Martins Group Reviews 

No fault of the sales team who have been amazing since I have owned a Renault but the service team really need to think about their practices.
When I bought my car I received 2 free services (service 1a-1b)however when I booked my 2nd service I was told it had expired.
Now my paper work doesn't have an expiry date on it so it would have been nice to be told this.
But my point is, for a garage which was shut for several months due to covid why didn't you extend the service plans? Also we are told to make essential only trips and I feel like we're being punished for this by not booking when it suits your apparent paperwork.
As I explained, my car has done a few thousand miles since the last service due to homeworking and you charge me £240 because it expired.
The service plans really need to be highlighted in more details in the future and the service team need to be aware of circumstances surrounding a world wide pandemic not just filling their pockets.
Again, nothing against the sales team who have done a fantastic job for me but things like this 'after care' will make me chose another manufacture in the future.

Harleigh williams was absolutely amazing from start to finish and went above and beyond to help me. Even on his days off he kept in contact and updated me with details of the car. He was kind and answered any questions I had. This was a really good/easy experience which I was originally dreading! I am so pleased and would reccomend anyone to come here when needing a car.

Thank you so much Harleigh! :)

I have just bought a GOLF GTE from Martins & been dealing entirely via e-mail with David Barnett the Sales Manager. All I can say is that the communication has been amazing & all questions answered quickly. I was trying to do a deal with a major VW dealership locally but was so disappointed with their attitude when it came to a part exchange valuation. All I can say is that they are very polite & professional & would highly recommend to anyone.

Fantastic service from Reece Medford today at vw Basingstoke. Polite, friendly and very efficient. Fantastic asset to your team

KE18 WYC GOLF R GREY

PLEASE READ THE FOLLOWING,

Do not buy the car above I have put the reg no!
The car has multiple dents on the roof, on the bonnet, on the front wing, inside the passenger door rear passenger side.

The dealer has fitted 4 x cheap rubbish budget tires coopers ! Read the reviews rubbish cheap tyres!.

Wheels need balancing!

Car stinks of smoke!

Windscreen full of chips!
Bonnet full of chips!
Car needs a good valet!

I paid £500 deposit for this car at the beginning of October, I asked Neal the salesman several times on email please tell me if the car has any dents or damage his reply no you will be very happy with it!

Very very poor communication from Neal!
Useless salesman! Avoid!

David Barnett is the sales manager rude racist nasty man ! Do not let him bully you! . Do not believe his lies! . Avoid him !

The head of business and owner Martin absolutely useless no control of his rude disrespectful bullying staff !

I drove 110 miles there 1hour 45 minutes took the day off work!.
Martin head of business would not compensate me even though he agreed the car was not as described!

I am happy to share videos emails with anyone who wants proof!

I do not know how this dealer is main agent !

AVOID THESE COWBOY DEALERSHIP!.

Shady Dealership Martins Volkswagen Andover!

I veiwed a VW Golf GTD last week. The car bodywork looked good. The car had been on the forcourt for 2 months so I then asked, if the 142 point check had been carried out. It hadn't! So I asked what work had been carried out or, work work was intended to be carried out. The answer i recieved was, we don't carry out checks until you pay the deposit of a £1000. WHAT!! How do I know what if any work will be carried out, what would I be buying. What if there is a huge problem? They would be using my deposit to carry out repairs, most probably only carrying out the least they can get away with.
How do you price a car properly if you haven't checked it thorougly first. Simply this is dishonest and, the route of the lack and poor customer service. They have no intention to supply the high standards of an Approved car network requires. On top of this, I asked about PCP on this purchase and was told it wasn't possible on a car of 2016 as it was too old. Really! I just got approval for PCP on a VW Golf GTI 2016. The dealership were concerned about this misleading information.

Very Very Shady.

Dan Woolway at Martin’s Basingstoke was brilliant from the beginning. I got video updates of my car which was hard given the particular circumstances of my car but Dan made it work and I’m absolutely thrilled with my Polo GTI. He was very polite, professional and knowledgable and I would deffo recommend him to anyone looking to buy a VW from Martin’s Basingstoke. Thanks Dan!

Purchased a VW Polo under the VW approved scheme. The car itself was in extremely good condition bodywork wise but a few days later I noticed a problem with the car jerking forwards and it was diagnosed as a fault in the gearbox - contacted dealer on several occasions and never had a response - dealer avoiding any responsibility. Extremely poor customer service - lack of communication. Would not ever use again and now left with a £10,000 safety issue.

