Ive had an ongoing problem with an error code. Ive had a few differently technicians around but still getting the problem. Then Matt arrived and said he would fix the problem. His confidence and knowl... Toon meer
Bedrijf heeft geantwoord
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We had air source pump,solar panels and radiators fitted by the macbrook team. The 2 guys Sam and Tom did a first class job , they were polite, considerate, and professional. Everywhere was left cl... Toon meer
Bedrijf heeft geantwoord
Initial conversations were great and the work that was carried out could not be faulted at all. Through the ECO4 scheme we had solar panels, heat pump, radiators and new pipe work fitted. This was a... Toon meer
Bedrijf heeft geantwoord
I would particularly like to give a shout out to Phil Davies, the engineer who did the installation, absolutely wonderful, worked very hard and left everything spick and span, I didn’t even have to... Toon meer
Bedrijfsgegevens
- Gasingenieur
- ook in
- Aannemer voor isolatie
- Boiler leverancier
- Loodgieter
- Verwarmingsinstallateur
- Zonne-energiebedrijf
Geschreven door het bedrijf
Macbrook Gas Ltd is a UK-based heating and insulation contractor, delivering domestic energy-efficiency improvements across both traditional and low-carbon technologies. We work on private and funded projects, supporting homeowners to improve comfort, safety, and overall energy performance. All applicable insulation and retrofit works are delivered in line with PAS 2035, with appropriate assessment, design, and quality assurance processes in place. Our heating and gas works are carried out by Gas Safe registered engineers, and where renewable heating systems such as air source heat pumps & Solar PV are installed, these are completed and commissioned in accordance with MCS standards. Our engineers and technical teams are trained to diagnose and resolve issues efficiently, whether through site attendance or remote support where systems allow. While not all matters require a return visit, every concern is assessed and responded to appropriately. Customer feedback is actively monitored by management and plays a key role in driving continuous improvement across our business. We use reviews to identify lessons learned, refine our processes, and raise service standards. Macbrook Gas Ltd remains committed to delivering safe, compliant heating and insulation installations and to continually improving the service we provide to our customers.
Contactgegevens
Verenigd Koninkrijk
- www.macbrookgas.co.uk
Houd rekening met het volgende
3,9
Goed
260 reviews
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Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The staff at Macbrook Gas are very…
The staff at Macbrook Gas are very professional and efficient.
They organised storage heating and solar panels.
The contractors they use are second to none.
We had full confidence in the full process from start to finish.
15 juli 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with Macbrook Gas. It's great to know our team and trusted contractors made the process smooth and professional for you—from organising your storage heating and solar panels to completing the work efficiently. Your confidence in us means a lot, and we truly appreciate your support.
We had Solor Panels and Heat source…
We had Solor Panels and Heat source pump installed by this company. This involved a lot of work especially as radiators and boiler had to be removed.
From start to finish everything ran smoothly. Would like to thank everyone involved especially Josh and Sam as they were here all week.
At all times they were brilliant even when the heat was unbearable especially when working in the loft. They made sure that everything was clean and tidy before they left.
So special thanks to them, they are a credit to your company .
7 juli 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you for your wonderful review. We’re so pleased everything ran smoothly during your solar panel and heat pump installation, especially with the additional work of removing radiators and the boiler. We’ll be sure to pass your special thanks on to Josh and Sam — we agree they’re a real credit to the team. It’s great to hear they kept everything clean, tidy, and professional, even in the challenging heat. We hope you enjoy the benefits of your new system for years to come.
Harry & Neil did a great job working…
Harry & Neil did a great job working tirelessly to get the job done although we were expecting them the day before.
Neat and tidy pipework, all mess cleared up, came back the next morning to check for leaks.
Pre-installation questions need tightening up though - challenging to speak to the right person to say the least. I don't appreciate being ignored when I was trying to help the installation go smoothly.
24 juli 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you for taking the time to share your feedback. We're glad to hear that Harry and Neil did a great job and ensured everything was tidy and in order. It's also great to know they returned the next morning to check for leaks, demonstrating their commitment to quality service.
We sincerely apologise for the communication issues you experienced during the pre-installation process. Your insights are invaluable to us and we are actively working to improve our communication to ensure that our customers can easily reach the right person. We appreciate your patience and understanding as we strive to enhance our service.
Thank you again for your feedback, and we hope to serve you better in the future!
