Manageathome Reviews 

I ordered a bathlift to replace an old one. This arrived promptly but I had difficulty assembling it. When I contacted the customer service team, they were extremely helpful and emailed me instructions to resolve the problem within half an hour. Great service.

I ordered a chair for my Dad and the actual chair is great. However after ordering I didn't receive any emails or texts and had no idea about the delivery date. The chair was delivered with no warning whilst I was at work and my Dad was out shopping.

My Dad arrived home to find a huge heavy box with a pallet blocking his path to the front door. I was in meetings so he couldn't get hold of me and he started panicking and trying to see if neighbours could help because he couldn't move the box himself as it was so large and heavy. I've no idea what to do with the pallet.

I emailed about it and company just said "We'll let the supplier know you're unhappy". Wouldn't recommend.

My PIU-90625 perching stool was delivered less than 48hrs after order was put in. The chair seems sturdy and comfortable though I'm not convinced it would take 26st like it claims. I'm only 13st at 6'3 and the seat is fine for me but the thought of it taking double my weight is unconvincing. Also, the seat area itself, again it is fine for me, but a large person's rear end would be unlikely to fit. It is a great perching stool and will help massively when I'm in the kitchen but if you're obese, you should probably purchase the bariatric option. 😊

One thing which I think would have made this better would be a bar across the front of the bottom to rest your feet on.

Brilliant service from Stacy. I needed an answer urgent mattress overlay and Stacy was fantastic, she took the time to go through products with me over the phone and then even arranged same day delivery. Absolutely Brilliant, a real credit to the company!

Thanks
Belinda

I ordered a branded chair online via Manage at Home, as it was the cheapest I could find of that brand. I was worried by some reviews here, so the next working day I asked for a likely delivery date and was told 5 working days. It came 2 days earlier than I expected. The product is exactly what we want, and the Live Chat service was excellent.

Ordered a rollator for £95.83 and 24 hours later they said that the item I ordered was no longer available but could have one in a different colour for £140.83. Don't know why a change in colour could cost an extra £45.

Really disappointing customer service.
Purchased a set of crutches in the sale on their website. A different set arrived which they initially told me they we’re going to exchanged but this was then refused. I was told I’d have to pay more money to have the crutches I had purchased, over double the amount in fact.
They claimed they had been incorrectly listed in the sale and I would have to pay the difference to get an exchange or I could return for a refund.
This was a mistake on their part, the crutches were in stock and were still listed on the website with the same details etc.
The website terms and conditions even state: Our acceptance of and the completion of the contract between you and us will take place on the dispatch to you of each product in your order. A dispatch confirmation/completed invoice email will be sent to you at this point.
Really poor customer service. Sadly I wasn’t able to take this further at the time due to my health but now seeing the other reviews wish I had been able too.

My Mum ordered a pair of walking sticks from this retailer, when the sticks were delivered there were incredibly badly scratched, the furrels had black marks on them, they quite frankly looked used. Furthermore the quality... What quality, this were the cheapest, crappiest pair of walking sticks you could imagine. My Mum used them once to walk from the living room to the bathroom on carpeted floor's and the handles were bending. My Mum made a complaint via email and sent the sticks back the following day.

A few day's later she received a phone call from a lady working for this disgraceful and disgusting retailer, the lady claimed that the sticks were in an unsaleable condition, they were used.

Exactly my thought's when we received the sticks in the post.

My Mum pointed out to the lady that this was the condition they were in when we received them to which the lady on the phone got really nasty and started calling my Mum a liar.

My Mum's sick, she's disabled she doesn't need to be spoken to like this, my Mum was almost reduced to tears by the nasty bullying and name calling of your disgusting employee.

Seeing my Mum in so much distress I took the phone and started to deal with this lady myself. I pointed out that they got the sticks back in exactly the same condition that we received them, in fact we took more effort to get the sticks back to them in good condition then what they took when they shipped them out. The sticks were delivered with two grey plastic bags wrapped around them, no padding or protection whatsoever.

I then pointed out that my Mum's housebound, she uses the sticks to get from the living room to the bathroom and back again, on carpeted floors.

The response was, well I don't believe you. Once again insulting and calling your customer's liar's.

Despite the best efforts of this nasty little bully, I kept calm which was not easy considering the state that my Mum had been left in. I pointed out that if this is how they want to proceed with this then that's fine. I'll request a letter of deadlock from themselves, they then have 14 days to respond, if they don't then I'll proceed with a case against them through the ombudsman service's.

This nasty little bully then tried to claim that the walking sticks weren't for my Mum, they were for me, that's why they look like they've been used.

I've never heard anything so utterly pathetic in all my life. I'm not disabled and I don't need walking sticks.

I once again pointed out that I was not gonna be bullied or called a liar and reiterated the letter of deadlock. To which the nasty little bully replied with on this occasion we'll issue a refund but we don't believe you.

