Marshalls Plc Reviews 

A terrible product, the surface of the bricks started to break away into holes from day one, and the full driveway is affected. The issues have been reported to Marshalls, and they are unable to offer any further assistance.

Poor level of customer service!

Please read before purchasing Marshalls Drivesys and then make up your own mind, especially consider the additional guarantee. That quotes in the terms and conditions “Marshalls hereby warrant, that in the event of the failure of Marshalls products used in the construction of a domestic driveway, replacement products will be supplied free of charge for a period of 10 years. Additionally labour costs will be covered for a period of 5 years”. In my experience this is not the case.
In August 2020 we had our drive replaced and a new Marshalls Drivesys cobble set stone laid by an accredited installer. The Drivesys drives are not the cheapest and do look good when first installed. We took out an extended guarantee to cover Marshalls products for 10 years.
Marshalls advertise the Drivesys as quoted:-
• “Drivesys Range is supplied with our specially formulated jointing compound”
• “Drivesys® Jointing Compound along with our patented Drivesys® block paving delivers unrivalled performance to your driveway. Specifically developed for Drivesys®, our resin based Jointing Compound ensures a long-lasting durability that truly enhances the finish of the driveway”
In April last year we noticed the drive covered in small sand/grit like particles after rain fall. The particles appearing on the drive is the resin washing out. Hence we reported this to Marshalls technical assuming as this is a Marshalls product and is included as part of the Drivesys it would be covered under the guarantee. One of the reasons for taking out the guarantee was the resin. We were duped in to believe this was covered as there was no other real reason to out the extra guarantee. After numerous emails with their technical department, we were told to check the small print in the terms and conditions, section 5.
Clause 5 states “guarantee is not extended to cover deterioration resulting from lack of maintenance, including repointing after two years“
We are still in disbelief that the resin is not covered and classed the same as a sand and cement mortar mix and that the resin needs repointing every two years. Not so long lasting and durable as their quote claims.
There has been much deliberation on what to do next, we still believe as a Marshalls product it should be covered.
One option is a small claims court.
This could then go either way as it is all a play on words and could be interpreted either way. We were advised another option (citizens advise) that we have a “consumer rights act 2015” that covers us for up to 6 years for materials and workmanship but we would have to go through the building contractor and the issue is the materials which are supposedly guaranteed?
As in principal I should take Marshalls to court over this as in one sentence they claim to cover the Marshalls product which is the resin and stones. Then put a get out clause on maintenance every two years that pointing is required. As I have said I am not convinced the resin is same as mortar mix.
The small claims option could end up costing a lot of money. More than it would cost to repair the drive as well the company know. If money was no object we would have done this on principle. On the positive side the guarantee did cover 2 of the cracked cobble stones?
Standard set stones maintenance does not seem so bad after all as this is now going to be quite a big job having to replace the resin infill (pointing). Also not something I will look forward to every two years☹
What a disappointment.
From Adams reply to this I did contact Marshalls again in the hope they would review the issue. How wrong I was when I got back in touch I was just redirected back to the technical person covering my case and was told nothing had changed and as far as Marshalls are concerned the issue is closed. I see from other peoples bad experiences Marshall do seem to respond in sympathy on the issues raised for the public to see but my experience and view on this company has not changed.

Very frustrating dealing with my order

Poor business. The top dogs have no clue how to run it, though just sit and try and look pretty in business meetings. Can't have a comprehensive conversation. Have no idea how to run a business. Bring people in and leave them hanging once they have bent over backwards. It's a sinking ship. Do not buy. They cannot honor anything. It's a shit show

Learn to drive, lorries think it's their road, if this is how their drivers behave I can only imagine what their customer service is like!

Are these cowboys still in business? By far the worst company I have encountered in 50 years in construction

While organising the purchase of patio paving, Marshalls changed the tile sizes available to us for one of our choices of Symphony Beige paving.
We had to choose another supplier for some of our patio tiles.

Despite still purchasing £2000 worth of Marshalls paving, when they attended to assess their installer’s work and could see obvious issues, the fact that the patio included other tiles and was not all Marshalls paving meant that they refused to do anything to help us.

So, no official report to confirm these issues, as was initially indicated; no mediation to encourage their installer to return and fix these issues and would not recommend anyone to help such as an independent assessor.

Sadly, you will be palmed off with polite replies but no real support once you have purchased.