Our boiler replacement
My wife and I were really pleased with the way Harry and Neal carried on the work to replace our old boiler.They explained to us exactly the work they were doing and were pleasant and professional throughout. Also as we are both in our 80's it was to nice to have no disruption at all to our lives.Many thanks to all at Macbrook
22 juli 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We're delighted to hear that Harry and Neal made your boiler replacement experience smooth and stress-free. It’s always our aim to provide a professional and respectful service, especially for customers like yourselves.
We’ll be sure to pass on your thanks to the team – they’ll be really pleased to know they made a positive difference.
Brilliant installation was excellent…
Brilliant installation was excellent clean meat and tidy
Excellent fitters polite and in time
All heaters fitted with expertise
17 juli 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you for your lovely review! We're so pleased to hear that you were happy with the installation and that our team delivered a clean, tidy, and professional service. It’s great to know the heaters were fitted to your satisfaction and that the fitters made a good impression.
Your feedback means a lot to us – thanks again for choosing Macbrook!
Terrific effort from Macbrook Gas and team.
Great work from the Macbrook team. Just a matter of a few weeks from initial enquiry to total heating refit with solar. Extraordinary effort from Kane, Daniel, Ben, Ethan and Liam plus Danny (sparks) to strip and refit in three days despite being hampered by a late delivery of all the kit. Scaffolding and solar, (Lewis and the boys), like clockwork and finally with Joss(sparks) connecting up the day after. Also an unexpected call in person from Kim during the week from the office just to make sure that we were happy with the progress of the job. That's service! Couple of snags post job but just a phone call into the office and a visit next day from an engineer to iron out a couple of drips etc. Thanks Wayne.
Can't fault this company and would have no hesitation in recommending MacBrook gas.
11 juli 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thanks so much for the fantastic review!
We’re really pleased to hear you were happy with the whole process – from your first enquiry right through to the final connections. It’s great to know the team got everything done efficiently despite the delivery delays, and that everything ran smoothly on site.
We’re especially glad Kim’s visit gave you that extra bit of confidence – it’s important to us that our customers feel supported throughout the job. And we appreciate your patience with the couple of post-job snags – happy we could get those sorted quickly.
Thanks again for the recommendation – it really means a lot to all of us.
All the best,
The MacBrook Gas Team
First class job
We had air source pump,solar panels and radiators fitted by the macbrook team.
The 2 guys Sam and Tom did a first class job , they were polite, considerate, and professional.
Everywhere was left clean and tidy when the job was completed .We would happily recommend Macbrook.
Even our staffie gus approved .
7 juli 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your kind words and for taking the time to leave us a review! We're delighted to hear that you're happy with your new air source heat pump, solar panels, and radiators. Sam and Tom will be thrilled to know you appreciated their work — we'll be sure to pass on your lovely feedback.
It's especially great to hear that everything was left clean and tidy, and that even Gus gave us the seal of approval! 🐾
Thanks again for recommending Macbrook — it really means a lot to us.
After having so many strange phone…
After having so many strange phone calls asking about the house and solar panels and heating. I actually accepted a call from MacBook gas for somebody to come and do a survey, very surprised when he turned up did a survey. I thought that would be the last we would hear of it, but no phone call saying we passed all the tests on the government scheme and if we wanted they would come and fit the heaters. We decided when the survey was being done not to have the solar panels. Fortunately, the estimator in the office have estimated those into the cost plus another Heater. The day of the fitting came the solar panels a day earlier they came at seven in the morning. The scaffolding went straight up. The solar panels were straight up and they were gone just after lunch absolutely brilliant, working clean, tidy friendly. The heaters were fitted the next day, any phone calls to their office were always helpful and friendly. This may seem a long review, but when I say we are very very happy and trust this company and it’s been a delight to say to all the other Pho people we’ve already done it. We now have a smart meter and supplying energy back to the grid we’re hoping it all pays off better for us
8 mei 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear that your experience with MacBook Gas was such a positive one—from the initial survey right through to the fitting of your heaters and solar panels.
It’s great to know that our team was able to earn your trust, especially after all the uncertainty you experienced with other calls. We’re also pleased everything ran smoothly on installation days and that our office staff were helpful throughout. Your satisfaction and peace of mind mean everything to us.
