that worked so well. Thank goodness I still have my old iPad with the previous version installed, so I can keep using it because the new version just isn’t enjoyable, and the games feel boring now.

I've been playing Lumosity for many years and they have had the race car game, which is my favorite down for five months.

Das Spiel Schach ist Aufgrund der generierten Figur Oscar und des zynischen Bemerkungen zu eine Zumutung für Menschen mit freundlichen Umgangsformen geworden. Man verliert nach kurzer Zeit die Freude am Spiel. Sehr Bedauerlich!

I would give it a zero star if I could. I have been using Luminosity for about 15 years now and have always been so happy with it. Recently for some reason it upgraded which I had been told was something you don't want to do but I couldn't stop it. The new version is awful and I am going to end my subscription. I know I am not alone in this but I can't understand why they would take something that worked so well and make it so awful. They do not deserve my custom.

I subscribed to the subscription version of lumosity. There is a game that I dislike (Pirate passage)_and so I just play it to sabotage and get it over with. For a while I've distrusted the scoring but when I was given a top score after sabotaging every game to get it over with and making no effort whatsoever and failing every time it gave me a new top score. I no longer trust lumosity and won't be renewing subscription.

When I first started using this app, it was like a miracle — I immediately wanted to subscribe. In general, the app is nice, I like it to keep my thinking sharp. Yet, with time, it became more boring. Besides, it would be great to be able to tag some games as least favorite and never have them suggested — I hate getting them in the daily training.

2 month abo i paid for the year now they asking for more money and can not play all the games

I've been 'playing' Lumocity for a year now, and have been impressed with how it has improved my maths, memory, speed at doing tasks - yes, some of thjs is down to getting used to the games, but even taking that into account, I'm really pleased with improvements.
Maths has been especially noticeable!
I recommend this to anyone wanting to improve their brain!

A month ago I wrote a scathing review of Lumosity for their lack of response over my issues about signing up for Premium but not being able to access it. However, I have now to say I take it all back, as after a bit more time I did hear from one of their operatives, Sarthak Khare, who has been really helpful and followed through with several emails to help me. He sorted the problem and I am now able to access all the content I wanted. I couldn't have had better service, in the end, and am now enjoying the app. Thank you.

When you turn off auto renew, you get a mail that your subscription is ending. And then 15 minutes later they have turned it back on and charged your card.

Extremely disappointing experience. I paid for a one-month subscription but never received access at the email I used to sign up. I contacted customer support and, after providing all requested information, received no follow-up for four days. The lack of timely assistance shows they do not prioritize resolving customer issues. I feel I wasted $12 on a service that failed to deliver what was promised.

I've been contacting Luminosity for weeks regarding my inability to play: Vocabulary Proficiency. There is never a response when clicking on to an answer. Nothing. Entire game: Not responding - Also never receive a response from Luminosity - ZERO CUSTOMER SERIVCE. EXPERIENCEING THIS FROM AUIGUST 18 - AUGUST 31, 2025. -

If I could rate it a negative star review, I would. The games are a joke. I ended up with mild cognitive impairment following a hit and run accident with 18-wheeler. I was told to do brain training like Lumosity.com. The games are not brain training at all. Then they automatically renewed my account twice because I changed email addresses. They refuse to refund the double charge.

Lumosity’s site lauds their newer games, but I couldn’t locate any of them on their website. I sent an email asking how to access them and again received links, but they don’t work for me. This is pretty crappy—I’m paying for content I can’t access and plan to cancel my membership.