Mango Bikes Reviews 

I placed an order at the end of June for Single Speed Level 2, my confirmation email let me know that Mango would follow up in a few days to give an estimated ship date. Nothing came.

I waited two weeks before chasing up, first via their chatbot, then Instagram DM, then I left a voicemail. None of these were responded to.

At this point I decided to check Trustpilot, something I should've done before making my purchase, if I had done this I would've saved myself a lot of time and energy (and potentially money).
If you're reading these reviews, a common theme you can pluck from them is that this company doesn't know what communication or customer service means.

I did eventually get a response from Mango after I emailed them, the colour wheelset I had requested (black) wasn't available and I was offered a discount on a 3rd party upgrade. I agreed but then communication dropped off again, until I followed up almost a week later requesting to cancel.

Apparently they were waiting for my replacement wheels to arrive before requesting payment, but how was I to know this after they didn't reply to my email.

I requested a refund but this was not forthcoming so I've had to dispute the order with my bank.

A few days ago I received an email from an Insolvency Practitioner about the liquidation of Norfee Bikes T/A Mango Bikes. So it seems that the show is probably over for Mango and I might not get back the £600 I paid for the bike I never received.

There are lessons Mango could learn, but it doesn't look like they'll be in a position to apply them anyway. I've learnt to read the consumer reviews before making a purchase and to use my credit card next time, as Section 75 is a bit more forgiving.

If I could give it 0 stars I would.

Terrible communication. I tried to cancel my order MULTIPLE times but received only a handful of responses. All of which assured me it would be cancelled however they have now gone ahead and shipped the bike that I did not want. I am now being charged for this.

Do not order a Mango bike.

Unfortunately my experience of this company is as poor as it can be and it is disappointing to see that there are many other customers who have had the same unhappy experience as I have. In short, I ordered a saddle which arrived reasonably promptly but I had to return it as it didn't match my bike and, having read the returns policy, returned the saddle to Mango at my own expense. The saddle was delivered to them about a week later in mid-July 2023. This was after initiating a return on their website which did not generate a return label or even allow me to select a refund as an option (which is allowed according to their returns policy). I tried many ways, repeatedly, to contact them - via email, phoning and leaving messages, and using their chat tool - none of which have initiated a response from them. From reading others' reviews, I can see that my experience is mirrored in the experiences of other buyers. They seem to operate on the basis that if they ignore you for long enough, you will go away (never to return in my case). Buy from them if you like, but if there is a problem, you won't be getting your money back. I am disgusted by their dishonesty and lack of ethics.

they lure you in with a very fancy looking website that makes them seem competent but in reality they are everything but that
I ordered my bike 5 weeks ago in july....
according to their website shipping will take place between 3 to 5 days after ordering that is basically a lie since I have'nt even got an update on my order a week later, here I am trying to get somebody to answer my mails looking dumb.. how hard is it to let a customer know whats up with their 700$ purchase? stating such big lies on their website and adding poor to non existent communication makes me think about taking legal actions since other reviews report a similar experience

Remarkably similar experience to those below - great website, great choice and all looks very classy, but when you try to cancel the order....
No responses to webform or email, no answer on phone - webchat you do get a response, but so far I have had that 'refund will be in next 48 hours', 'refund will be in the next 24 hours' and 'refund will be this week'. You have to wonder if the company have bitten off more than they can chew - but hanging on to peoples cash is out of order.

UPDATE 3rd August: Norfee bikes which is associated with Mango Bikes, and registered at same address with Companies House has a compulsory strike off notice on Companies House website dated 1st August - to be struck off and dissolved in 2 months time. Siggghhhhh...hence the delaying and ghosting

Shoddy company. Avoid at all costs. 4 weeks no bike. To be informed they dont have the wheels i wanted and tried to offer me subpar products. Customer service is horrific

Ordered a bike on 27th May. It’s now 3rd July and still no bike.

Basically missed the entire summer and the purpose of buying the bike.

Update. I finally got through to them on Tuesday 12th July and spoke to a guy who appeared to be very helpful and agreed it had been a while. He said he would speak to his colleagues in the morning and ring me back. Over a week later I have heard nothing.

Today, 19th July, almost two months after the purchase, I have filed a paypal case for a refund so I can buy one in store elsewhere.

I would never buy a bike from this company - all you have to do is look at all the bad reviews of people with similar experiences.

It is clear they are scammers.

Update
It is now August and no bike despite ordering it in May. I have put a claim in with paypal resolution centre.

Bought bike, decided after a week or so to cancel it as I hadn't heard anything from them about delivery and had emailed them to find out when delivery would be and it was just ignored, so requested order to be cancelled on 16th June and again email was ignored. Still no bike, still no communication. Now have today, opened a dispute with PayPal to get my money back. I would advise people not to buy from this company.

Bought a Norfee bar bag from Mango bikes because it was advertised as completely waterproof. It isn't at all waterproof, first sign of rain and the contents all ended up damp. I wouldn't give 1 star for that alone, but I've tried contacting them several times to discuss the issue and have had no response. Terrible customer service, definitely won't buy from them again.

Tilaaminen oli helppoa. Tilauksesta siihen, että pyörä oli kotiovella meni 20 päivää. Polkupyörä on upea. Kiitos!