Hearing that you’re now generating your own energy and feeding back to the grid is fantastic—what a brilliant step toward energy efficiency! We truly appreciate your kind words and your support in recommending us to others.
Thanks again for choosing us!
Great experience
Want to say how great my experience was with MacBook Ltd . The girls on the phone a brilliant always helpful and have returned calls promptly, keeping me informed. Had a guy called Matt come and straight away he knew what my problems were with my boiler , ended up with 3 different things wrong and he picked up straight away . Very helpful explaining to me what was wrong . Curious and good sense of humour. Definitely recommend him from this company. Thank you so much for your help which thought was a 5 minute job and ended up 3 hours or more . Brilliant service
1 juli 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Hi Tracey,
Thank you so much for your lovely review! We're delighted to hear that you had such a positive experience with us. Our team on the phones will be so pleased to know their efforts to keep you informed and supported were appreciated.
A big shout-out to Matt – we're thrilled he was able to quickly diagnose the issues and take the time to explain everything clearly. We’re lucky to have him on the team, and we’ll be sure to pass along your kind words.
It means a lot to know you’d recommend us. Thank you again for your patience and for recognising the effort involved – we’re always here to help!
Warm regards,
The Macbrook Gas Team
Excellent customer service.
Professional and excellent customer service all round. The installation was seamless and without incident, clearing up and disposal of cardboard et cetera. Special thanks to Megan Brandish who played a key role ensuring everything went smoothly. Highly recommended.
20 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We’re thrilled to hear you were pleased with the service and that the installation went smoothly. We take great pride in providing a seamless experience from start to finish, including the clean-up, so it’s great to see that reflected in your feedback.
A special thank you from all of us to Megan Brandish – we’ll be sure to pass on your praise. Your recommendation means a lot to us!
Warm regards,
The Macbrook Gas Team
I am extremely impressed by the whole team.
I am extremely impressed by the Macbrook team and their sub-contractors. George has been fantastic at arranging appointments and checking in. Every member of the team who visited my home were kind, polite and professional. There was a lot of work to be undertaken, however it was carried out with care and professionalism with little to no disruption to myself. Each step was explained to me in detail. I can’t thank you all enough.
13 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that everything went smoothly and that you were impressed with the service provided.
A special thanks for mentioning George – he and the rest of the team will be so pleased to know their professionalism, communication, and care made such a positive impact. We understand how important it is to minimise disruption, especially during larger projects, so it’s great to hear that was achieved.
We truly appreciate your feedback and are grateful for the opportunity to help. Thank you again!
Warm regards,
The Macbrook Gas Team
Top Class
They were always on time worked hard, explained everything they were doing.
Very polite
The Lady in the office (Megan)was well on the ball, kept us informed on what was happening every day.
Regards
Mr W Newnes
24 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you for your great feedback! We’re so pleased to hear that everything went smoothly and that our team’s hard work, punctuality, and communication stood out to you.
A special thanks for mentioning Megan – she’ll be thrilled to know her efforts to keep you updated each day made a difference. We’re proud of the whole team for delivering the kind of service you can rely on.
We truly appreciate your kind words and support!
Warm regards,
The Macbrook Gas Team
MacBrook did a great job replacing my…
MacBrook did a great job replacing my old boiler. They did a very thorough survey and then came after to do the boiler switch. They worked hard and tested everything well, giving me the information i needed. They also cleaned up after themselves. They will also refer me to an electrician to replace switches etc which they left for them to do. I will get the old boiler removed in a few days. The office did a follow up call to check that everything went well and will remind the electrician. I would definitiely recommend MacBrook.
19 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for taking the time to leave this thoughtful review. We’re really pleased to hear you were happy with the boiler replacement and the care taken throughout the process—from the initial survey to the final checks.
It’s great to know our team kept you informed, left everything tidy, and ensured the handover to the electrician was clear. We’re also glad our office follow-up gave you added reassurance.
Your recommendation means a lot to us—thank you again!
Warm regards,
The Macbrook Gas Team
What an awesome transformation within a…
What an awesome transformation within a week plumbing electrical work scaffolding roofers no mess no fuss just a toastie old house plumbers took control from start to finish and oversee the completion and very very tidy *****
16 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your fantastic review! We’re delighted to hear how smoothly everything went and that the transformation made such a difference to your home.
It’s great to know the whole team—from the plumbers to the roofers and electricians—worked together seamlessly, with no mess or fuss. We take real pride in managing the job from start to finish, and we're so glad that showed.