After spending 25 k on a new VW golf last year part of my negotiated deal was the first service would be included for free. On picking up the car I was told that it couldn’t be put in writing but was on the computer. This was stated with my wife in attendance also. I trusted salesman DW’s word but unfortunately he has no knowledge of it and would never had said it . The sales manager couldn’t be bothered to talk to me. Reception staff very nice .Martins you have cheated me ,I maybe the loser now but you are in the long run , Peter Gibbs

We've always been to Martins for annual service of our car - tried to book it in for a possible problem that started - took a week to get a booking - when arrived, told it would be nearly £150 just to have a look!! Nothing about that fee had been mentioned on the phone - I've never had that from a garage before But mostly so disappointed that all that customer loyalty counted for nothing - strongly advise people not to bother

I had the best experience when buying my car the salesman Shane Hanby was fantastic not pushy like some. It went very smoothly and we had the car as promised. We recommend them to everyone, very satisfied

Outstanding customer service at Martins Basingstoke! Dominic helped source a car for me to fulfil my specifications and my new Touareg is amazing. Dan helped my daughter buy another new car from Martins and the transaction professional and quick. In these challenging times it’s good to see such safe and professional service.

I took my Golf to Martins in Andover in regards to issues with the brakes. Phil on reception was very professional and totally understood the issues that I was having with my car. I also asked him how to adjust the car’s lights to enable me to drive in Europe. Later that day I received a video from the mechanic explaining how the cars problem had been resolved together with an explanation how to change the headlight settings. Returning to pick up my car, Phil kindly gave me printouts of how to adjust my headlights. I received a great service from Martins and would return in the future for my cars needs.

Took my car in because Spotify and the software of my car were having a fallout !!! they booked my car in, charge me absolutely nothing , cleaned the car outside and hoovered it inside ... they were so accommodating ... so friendly what more can you asked for ???

Just purchased a used VW from Farnham. Excellent and efficient service from the salesman. Very helpful and knowledgable. The car was for my mum who lives a distance away so we needed everything to go smoothly and it did. She had lost faith in her old car be reliable and now thanks to martins help she has a lovely reliable VW.

I bought a used Tiguan from Martins of Basingstoke in November 2019. When I collected it there was damage to the paint on the rear bumper and it looked like someone had tried to touch up another serious scratch in the paint on a passenger door - with the wrong colour of paint. Neither of these problems were present when I viewed the car. Martins said they would fix the problems. After many, many calls and emails, most of which they ignored, but when they did respond they promised to sort things out, I'm still no closer to being given a date for a repair (it's now almost March 2020). I'm now starting formal legal proceedings.

UPDATE 17 JAN 2021: True to form, 6 weeks later and I haven't heard anything at all from "the management", or anyone else.

Shambles

Purchased a brand new car this summer and already had faulty diesel flashing lamp. Booked the vehicle in, but nothing was found. Happened several times again since, so brought it in as a breakdown this time and left the car with them.

Next day received a call that in order to perform a simple test they need to feel in a bit of petrol, for which they want me to pay. Wouldn't it be a Motability car I would simply send them to VW to argue who pays what, but as the car is my legs, they forced me to pay for.

Will obviously take them to an ombudsman: one wouldn't pay for the electricity or water whilst testing faulty coffee machine under warranty, or as per Martins they would?

N.B. Not sure how to react - it took Martins a year to reply and they did without checking: the car have been to their garage for a significant period of time. They couldn't solve the problem from the first attempt and had to run tests and burn more and more fuel. Eventually they have found an issue with several months old sensor or so and had it replaced. To their credit I must mention they didn't charge me for the fuel, but I had other issue since and again it took more than one visit to address, therefore left my rating on the smallest possible.

Once again be careful buying a 2nd hand car from Martin's. I was promised someone would contact me 3 months ago about a problem we had with the car we bought in good faith...so far nothing.

Booked a test drive with a one month old Tiguan. Arrived to find the car dirty, a child seat in the back and another child seat and stuff in the boot. This car was registered the month before and was on sale at £30,990. The car drove well but my wife who was sitting in the back noticed scuff marks on the trays fixed to the back of the front seats and scuffs throughout the rear seat area from kids shoes. It was clear a little one had also been picking at the speaker cover on one of the doors. When we raised these points with the salesman he was very dismissive and brushed off our concerns. Totally unacceptable response to queries raised on a virtually brand new £31k car. No attempt had been made to clean the vehicle before the test drive which was booked over 24 hours before, there was no way we were going to part with any money with this crowd, they could not care less when selling a vehicle so certainly must be very doubtful about any after care. Plenty of other dealers who are interested and offer far greater customer care. Avoid.

Took my car to Martins Camberley for its annual service. After collecting the car, I found several metal deep scratches on both doors and the bonnet. I immediately called them to advise and was told to come back in. Upon inspection they immediately denied responsibility. They offered a machine polish at the main dealership although once I was there, I was advised the scratches were too deep and offered scratch repair a few days later. The scratches now look slightly better although nothing on how nice the bodywork was before my service. Interestingly while leaving the service centre, I spotted a large gentleman smoking a cigarette and angrily tugging a hose across someone’s car bonnet while washing their car. Think it goes without saying, avoid using the service centre, if you must then avoid the free car wash and make someone from the centre run through your bodywork before leaving the car.