Absolutely amazing customer service received from various members within Marshalls. I recently ordered a large amount of Marshalls concrete paving slabs via Bradfords. Long story short I ordered the wrong colour which only became apparent once they were all off loaded and the driver had left. This was on a Thursday and we had the guys due to start laying them on the Monday. We were faced with a situation of using what we had taken delivery of or cancelling the job which would have meant waiting 3 months for the team to become available again. I put a panicked call into both Bradfords and Marshall to see if they were able to assist. Each and every person I spoke to went above and beyond to do what they could and amazingly between them they managed to make it happen. Thank you so much for allowing the exchange and most importantly doing what you could to get the replacements out in time, we are very grateful and love our new Patio. Your level of customer service is really refreshing, keep it up and thank you again.

If I could use a minus I would. …. Marshalls what can I say. What an absolute shit show of a scamming company. The staff don’t care. The company don’t care. As long as they get your money upfront there fine… to cut a long story short. This is the worst company you could ever source paving., blocks or any other product from. disgraceful ain’t the word

I ordered two samples of the pennant grey tegula and tegula priora blocks and commenced a project to extend my existing drive based on them being a reasonable match to my existing drive. Upon delivery the colour instead of being a pale grey was really dark grey. These were returned. Then the second and subsequently third delivery were also a really dark grey and were returned. The fourth and final delivery were then a weird blue grey and cream mix which was hard to tell. Nothing delivered bore any resemblance to the samples. Marshalls have informed me that the samples can not be relied on and they do not represent the colour variations in the blocks. This is completely unacceptable. A sample should be representative of the end product otherwise what is the point of having them? The website says there may be a slight variation in colour, this is not slight, it is fundamentally different, I wish I could attach a photo to show this. You may as well sell a tegula block and tell your customer it is a lucky dip as to what colour they end up with. I now have to undertake a complete replacement of my drive, which I have not budgeted for due to their inadequate samples. I will never use Marshalls ever again, nor will my builder, or any of my friends and family. A very costly mistake causing no end of stress which could easily have been avoided had representative samples just been provided in the first place.

One of the employees here really hates disabled people. He told one to kill themselves after posting hate speech on Facebook about wheelchair adapted vehicles and how all disabled people should drive in unsafe, three wheel cars, all in one colour so people know they're disabled. Sounds like 1940s Germany...

Buying Lunar Ice. Worst decision ever.
Unfit block paving to install on driveway.
No up front literature on website and catalogues warning customers of porous material and horrible tyre marks. Terrible, expensive, waste of hard earned money.
Customer services uninterested in concerns.

No information on delivery of 13 packs of paving blocks, some incorrect blocks delivered delaying whole project and costing huge amounts of money, do not reply to emails, do not phone back when promising to do so. Very poor service from start to finish.

I purchases 2 items. Paving primer and Weather point 365. Neither were packaged at all. Just a label slapped on them and send out. So predictable they arrived damaged. Marshalls were however quick to offer a refund... Offer.. not actually give a refund. I am still waiting order was placed on 20th February. Arrived damaged on 5th March. And after asking twice already what's the hold up. I have not yet received any refund. Terrible service. They are good at sending out constant emails asking for reviews so here you are.

Fantastic customer service. Great product and great communications right up to delivery. Delivery driver was most helpful and Clare in the office was great.

Delivered safely on time and very polite.

Marshall's Fairstone Tumbled Stone - This is really lovely stone in beautiful and varied grey tones.
But calculate carefully and allow for a bit extra - the deviation in the width, length and and height is up to +/-15mm

Good all round good product and trouble free delivery

I am utterly disgusted with Marshalls! I brought 14 packs of Grey Nova Smooth blocks costing over £5000 just for the blocks. They are an appalling block, crumbling lines in them. When the driveway was laid the lines were not visible. In the sunshine the blocks look like they have been laid for over 50 years.
Marshalls customer service was very unhelpful!
I eventually got a Marshall rep to come and inspect them. Who agreed there was a fault, when he returned to his office, he back tracked and said they look ok.
Marshalls agreed to replace the crumbling pavers only, however there is more deterioration than to begin with.
I actually don't believe i should pay to have these replaced out of my pocket, when quite clearly they are faulty.
Marshalls are a large company who needs to re train their customer services and seriously look at their company policies.
I will never use this company again and advise everyone else not to.

I have recently had my drive blocked paved in the Lunar block from Marshalls. I am very happy with the quality of the product. From placing my order to receiving the delivery was very smooth. I had to reschedule the delivery a few times due to the bad weather we have had and every time i had to speak to someone it was a friendly and polite person that dealt with it smoothly. I got all the relevant emails and notification to let me know exactly what was happening and when the delivery will take place. I would definitely use these products again and recommend them to friends and family.