DO NOT BUY FROM THIS COMPANY. Dreadful customer service. If you order from them and require a refund, don't expect any money back. They won't answer the phone or answer any of the emails I've sent. Royal Mail confirmed the item had been signed for at the address and have proof of signature.

Very happy with the look and feel of my bike, arrived today and after I got home I instantly put together the remaining 10% of the bike and headed off for a spin. First time I've had a road bike and the ride was amazing! Bike is very light and easy to pick pace up on. Upon ordering a few days after I noticed the order acknowledgement I received wasn't the same colour I had chosen, or at least I thought I had chosen. Mango bikes are not the best at answering their E Mails but managed to pick up the phone on both occasions I called. They didn't have the colour I was after in stock, however went out of there way to offer me a free upgrade to me to a chrome level 2 bike. Overall very happy with the experience and I look forward to start riding!

Hideous experience. Avoid at all costs. I can't vouch for the quality of the bike as you will see, but the customer service and overall experience is just ridiculous.

I ordered a bike on 31st January 2023. The site makes some claim that 2-3 weeks is rough estimate of build queue. 10 days (10th Feb) I received notification by e-mail that the estimated despatch with be 16th February.

Today, 21st February, I check the my account and it still said the order was being worked on. I contact, via chatbot, with customer services. Turns out they apparently made some mistakes in the painting process...so a new frame has been queued for painting.

Absolutely zero information about this either on their website or by e-mail. i had to contact them to find out.

The chatbot/operator agreed they hadn't communicated very well and were willing to 'upgrade' wheels (100 GBP value). However it was still not clear what delivery time was. I am 3 weeks in and no sign of the bike.

I decided that i would got to local bike shop and buy a bike so I asked to cancel and get a refund.

Here is the fun. I get informed that I would only get a partial refund as there is a 'restock fee' of 30 GBP. So the company is willing to splash out on upgrades, but charge me 30 GBP for them to not deliver anything? Moreover if I continued with the order, but then send it back immediately there will only be 30 GBP restock fee.....obviously I would have to pay to ship the bike back, however the whole set up is far from customer centric.

I can't recommend this experience nor company to anybody, shocking lack of empathy for the specific situation, just a 'follow the rules and policy' mentality. Of course with a 'oh we're a really small company, trying our hardest'. Absolutely rubbish customer experience.

Update: Just got this from paypal
Total purchase amount
£474,99 GBP
Amount refunded
£430,74 GBP

Silly me for not mentioning I get to fund the paypal fee too. So a nice 44.25 GBP for not receiving a bike! Thank you for not supplying me a bike for ONLY 44.25 GBP.....insult to injury.

Update 2: Chatbot/Person tried to convince me to reinstate the order. The free upgrades and a further discount. I was asked what would be me happy….full refund. Alas this was not on the cards. No regard for what I wanted as a customer just a figurative middle finger to someone not willing to say how great the bikes are and yippee what fun I have riding them. It appears to beyond their abilities to grant the wishes to customers when they themselves have made a mistake.

However I was informed 99% of customers are happy. So 1 in 100 are not. Sounds pretty poor. And according to the stats here almost half give a 1 star. Go figure.

No more response from chatbot/person as obviously I’m not a Believer in the Mango Bikes phenomenon.

I am kicking myself for funding this bunch.

Absolutely garbage, AVOID. I run a bike workshop in London and needed some parts. Totally ignored on all channels - email, phone, web chat. I can't get a refund. Terrible service.

Hi,

Ok. Got my fabulous new pink e bike from this company and could not be happier.

Absolutely delighted with it.

They are custom built and therefore need time to get the parts.

So give yourself time from ordering to delivery.

Definitely worth the wait.

Very unusual colours, style, mix and match.

I opted to collect my new bicycle as I wanted it put together with the experts.
Even though there was free delivery included with the purchase.

I was mainly dealing with Andrew who was just amazing ( a man of his word )

He also threw in a few freebies with my bike which I very much appreciated

So thank you Andrew and team…….

“ If Carlsberg were doing bicycles they would pick you “

Oh ! And about the bicycle…… love love love it !!!!

Just need to peddle a wee bit and off you go 😜

Frame, colour, saddle, lights, wheels, gears, mudguards and battery just terrific.

Now I can’t say I am an expert cyclist but this beauty is exactly what it should be and that’s more than enough for me.

Thank you Andrew and Mango team

Alice

Quick delivery and product as expected. at a competitive price

Had an issue with my bike, emailed customer service, got a reply asking for more info, and then got totally ignored. The bike itself is okay, now that I got it fixed out of my own pocket whilst within warranty. Lack of communication is very very disappointing. Chaser emails were also not replied to.

I bought a Mango Point R and I am very pleased with it. Just one issue and that is there are no eyelets at the rear with which to attach mudguards and a rack (as was advertised online and in reviews) I chatted today (a Bank Holiday) with Andrew and he was very helpful. I am hoping to receive a solution so I can upgrade my review to a 4 or 5 star!

Very quick response from the CEO and a solution has been offered! I am looking forward to receiving the items!

I have had responses to my questions and they very kindly are sending me the parts free of charge. Very good service! I like it!

Everything received as promised plus a small gift - nice touch!

Spoke with Andrew on Live chat 11/04/22 , great help and even gave me an offer on my new Bike tyres , fantastic service.