Luxcellent Reviews 16

AFFORDABLE PRICES ON GREAT AUTHENTIC LUX ITEMS! ALWAYS SUPER FAST SHIPPING. ITEMS ARE PACKAGED WITH CARE. CUSTOMER SERVICE IS AMAZING! HIGHLY RECOMMENDED🌟🌟🌟🌟🌟

I didn't want to have to take all the time to write this, but here we go.

I bought a Birkin from Luxcellent on an app called Whatnot that the owner said he "guaranteed" could be fixed by Hermes. He 100% guaranteed it and said this over and over again during the auction. I sent the bag to Hermes the week I got it and because of their long turn around times, I am only just getting the news now that the bag is not repairable. I wrote the app about my issue and they said they could not help because my issue is outside of the return window. I wrote Luxcellent and they said they can consign the bag for me, which obviously is not a guarantee that I will receive my money back. It feels like the owner made promises that were not true, knew the turn around time would be very lengthy and therefore he would not be responsible by the app's rules, and therefore, could get away with driving the price as high as possible by making false claims without having to take responsibility later. Offering to consign my bag is not a gaurantee of my money back. I would not have bid as high as I did if I had known that Hermes would not service this bag, and so the owner should've figured that out for himself before guaranteeing it could 100% be fixed by Hermes.

From my first purchase with luxcellent, I was delighted with the host on their live shows. Each one of them presents extremely professional knowledgeable, and above caring towards their audience. I have been purchasing pre-loved luxury items for sometime. I am truly glad I have found luxcellent, because this company meets all of my expectations as a customer. Luxcellent has excellent prices, delivers prompt customer service support, attempts to meet the customers request, and above all always strives to take care of each individual separately. For this an many other reasons I will am satisfied returning customer.

I LOVE MY LOUIS VUITTON ARTSY HANDBAG
AND
I LOVE MY BALENCIAGA

I have made 4 purchases from Luxcellent so far and I’ve been thrilled with every single purchase! I’m a vintage bag collector and KNOW what I’m looking at. They have all different ages of bags from 1982 to current year and special edition bags. I’m a customer for life!

Louis Vuitton 'keep all carry bag' with strap 60 cm BANDOULIERE.NEVER RECEIVED OR REIMBURSED
Item ordered : Louis Vuitton 'keep all carry bag' with strap 60 cm BANDOULIERE. I ordered and paid for this item for euro 1420,06 on the 3rd of May 2022.
The bag HAS NEVER BEEN DELIVERED NOR HAVE I BEEN REFUNDED OR HAS IT BEEN REPLACED.
order N 2464153651
payment method : visa
shipped from luxcellent Elmhurst, NY
tracking n USPS EP8629995560US
Order placed via Etsy Website

This scam company has taken my money and refused any reimbursement. They have told me they would locate it or refund me but never did so.
Now my case is closed with USPS as too much time has passed and this SCAM company refuses to reply to my messages or help requests.
I WARN ALL CUSTOMERS OR POTENTIAL CUSTOMERS TO STAY AWAY FROM LUXCELLENT.

The answer to your question : I have documented proof of communication since May 2022 between Luxcellent and Etsy via the Etsy website.
I have been patient trusting Luxcellent would do the correct thing but they have not. I will send all screen shots of all communications since May 2022 if needed. All my attempts to kindly resolve this situation have not been successful.
I only wish for others in future to not go through this bad experience.
The money is not the issue to me at all, it is the Principle that counts !

I absolutely have no idea about the bad reviews left! I was happy with my purchase. I won my beautiful Chanel scarf from them and it was authentic. 5-star for sure LOL

This shop is a scam. I bought 2 items though them on the shopshops app and I wont on an auction and right after the show they cancel my purchase. They only do it to show people that they are busy but infact they cancel and try to sell for more!

Not happy at all upset…I bought a LV bag and I was so happy it was very cold when I received it and when I finally got to use it I put all my stuff in the bag later that day I took my mask out of the bag to use said omg what is that smell… then I smelled inside the bag and now I noticed there’s a strong meldew odor inside the bag very strong my husband got me this bag for Valentine’s Day I’m so hurt because I know he was so happy to get me this bag it was a lot of money for him to get for me and I was very very grateful for it but now I don’t know what to do because it smells really bad I don’t understand how this bag was checked off as a good bag

I bought an authentic Louis Vuitton bag here. It was definitely authentic (authentication done by Louis Vuitton when repaired eventually and another company when first purchased). The shipping was fast and the communication was good. The seller is easy to work with

Great communication. Fast Shipping. Friendly and professional

My experience with Luxcellent was great. My item was shipped fast and was in beautiful condition. I would buy from them again.

Incredibly easy transaction. Bag I bought was better than I expected, very pleased . I ordered on a weekend so it seemed like it took some time to get here in reality it was shipped in 2 business days and received in 4 business days.

Item came just as described and prompt shipping. Highly recommend

Great customer service and best priced merchandise!

From purchase to delivery, everything was amazing. They have a facebook messenger feature that I‘ve never seen before but works great. Great, fast communication and very polite.

I can only recommend purchasing from them. I got a rare bag for an incredibly great price.