Didn’t get free delivery as advertised
I love the clothes, but I was charged for delivery when the site had confirmed that the amount I ordered qualified for free delivery. I assume this was because the site couldn’t deal with the May Day discount code and free delivery. But if that was the case it should have been clear that I wouldn’t get free delivery.
Update to Madcap response: At the time of ordering, it said that it was £60 minimum for the free delivery. I have a screenshot stating I was getting free delivery too as proof. Reducing my rating by another star for lying about the free delivery minimum.
Antwoord van Madcap England
Hi
Thanks for your review and for providing your order number.
I see that the total for your order was not above the free delivery threshold (currently £75.00) so your order did not qualify for free delivery.
You used a discount code which took the order value down to below the amount to qualify for free delivery. Before you added the discount code, your order value would have been above the free delivery threshold so the checkout would have said it qualified for free delivery at that point.
You then added the discount code and this meant the order value then below £75.00 and so you were not spending enough for free delivery.
To qualify for free standard delivery, your order must be above £75.00, including any discount which has been applied. However, the discount amount you had on your order was better than the delivery cost so you got the best deal possible.
I hope this clears up any confusion. If you need any more help, please reach out to our customer services. Thanks.
Update: Please get in touch with our customer services on info@madcapengland.com so they can look into this for you. Thanks