Macro Packaging Reviews 97

Great company, very helpful, easy website and fast delivery!

Great product at great prices, telephone call answered quickly and very helpful, shall use again

I wish I hadn't ordered especially as the most recent review explains exactly the problem I'm now having.

The description of the size on the website is not clear, in fact i would say it is misleading and inaccurate. I now have 250 bags that are too small. I read the reviews before I ordered and was very careful to buy the right size.

I spoke to customer services (I use that description loosely) We realised the issue quite quickly, however, apparently this is my issue and they've been selling bags like this for 25yrs without a problem!! I would like to have exchanged the bags but they refused to pay for the return.

To further exacerbate the issue the representative kept asking me to read out to him what it said on the website.......

When I asked him how to progress this he originally said I needed to raise a return but wouldn't tell me how to do this. Eventually he said just send it to our address - having read other reviews I wasn't willing to send something ad-hoc as my guess is the parcel will not be received by them.

I have raised a issue with PayPal. I deliberately used paypal so i would have some security and I'm glad i did

Avoid. Customer service doesn't exist, in fact, the customer is an idiot

Poor customer service. Ignored emails. Finally answered phone. Paper bags sent were different size from those ordered. Measurements on website are incorrect but Customer Service person said that there was a different way of measuring bags - no, just not the size described. Offered refund but I'd need to pay for postage.

Exceptional quality boxes from Macro Packaging have transformed our packaging experience; their durability, affordability, and fantastic customer service make them the ultimate choice for all our shipping needs.

My first order with this company. I called first with a few questions, and spoke to a super helpful chap called Chris.
My order was delivered the following day AND all boxes had been wrapped for protection, so no damage to them. I have used other companies in the past and at least half of the pack could not be used.
A very delighted customer. Thank you for such excellent customer service.

Boxes arrived damaged - the response I received was rude and unhelpful. Terrible service and goods.

Extremely well priced, reliable service and express delivery - years of happy custom.

Awful company. Awful customer service. Paid for 2 day delivery. They failed to do this. Wanted a signature for a £2.80 item. Poor business sense. According to Customer service they have lots of problems.
Avoid.

I needed some packaging urgently for a house move. I ordered them in the early hours of Friday morning and it was with me just after lunch on Saturday.

Great range of products, reasonably priced and lightning quick delivery.

Good prices, good quality boxes and always arrives on time. Will continue to use for all my packaging needs. Thank you for the good service A+.

There was a problem with the couriers. It was sorted very satisfactorily, thank you for your help and trustworthiness.

I ordered 100 boxes and they showed as being delivered the next day whilst no one was home to accept them. Macro Packaging eventually confirmed who the courier was and the delivery photo clearly showed that the boxes were doorstepped in full view, with no attempt made to leave them safe. Although this was not Macro Packaging's fault, when the issue was raised to them, the Customer Service was none existent telling me to take it up with the courier. Despite knowing that the courier would only communicate with Macro Packaging, being the sender, they refused to contact them to resolve the problem. After receiving several unhelpful emails from Macro Packaging, I was left out of pocket and without the boxes I ordered. They are happy to take your money but don't care at all about the customer. Don't expect any help from this company when things go wrong.

We ordered "3M Scotch CLEAR 371 packing parcel packaging carton sealing tape 2" (48mm x 66m) - 12 rolls" Order# 229327
The tape is defective as it does not stick, I think the glue is expired. I understand this is not the seller fault, however, I have contacted them to return the item and I have received the worst customer service attention ever, the guy on the phone told me that the tape I ordered is the cheapest from 3M so it is very bad quality and if I think is faulty I should send it back to 3M and not them. According to the law I have 14 days to get my money back, however, this guy was very rude and told me they won't accept the return.

First time ordering packaging and I was a little concerned after reading reviews. However once ordered I was notified straight away via email, as with when packaged and posted out. Outstanding communication and very fast delivery within 2 working days. Thank you, I will definitely be returning.

Spoke to the Customer Care team who were super useful and helped me arrange another delivery despite accidently refusing the wrong package. Excellent boxes and excellent price, I'm already a return customer but I will continue doing business :)

The boxes I ordered were good enough and arrived the next day. The packing tape is another matter. It is VERY thin and doesn’t stick well. I ordered 12 reels of this useless stuff. They won’t refund unless I send the lot back at my own expense then wait to hear whether they agree that it’s not very good! If they disagree, I don’t get a refund, will have lost both the tape AND the money and will have spent even more on postage….Is this good service or rip-off land? No wonder Amazon does so well with this sort of nonsense going on.

We placed an order through the web-site for delivery in Northern Ireland which was accepted, after one week of waiting and hearing nothing, no dispatch e-mail or phone call I e-mailed to ask for an update which was ignored, I then sent a second e-mail several days later which again was ignored so I phoned the company to find out what was happening with our order, they informed us that delivery to Northern Ireland was too expensive and that they would not send the order, it would have been nice if they had actually informed us of this right away so we could order from a different packaging supplier rather than make us wait for over two weeks and us having to chase them for an update, a refund was received but not a nice experience, communication is poor, do not expect a quick responsive service!

I have used macro packaging for a number of years. They have provided a very reliable service with exceptional customer care. I have been in desperate situations where I have needed my packaging the very next day and after a quick phone call to the customer service team, they were able to arrange this at no extra cost. Every single time I have used macro packaging, they have gone above and beyond to provide excellent service. The team there understands the customers’ needs and puts them first. Thank you so much for your excellent service, I will continue to use you in the future.

Highly recommended!!

Five stars ⭐️⭐️⭐️⭐️⭐️

After reading some of the reviews on here I feel like they are talking about a completely different company. Macro Packaging is a fantastic, family run company that are always willing to go the extra mile to help me when I am placing an order.

I have been using Macro Packaging for many years and more recently for my online business. I have often phoned them and asked for advice on which postal boxes to use, the dimensions of different boxes and which tissue paper would be best for my business and I always get comprehensive advice. They truly understand the packaging market.

The customer service I have received is up there with some of the best. They are always willing to listen to my needs and offer solutions in a polite and thoughtful manner. They have even suggested different options of packaging that I hadn’t thought of.

Their dispatch time is very fast and everything I order is wrapped/packaged appropriately.

This is an exceptional company who have helped me with all of my packaging needs, which has been particularly useful when setting up my own online business!

5 stars *****