Hi, i just wanted to express how amazing and genuinely delicious your cake is, im 18 and ever since i was 6 my parents would buy marlenka for each and everysingle of our birthdays and theirs. Please n... Toon meer
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Ok. So delivery was quick and they kept me up to date with emails. Now the product which is the biggest con ever. This is a tastless and boring cake nothing like a home made honey cake they claim... Toon meer
Bedrijf heeft geantwoord
I would give the gluten free nuggets and honey cake a whole entire constellation of stars, they are the best desserts I have ever had! They taste like little drops of heaven, there is no better gl... Toon meer
Bedrijf heeft geantwoord
I first tasted Marlenka's honey cake in an obscure cafe in Edinburgh. They are just the right amount of fresh, nutty and creamy for someone without a profound sweet tooth. Eversince they have become o... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We love to bake so you don't have to. British supplier of MARLENKA honey cakes. Wholesale. Retail. As the popularity and great reputation grew, MARLENKA established itself in Edinburgh. From there supplies delicious, all-natural products to fans all over the UK through MARLENKA Enterprises, which is The Official UK Sales Office and the direct trading subsidiary of its parent company, MARLENKA International. Our aim to consistently deliver a traditional, superior-quality MARLENKA® products. Our mission remains simple and transparent - we do what we say we are going to do when we say we are going to do it. We earn the right to hold others to a higher level of accountability by being accountable to ourselves, our customers and our business partners. MARLENKA Enterprises participated in Great Taste Awards, the world's largest and most trusted food and drink awards. Great Taste stars are highly respected seals of approval. Speaking of which, MARLENKA is amongst the producers celebrating as its Honey Cake with nuts is now able to proudly carry the little gold and black Great Taste logo.
Contactgegevens
23A George Street, EH2 2PQ, Edinburgh, Verenigd Koninkrijk
- 0131 564 0694
- info@marlenka.co.uk
- www.marlenka.uk
4,4
Uitstekend
138 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Always first option for a cake.
Hi, i just wanted to express how amazing and genuinely delicious your cake is, im 18 and ever since i was 6 my parents would buy marlenka for each and everysingle of our birthdays and theirs. Please never shut down.
13 maart 2026
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Thank you so much, Lily, for your beautiful words and for being part of the MARLENKA journey for so many years.
It means a great deal to us to know that our cakes have been part of your family’s birthdays since you were 6. That is exactly the kind of tradition and connection we cherish most.
We are truly grateful for your support, and messages like yours mean more than you know.
With thanks,
Christine
Boring and tastless cake full of hydrogenated oil
Ok. So delivery was quick and they kept me up to date with emails.
Now the product which is the biggest con ever. This is a tastless and boring cake nothing like a home made honey cake they claim it to be. You can't taste the honey and it contains tons of sugar. They claim that it is 100% natural honey cake, ha ha, there is 5% honey in it when you read the ingredience there are tons of sugar, fully hydrogenated coconut oil, emulsifiers and flavourings. It tastes plastic and not home made.
Only good thing is my cat likes to sit in the box it came in. Otherwise a total waste of money and cake ended up in the bin. Shame on you.
4 februari 2026
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Jana,
Thank you for your review and for your recent order with marlenka.uk. We’re sorry to hear that the product did not meet your personal taste expectations.
For clarity for other readers, our honey cakes are produced in an IFS and BRC certified food facility using a traditional family recipe. We do not describe them as “homemade” in the sense of domestic baking.
All ingredients, including honey content and fats used, are clearly listed on our packaging and website in accordance with UK and EU food labelling regulations, and we encourage customers to review these details before purchasing.
Taste preferences vary, and while this product was not to your liking, many customers enjoy it and have shared positive feedback based on their own experience.
Kind regards,
Christine
Schmecken sehr gut doch die neuen…
Schmecken sehr gut doch die neuen Sorten mag ich nicht so gerne,Walnuss Klassik und Kakao bleiben die besten
28 januari 2026
Review zonder uitnodiging
Amazing company
Amazing company. Always putting customer experience and satisfaction first combined with an amazing range of products.
20 januari 2025
Antwoord van MARLENKA Enterprises
Thank you very much, M C Ramsay.
We truly appreciate your kind words and are delighted to hear that both our service and product range stood out for you.
Customer satisfaction is always our priority.
Thanks again for the 5 stars, and we look forward to welcoming you back to marlenka.uk.
Kind regards,
Christine
Mind = blown
Got exposed to the brand through a limited-time sale at Lidl.
Massive compliments to whoever is running the e-Commerce side of things in the UK: clear and efficient website, quick transaction, quick delivery.
Even more compliments to whoever is managing the recipe/manufacturing and producing at scale.
Customer for life.