I replied with, no you'll issue the refund because if you don't then we'll request deadlock and proceed with a case through the ombudsman services against you.

The phone call ended with we'll issue a refund.

Will that refund actually be issued, I wouldn't hold my breath!

I don't think I've ever had such an encounter with such a vulgar narcissistic bully who's supposedly representing a legitimate business.

Furthermore according to their own employee they're selling used goods but passing them off as new, and then calling their customer's liar's when they try to return the item's, trying to defraud their customer's by claiming they won't issue a refund because the item's that have been returned are used.

You only have to look at the sheer number of negative reviews here to get a good understanding of what a thoroughly nasty, questionable retailer this is.

There are far better retailer's out there selling quality equipment for disabled people but this company certainly isn't one of them!!!

What they sell is cheap rubbish and the attempt to defraud their customers isn't just disturbing but downright illegal, and that's before you get to the whole bait and switch issue which is highly illegal under UK retail law.

Remember this retailer confirmed themselves these sticks are used and not new but they're selling them as new. This is a bait and switch. Somebody really needs to look into the unethical practices of this retailer!

Update,
Refund was issued as confirmed by PayPal

After buying a shower seat that was too big I got ok to return it
It cost £15 to send back with parcelforce next day delivery.A week later still no refund !
Emailed they asked for proof of delivery I sent receipt post office gave me, not proof of delivery only postage.went into postoffice who were very helpful and got tracking number confirming it had been delivered and sent tracking number to Manageathome
Now they want photo or signature as they can’t locate it.
It’s as if they don’t want to send refund and making it as hard as possible for me.
Wish I had read reviews before buying as there are quite a few bad reviews
Shocking company to deal with
A lot of hassle for a return
Will never use again or recommend in fact I would recommend you tried somewhere else
Have now contacted Parcelforce to see if they can help
Still no refund to date will update with more news when I hear anything

Poor Customer Service…

I purchased from Manage at Home a Mangar a perchasing stool for myself being disabled,the stool stated it was for person up to 26 stone in weight ,also that they delivery between 3 to 7 days this was a joke.
What i got today 22/09 22 was a stool not fit for person only for child and not 26 stone in weight this was rushed out to me after make 5th complaint to them which they only responed to because I informed them i would be taking legal action against the company and compensation.
So the rush out this unfit stool marked on invoice dat sent to me on 19/09/22,when I phone them over this matter that its not fit for purpose and that you wanted to charge myself after waiting 5 weeks for this a fee to take this back of £ 25 pound I lost my temper i told them i would be taking legal action i was told wait for phone call 1 hour later they phone to say they would not charge for taking this back,but they said nothing at all about returning my money or compensation.
I have already reported this matter to trading standards ,as this company is TOTAL SCAM

I purchased from Manage at Home a Mangar Bathing Cushion lift for my wife who is arthritic. Regrettably, she found the cushion most unstable, rocking from side to side as it deflated into the bath, and she slid off it twice on inflating it as it inflates from the back and tips the occupant forward. I reported this to Manage at Home as a design fault who quoted the manufacturer's get out clause and, incredibly, said that they could not issue a refund as it had been used! Not the kind of customer service that would encourage you to purchase anything from Manage at Home, especially as, had I purchased the cushion through Amazon, I suspect they would not have quibbled about a refund.

As someone registered disabled I have been buying online for many years. I wanted to purchase a NRS Healthcare Overchair Table and carried out my usual thorough online research. I found Manageathome to be offering far and away the best online price so placed my order with them, paying by PayPal which gives me the added benefit of 4 months interest free. The ordering process was a doddle, their communication and email updates were comprehensive and free delivery by DPD was spot on and quick. I have no hesitation in giving a hearty recommendation to Manageathome and would be happy to buy from them again.

Terrible!!! I ordered a commode for my elderly mother who has dementia! Was told it would be 3-4 weeks for delivery,it has now been nearly 5 weeks and I still haven’t received it! And when I contact them all they say is they’ll chase it up with the supplier and then I don’t hear anything! DISGRACEFUL!!!

Fast delivery and good customer service. I ordered a chair on Sunday night, made the payment on Monday and the chair was delivered on Wednesday. Stacey and the person responding on the chat (Georgina?) were very helpful and efficient.

I went on live chat to ask about a product for my elderly father who has dementia, the person helping me just said 'hello', then when I asked a question about a product, they ignored me completely and disappeared!

A good example of the kind of customer service you'll receive when you need help with something for your loved ones!

Was a bit concerned at not many reviews. Needn't have been. Super price's. Easy to use website, free fast delivery on some items. Will definitely be using again.

We recently had to make amends to my grandad's house as he had a nasty fall and is not as mobile as he once was. Had no idea really on what we needed but after much research we were led to this site that has stuff you might need for all around the house.

They regularly appeared in Google searches for many products and their prices were competitive - free delivery was a bonus too as some items can be great cumbersome.