Mears Group Reviews 

Please trust pilot. Let us give zero or minus stars. This company turnt up on a horse with spurs and a stetson. To say they are the biggest bunch of cowboys is actually an insult to cowboys. Shame we can't post photos or I'd post a picture of the 5hit show they call work !!!

Logged job with this company first week in June to turn off communal central heating as pipes under radiators are still hot and water rushing through constantly waking me up. Still waiting for this simple request to be carried out.

Now we have no hot water and they said this is not urgent and may take a few days, bearing in mind there are pensioners living in this communal house

2 years ago we waiting 6 weeks with no Heating or Hot water, this was in winter time

ABSOLUTELY DISGRACEFUL Maintenance Provider

I've been waiting for my intercom to be fixed for over a year I've just had major surgery and had cancer kidney and adrenal gland removed now I'm home I get my very important medication delivered to me but they can't get access to my flat because intercom is still for over a year broken Medway council need to end contract with these scumbags

As a landlord below a Mears managed property I can confirm this company to be the absolute worst I’ve ever dealt with. If I could give 0 stars I would. There has been a leak coming into my property from the Mears property for several months causing significant damage and to my property, as well as stress and upset to my tenants. I have followed all channels and complaints procedures to the highest level and still the issue is unresolved. I am at risk of losing tenants. I am already at a financial loss from repairs and as a good landlord I am suffering at the hands of Mears. My tenants do not deserve this and I am concerned for the health and safety of all residents in both my own and their managed property. This company are ruining the lives of many and causing significant harm to the physical and mental health of all involved. Action must be taken and I urge everyone to make as much noise as possible in making this happen. If you’re a landlord please do not let them manage your property!!!

If the government are cracking down on rogue
landlords then why are they still allowing Mears to still operate. We have been in this property for over a year the living room window is broken and has still not been fixed. They have come round measured then come with the windows and say they cannot fit them without scaffolding then do t see them again. Took them 6 months to fix the shower. Shower is constantly overflowing still hasn’t been fixed fir 6 months. No cold water tap in bathroom for 8 months and tap broken in kitchen Have some woman come round from Mears and get told why did we agree to rent the flat if these things were not working well if we could see into the future we would not have (great customer service) and then she says we would hear from her the following week to resolve everything 5 months later nothing still done what a joke why are they still allowed to operate why are councils still using them?.

This company has a flat in my close and the tenant is a nightmare, has damaged the entrance multiple time and mears are doing nothing about. They are not paying or repairing, plus they refused to do anything with the tenant. Absolutely joke of a company.

Very poor service and no shower facilities for a year and causes us asylum seekers alote of headache and desrespect

The whole thing was wrong, terrible management, bullying on going, no one to listen to, bad workers with no experience and happy to cut corners, as an ex employer for 3years I'm amazed they are still going and allowed anywhere near people's houses, Weymouth branch, a joke

No shower for 2 weeks and they still can't be bothered to turn up. I work and loose money waiting for somebody not to come. Why do milton keynes council still employ this lot?

If I could have give a no star I would this company is a joke emergency call out for a leak couldn't do it promised to fix next morning still no show ring them with job ref number they haven't got a job for my property still waiting .leeds city council there are better companies out there that would give there all for this contract.

This time? You mean the numerous times you were meant to come out but your contractors are so lazy they cant be bothered to make an effort to come out so pretend they have and then send a text to say sorry you were not in.
Not only that when they come they do half a job if they cant be bothered to investigate more. Honestly dont know why people would use you. Useless

Shoddy repair to a stained ceiling - applied spray stain block with no masking, damaging the wall paint in the process. Refused to make good & don't even bother to supply the repair guy with paint to touch up the ceiling after the stain block. Sadly this company doesn't appear to care about its shockingly bad reviews & reputation. I cannot understand why South Camb's council renewed their contract!

This company has a flat near mine and for nearly the past 2 years they have been trying to use my meter number for their flat causing so much mayhem for me. I have brought it up to them so many times but they ignore me and do not fix any issues. Terrible company who don’t care

Absolute criminal s I moved in to my new home and I m disabled and have mobilty issues they have done the Absolute minimum to insure my home was ready to live in . They did nt complete the garden and because they did not want to have extra cost I.e skip they have broke down awall then covered it up with excess soil from patio which only had middle dug up shaved up against fence in the middle creating a massive slop whilst exposing rocks brick s glass and other materials only for it to be a hazardous for myself a disabled individual with mobilty issues. I have already had an accident and hit my head . All the while the keep playing tennis with me telling me to go to cancil while they tell me to go to mears . I can't belive they thought it was ready to be lived in just because I m disabled while should I be forced to live like this . It s discrimination against the poor and disabled. And I guarantee they treat the elderly the same . They are work shy lazy and will do anything to save them money . So that they get more profit from cancil its Absolute criminal. Whilst good disabled people suffer most of time in silence no wonder suicide and mental health are on the rise

driver driving dangerously on A14 should be more careful instead of potentially causing accidents on busy roads

Unhelpful and rude customer service, they give the property supposedly renovated but its full of lousy jobs, and silly mistakes that then lead to repairs and then unless is emergency repairs or you have nice property manager, they couldn't care less and leave it all up to you to deal and pay. Stupid "policies" that just covers them from fixing the issues that the property comes with. Property manager comes around every 3 months to "check" property. Didn't have an option but accept them but if you do, don't! Not worth the trouble.

Only putting 1 star as i it won’t let me put 0. I have recently had my front door replaced. Mears had asked if they could replace my door and arrange a place to meet me to give me my keys. My house wasn’t attended at the time as i was staying with my boyfriend and his parents due to my mental health being really bad. They had changed my front door, not only didn’t contact me to arrange to meet me with MY OWN KEYS. But have stole a bike out my house worth a good few hundred pounds. Absolutely disgusting.

I have been chasing a job for 5 months now. Every time I complain, I am told it will be escalated and no-one ever calls me back or deals with the issue. To make things worse, a lady called Nikki/Nicky was beyond rude on the phone, and for no reason whatsoever! I was mid way through a sentence when she literally cut me off and said bye in the rudest voice. I called straight back asking for her full name but she refused! I will be making a formal complaint about this lady as I am shocked at the treatment I received. Unbelievable!

Absolutely awful company. I’m forced to have these people work on my property by my landlord. I work all the hours god sends and no matter how many times i tell this lot when i ring them for appointments, they never take that info on board. I have taken time off work to wait in for them and they haven’t turned up. We had a new bathroom fitted, it took them four weeks. They left us without water for four days. We had to live in a hotel. They turned up late and went home early. And the standard of work was pathetic. It now takes 30 mins to fill the bath. Every time we have work done, this bunch want to do an asbestos test. Each time it’s negative but they do one every time and there are so many patches of damage on the ceilings from their tests.
The latest appointment was cancelled. Again. I give up with this company. Do not use them.

Avoid renting to these at all costs. From experience I can confirm that they will promise much about the condition of the property then when it comes time to hardback the houses. Damage, mess and no funds to sort out any of it.

They are also overly agressive in chasing safety certificates despite refusing to give details of the Tenants, which they regularly change around, so access can't be gained to do said checks.

Dangerous to the reputation of legitimate housing companies from every aspect!