6 november 2025
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Michail,
thank you for this wonderful review. We’re delighted that your experience on our website matched your expectations. The team will be thrilled to hear your kind words about the smooth ordering process and fast delivery, and our bakers will be proud to know their work earned your loyalty.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Vince
Managing Director
I have been purchasing multiple…
I have been purchasing multiple products from them and never had issue with the quality and delivery.
15 november 2024
Antwoord van MARLENKA Enterprises
Dear Az,
Thank you so much for your continued support and for leaving such a kind 5-star review! We're truly grateful for loyal customers like you and we're delighted to hear you're happy with both the quality and our delivery service.
We look forward to serving you again soon!
Warm regards,
Christine
Easy to order ,goods received quickly
23 september 2024
Antwoord van MARLENKA Enterprises
Thank you, David! We’re delighted the ordering was easy and your goods arrived quickly.
Enjoy your MARLENKA, and we look forward to serving you again soon.
Kind regards,
Christine
Really nice variety of products
Really nice variety of products, great quality and price, plus speedy delivery.
4 september 2024
Antwoord van MARLENKA Enterprises
Thanks so much, Mr Rog. Great to hear the selection, quality and fast delivery impressed. We can’t wait to serve you again.
So amazing,tasty product
So amazing,tasty product. We are definitely Marlenka fans :)
Quick delivery,packaged very well.
Definitely will order again :)
26 juni 2024
Antwoord van MARLENKA Enterprises
Dear Andrea,
Thank you so much for your kind words and support!
We’re thrilled to hear you enjoyed Marlenka and had a great experience with delivery. We look forward to your next order!
Best regards,
Christine
Antwoord van MARLENKA Enterprises
Dear Phyllis,
Thank you so much for your lovely feedback! We're thrilled to hear that you're enjoying our products and service. Your support truly means a great deal to us.
Wishing you a wonderful weekend ahead.
Warm regards,
Christine
Dishonest company
I received a voucher from this company that advertised "up to 50% off" my next purchase. However, the discount was randomly assigned, something that was not clearly stated anywhere on the voucher. I ended up receiving a negligible discount, which felt deliberately deceptive.
The company claims that the random discount assignment is outlined in their terms and conditions, but this crucial detail was omitted from the actual voucher. Expecting customers to read through 13 pages of fine print before buying a cake is unreasonable and misleading.
Their response to my concerns only reinforces the impression that they are intentionally deceiving customers.
Do not trust the overwhelmingly positive reviews on the Marlenka website (their online shop) — they are clearly filtered. My honest review was never published, indicating deliberate censorship of customer feedback.
They claim to be open to honest feedback; however, this is not true. My genuine review on their website was removed, despite being based on a verified purchase.
They also claim they do not moderate customer feedback on Trustpilot. That, too, is false.
They attempted to delete my honest and accurate customer feedback twice.
First, they tried to remove it on defamatory grounds, but Trustpilot rejected that claim.
When that failed, they argued that my review was not based on a genuine experience.
They eventually succeeded in having my review removed.
After several months, I noticed my review was deleted. I then appealed to Trustpilot and provided documentary evidence. As a result, my review was republished.
They also claim that I have made multiple accusations across multiple platforms. That is also simply unfounded. I submitted my honest and accurate customer feedback once—to their website directly. When that was removed without notice or explanation, I chose to share the same experience on TrustPilot, a platform designed to protect consumer voices.
What’s particularly concerning is Marlenka's discomfort with users who prefer to remain anonymous. Privacy should be respected, not questioned.
13 mei 2025
Antwoord van MARLENKA Enterprises
Dear Mr Brown,
We’re aware that this review was submitted under a false name, but we will respond transparently for the benefit of other readers.
The voucher in question clearly states “up to 50% off,” meaning the discount is variable and randomly assigned. This is a standard and transparent promotional format, and the full terms are publicly available and referenced in the offer. To describe this as deception is incorrect.
Claims that we filter or censor reviews are also false. We do not and cannot moderate reviews on Trustpilot. On our own website, only reviews submitted via verified purchases are published automatically. If a submission is made under a false name or with unverifiable details, it will not appear — this is not censorship but standard moderation policy.
We fully support open and honest feedback. However, using multiple false identities across platforms to make repeated accusations undermines the credibility of that feedback and misleads the public.
Update: We are disappointed by the continued misrepresentation in this review, especially after multiple attempts to clarify the facts directly with both the reviewer and Trustpilot.
1. Voucher Terms
The “up to 50%” discount campaign clearly states that the discount is assigned randomly. This is not hidden in 13 pages of fine print — it is disclosed on the campaign landing page and linked from the voucher.
2. Website Review
The review submitted to our site used a different identity and was nearly identical in language and structure. We publish all respectful feedback, positive or negative. This particular submission was flagged due to credibility concerns and tone.
3. Misleading Accusations
The claim that we censor, deceive, or manipulate customer feedback is false. We operate under clear standards and transparency. Accusations of dishonesty presented repeatedly under different aliases are not only misleading but harmful.