Thanks again for your kind words and those five stars—it means a lot to us!
Warm regards,
The Macbrook Gas Team
We had solar panels and new electric…
We had solar panels and new electric radiators installed via the EC04 government grant, and once the initial checks and surveys were completed it was all installed within a week.
All the people who came to our house were very polite and they did a great job.
We’re just waiting for the forms to come through so we can register with our electricity supplier to benefit from selling back our excess energy, hopefully that will be soon.
Several of our neighbours have asked us about Macbrook and we were more than happy to pass on their details.
13 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your kind review! We're really pleased to hear that your solar panels and electric radiators were installed quickly and efficiently under the ECO4 scheme. It's great to know our team made a positive impression and delivered a job well done.
We understand how important it is to get everything completed smoothly, and we’re glad you’re nearly at the final stage with your energy registration. Hopefully those forms come through very soon!
It means a lot that you've already recommended us to your neighbours—thank you for your support!
Warm regards,
The Macbrook Gas Team
Today was the final visit from this…company
Today was the final visit from this first class company and all its employees.Henry and Mick had the daunting task of being in our loft on a boiling hot day plus having to collect the rolls of insulation from outside and up the stairs. Polite considerate and tidying as they go, I wish all companies had this type of employee.
18 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you for your wonderful feedback! We're so pleased to hear that your experience with us has been such a positive one from start to finish.
A special thank you for mentioning Henry and Mick — working in the loft on a hot day is no easy task, and we’re proud of their dedication, professionalism, and considerate approach. We’ll be sure to pass along your kind words to them.
It means a lot to know you’d speak so highly of our team. Thanks again for choosing Macbrook!
Warm regards,
The Macbrook Gas Team
Complete Install.
Good Afternoon All,
Last week I had an amazing team completing a major overhaul of my property,
Central heating, loft insulation, extractors, the lot. I can safely say that all of the team of guys who visited my house were very professional and absolutely amazing. They arrived each day on time and carried on throughout the week in extremely hot temperatures to complete the install on time. I would have no hesitation in referring them to other individuals. The install was completed Friday 13th and the Ana, Megan and her team contacted me on Monday 16th to enquire the outcome of the install.
Amazing job all round Team.
13 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that the installation went so smoothly and that you were happy with every aspect of the work carried out—from central heating and loft insulation to the finishing touches.
A big thank you for recognising the hard work of our engineers, especially given the challenging temperatures, and for highlighting the professionalism of the whole team. Ana, Megan, and the rest of the office staff will be so pleased to know their follow-up and support made a difference.
Your kind words and willingness to recommend us mean a great deal. Thanks again for choosing Macbrook!
Warm regards,
The Macbrook Gas Team
Brilliant service
Macbrook updated our old heaters, the 2 electricians arrived early in the morning, they were very pleasant and worked hard all day. They cleared up as they worked and did an excellent job. We were pleased to see a representative of Macbrook during the day to see how the work was going. Megan phoned a day later to check everything was OK! A caring and professional service - I would definitely recommend them.
,
13 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Thank you so much for your kind review! We're really pleased to hear you were happy with the upgrade and the service provided throughout the process.
It’s great to know the electricians made a positive impression with their hard work and tidiness, and that our representative’s visit gave you extra confidence on the day. We’re especially glad Megan’s follow-up call helped wrap everything up smoothly.
Your recommendation means a lot to us—thank you for choosing Macbrook!
Warm regards,
The Macbrook Gas Team
Heating system replacement
Company came in to replace complete system
Work carried out with late finish
System has never worked properly and has an almost constant cut out fault displayed with a code
Company are slow to fix the issue with loads of promises but little actual remedy work
System is still faulty after a year
Lots of issue including damage to property all left unresolved
16 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
Hi Philip thank you for leaving this review I can’t find your details on file can you please send over asap? I will personally call you to resolve this as this is most definitely not our standard of work we produce.
What a great job
I had 2 plumbers here for 5 days and they did an absolutely amazing job. Their attention to detail was outstanding and they kept me informed about all what was being done. Honestly couldn’t find fault with anything. Congratulations Nick and Tristan you were brilliant.
2 juni 2025
Review zonder uitnodiging
Antwoord van Macbrook Gas LTD
thank you very much for leaving this review I will be sure to pass this on to the team
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