Madewell Reviews 83

Website is painfully slow so can't even look at the products.

There is an accident of my order but they strived their best to settle everything for me. I’m willing to buy again due to their responsible arrangement.

The Irony.. it’s like their name is a complete joke. It’s the exact opposite of Made Well. I purchased around 7 t-shirts from this Company in august. Now, 3 months later I’ve only worn and washed the t-shirts 2-3 times each, and every single one of them has holes in it. Multiple small holes. Mostly right it the front. Worst quality I have ever encountered. I don’t know how this business survives.

So bad experience..I have ordered cake stand..still I did not received my order .. call not connecting..I did not get mail response also about my order status...

Did you know that Madewell has a 1 hour policy. They couldn’t even help change the address on my order because it was slightly over 1 hour. So as they have a 1 hour policy I shall have a 1 order policy for life!

I ordered a dress and received a sweater. When I called to report the mistake, they immediately emailed me a return label, which I used to return the sweater to them. I assumed they would send me the dress. Nope. They waited three weeks to issue a refund and never sent the dress. I called again and was told I should have opened a new order. That didn't work either as the size I wanted was no longer available. I assumed they would make their mistake right, but no such luck.

I wanted to thank Madewell 3rd St Promenade store for monogramming my bag and sending it to me right on time. Special thanks to Brenna for assisting me with this request! Great customer service, another reason to love Madewell!

High quality EVERYTHING. Jeans are the best! And purses and jewelry. It all will last you years! Fast shipping too

Love the brand and comfy clothes. I'm always opening their emails and look forward to the sales!

Amazing jeans!! I really recommend them, great brand and great product quality

As usual, my experience with Madewell was nearly flawless! The clothing came quickly and fit perfectly. The only thing that was lacking was an invoice in the package.

Overall, I love Madewell and they’re a pleasure to do business with. The return process is always easy and unlike Everlane the shipping is fast and the clothing is still well made. :)

i love the style of the brand and the quality of their products BUT these clothes are crap11I ordered a dress on 17/12 for the first time. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. Of course, finally, it arrives the quality of the dress is nothing like in the picture at all Their clothing items not all that cute emailed, tweeted, Instagrammed to get support to return the dresses. I was told over and over again - “no as they were final sale then I went online and I found their TELE HELPwhich is Eight 𝒻𝑜𝓊𝓇-𝒻𝒾𝓋𝑒 𝒻ᵢᵥₑ ₜ𝓌ₒ ₒₙₑ ₛₑᵥₑₙ ₜ𝓌ₒ 𝒻ₒᵤᵣ 𝒻ᵢᵥₑ the company care team was awesome I got my green dollar back and. I returned the CHEAP LOOKING DRESS BACK TO THE COMPANY absolutely do not recommend DO NOT PURCHASE FROM THIS COMPANY The clothes will break and worse still when they do you won't be able to wear them Won't buy online again even if it was a fraction of the price because I will not support a brand that can't support their customers when they need it

Fast shipping but terribly cheap cotton dress- very unimpressed !!!!!!!!!!!11I ordered a dress on 17/12 for the first time. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. Of course, finally it arrives the quality of the dress is nothing like in the picture at all Their clothing items not all that cute emailed, tweeted, Instagrammed to get support to return the dresses. I was told over and over again - “no as they were final sale than I went online and I found their TELE HELPwhich is Ɛìցհէ four-five fᵢᵥₑ ₜwₒ ₒₙₑ ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ fᵢᵥₑ the company care team was awesome I got my green dollar back and. I returned the CHEAP LOOKING DRESS BACK TO THE COMPANY absolutely do not recommend DO NOT PURCHASE FROM THIS COMPANY The clothes will break and worse still when they do you won't be able to wear them

Absolutely agree about the return policy and only giving stores cards. I'm having a problem also, since their return service took so long to get the return to them - something that's out of the customer's hands. This was followed by a confusing emails and phone calls that seem to settle things that are then overturned.. Also their orders also can take 2 weeks to arrive. In 60 years of shopping, I've never had an experience like the one with them - not with one other major store.

I am currently disputing a charge. Madewell is stating they didn't receive my return within the 30-day period and that is incorrect as I returned it via USPS (ugh) one week after receiving. They want to issue an e-gift card and I have never had a business not issue a credit for a return. Wow. Won't order from them again.

More than 12 days passed and the order hasn’t shipped yet. No response from customer service...

Madewell inflexibility enforces a strict return policy that is out of step with similar businesses, even during the pandemic. They won't except returns even for store credit after 30 days. I have run into problems with this since I am sometimes away from my residence where I receive mail for a few weeks at a time. I have stopped shopping with Madewell at this point for this reason.

great experience shopping in store. employees are very attentive and worked to get me discounts

I ordered an expensive purse/bag for a Christmas gift and didn't receive it until 15 days later, then the bag still had the locked store sensor flashing inside of it! Customer service was no help in removing the sensor, they asked me to return it, even though there was now no time as it was a Christmas gift. The purse came poorly packaged--no protection at all, just thrown in a cheap plastic shipping bag with no cushioning.

Scam for returns - costs £35 to return items which is not at all clear or published on their website! What a total ripoff!!!