Mr. Kose,
When you apply for a gate visa, you sign a document accepting that you may be accepted or rejected and you accept in advance the decision of the Samos passport police regarding your application.
To obtain a gate visa you will of course need a hotel reservation and a ferry ticket. As soon as we receive the documents from you, our company will send them to the passport police office in Samos.
In this process, the police will check your documents just one day before your arrival and notify our representative in Samos of acceptance or rejection, but this notification will not give any excuse. It is at their discretion to write this result down and send it to you.
As mentioned above, the day before you traveled, the Samos passport police rejected your application and we notified you immediately. In our telephone conversations with you, we stated that we requested a document from the Samos passport police regarding your rejection, that we have not received any document yet, and that we will send it to you as soon as we receive it.
Although it is entirely at the discretion of the Samos police whether to send the document or not, we have requested it from them for you and presented it to you.
However, we could not make sense of you putting a company that fully meets your requests in a different position with your comment.