4. Trustpilot Moderation
We have not interfered with the reviewer’s right to express their opinion. We flagged the original post based on specific Trustpilot guidelines. The review was temporarily removed and later reinstated following their internal process.
5. Identity Concerns
The reviewer refuses to acknowledge the identical submission made to our platform under a different name. We maintain the right to question such conduct when it creates the appearance of multiple dissatisfied customers where only one exists.
We stand by our ethics, communication, and product quality. Genuine customers are welcome to voice their experiences, but we also reserve the right to correct false or manipulative statements for the benefit of all future customers.
Kind regards,
Christine
Honey & Walnut cake.
I was delighted to be told how to order these fabulous products, having tasted some in cafes!
This company are a joy to deal with. Delivery prompt and products well packaged, as well as tasting extremely good! Great that the products keep well & handy to know that the honey/walnut cake can be frozen as well!
A wonderful find!
17 april 2025
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Shirley,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed our cakes and had such a positive experience ordering from us. We appreciate your kind words and look forward to serving you again soon!
Warmest wishes,
Christine
Amaizing product with a very friendly…
Amaizing product with a very friendly service. The delivery is very fast. All product came without issue or damage. Professional wrapped boxes. Thank you again.
18 december 2024
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Tamas,
Thank you for sharing your experience. We’re thrilled you enjoyed the product and appreciated the service. It’s great to hear everything arrived quickly and in perfect condition. We look forward to serving you again.
Best regards,
Christine
Walnut honey cake is AMAZING!
Walnut honey cake is AMAZING!! pleasing to the eye cake, very tasty and ve4ry affordable for special events! Quality is great and delivery is fast. Clearly people who are in charge of this business prioritises customers. First time buyer, but from n ow on will be buying their sweet all the time. Well done guys!!! :)
4 december 2024
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Erica,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the walnut honey cake and found it perfect for special events.
Providing top-quality products and excellent service is our top priority, and it’s always rewarding to know our efforts are appreciated.
We’re so excited to have you as a loyal customer and look forward to sweetening your moments again soon! 😊
Kind regards,
Christine
The honey walnut cake was delicious
The honey walnut cake was delicious! It was soft, moist, and perfectly sweet with a rich honey flavor. Delivery was on time, and communication was smooth. A great experience overall.
20 september 2024
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Aleksandra,
Thank you for your kind words! We’re delighted to hear that you enjoyed the honey walnut cake and that our delivery and communication met your expectations. It’s always a pleasure to know that our efforts to deliver a quality experience are appreciated.
We look forward to serving you again soon.
Warm regards,
Christine
Best service and taste of honey cakes!
Marlenka Enterprises not only have the best honey cake on the market, but they provide the most exceptional service I have ever received. I am a loyal customer for many reasons (highest being the taste of the cake). However, there was 1 incident when there was a break in my building and the cake package was stolen. I got a personal call from the Managing Director (Vince) and a wonderful email from Christine reassuring me a replacement cake. I didnt even think it was the business' fault but they took to their own effort to replace me another cake. It was for someone's birthday, and eventhough its pass the date, this was such a huge gesture from the business. This kind of personal touch is why Marlenka is the top cake business in the market. Will highly recommend buying their cakes!
13 oktober 2023
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Shigim,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Once again thank you for your time.
Best Regards,
Christine
Best cakes! Best costumer service!
By mistake I placed an order wrong, I spoke in the chat and they sourt out the problem efficiently. Now I can enjoy this delicious cakes on the day I need it. If I could I would give 10 stars! Thank you so much.
15 juni 2023
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Helena,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Once again thank you for your time.
Best Regards,
Christine
Thank you
I just want to say huge thank you for hard work and for the amazing treats you make!
From the website, communication and delivery, everything went nice and smooth. You made my boyfriends ‘end of diet’ period so much better! :D
Keep up with what you doing!
Thank you
Hana
15 maart 2023
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Hana,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Once again thank you for your time.
Best Regards,
Christine
I am very impressed
It is my second time ordering from Marlenka UK and I am absolutely amazed. The delivery was so quick that I received the next day. Everything was in perfect condition and the cakes are delicious. I recommend them 100%.
7 februari 2023
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Dear Melanie,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Once again thank you for your time.
Best Regards,
Christine
All I want for Christmas is..... honey cake
Xmas without honey cake would never be the same. Marlenka saved our Xmas and made my day by faster delivery than expected.
Amazing deserts, exceptional service, fast delivery. I could not wish for anything better.
Thank you for being amazing at what you do.
And thank you for introduction to cinnamon flavour, it is very tasty.
23 december 2022
Review zonder uitnodiging
Antwoord van MARLENKA Enterprises
Good afternoon,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Merry Christmas and once again thank you for your time.
Best Regards,
Christine
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