mediaforceuk.com Reviews 133

If I could write a 0star review I would I have left the same on wifinty the company that has taken over media force but media force seem to be dealing with my complaint and ignoring everything
Just closing down my complaints by saying thank you we are happy we have resolved your problem I have been emailing everyday with photographs to prove my devices are inactive
I have asked for a refund and heard nothing back
This company should not be able to still sell WiFi packages was there service is poor I wait to here back off them because I will be pushing this

The worst company who many of the armed forces are forced to use and can’t provide even a simple service. Servers that can’t handle the traffic load of a small RAF base and they are aware of this so they could reset the access point every week to aid the problem but they refuse to. 23% packet loss average over an Ethernet connection is the worst I’ve ever experienced. Terrible product and terrible service.

Beyond a joke now.
If you're in the army you haven't got much choice, but my days what a poor, unprofessional and backwards company

Terrible WiFi and customer service tried phoning 4 times in one evening as I couldn't get on the WiFi took about 20-30 minutes to get threw and they just kept hanging up on me after taking my details and what was wrong. Never got a phone call back sent multiple emails never got a reply.

Undoubtedly the worst service I've ever experienced with an Internet provider. Difficult to use and highly unreliable.

5* for Karima helped as much as he could but WIFI has nothing but problems if I could I would 100% be getting a new provider but unfortunately can’t happen Mediaforce are horrendous but the customer service today was top notch

Awful service, constantly going down for days at a time and even when it is 'working' the quality of connection is laughable, I can't even get a solid 5 minutes of conversation on WhatsApp before the signal decides to randomly drop, considering the price I pay monthly I would expect the WiFi to at least be consistent.

Phone operators must be trained in the art of blagging.absolutley gipping service provider excuse after excuse nothing get sorted and without fail each month they cut the WIFI off for few days.
No compensation is offerd ever no wonder they are going bust.

One star is too high..... Internet connection is horrendous, customer service is useless, that's if you get through.
Website interface is a nightmare to run. MOD should switch providers.
Complaints go unanswered and ignored, no compensation.
No choices as military camps are in renowned signal black spots.

Absolutely dreadful service, virtually unusable at least half the time in RAF Shawbury. Complaints are either ignored or achieve nothing anyway. The MOD should ban them from military sites.

Terrible provider for all armed forces combined, heavily over priced, and have just about washed my hands of their disgusting treatment of their customers.

I have often made a complaint to them, to often no avail, no refund was ever made to the lack of service that they provide.

After providing them with countless evidences of how bad and terrible the WiFi is in the accommodation, they were very quick to say that it had been resolved when the matter of fact, it hadn't.

Dont waste your time, money or effort. I don't believe even their employees enjoy working for them.

A disgusting service overall to be connected to.

Only gave it a 1 star rating because no option of something lower how can a company that's only job its to provide Internet connection to service personnel be some bad at it

The wifi is massively over priced and for that you get slow internet, thats when the network isnt down (which happens often!!) and when there arent issues trying to log in to your account. Yet another company with a military contract that make tons of money and deliver an extremely low quality product!! Nothing but issues and if i could i would avoid using them.

Overpriced and terrible WiFi, avoid at all costs! Unfortunately for armed forces personal who live on garrisons in Tidworth and Bulford this is our only choice. Dreadful.

This is the worst wifi company ever. I've been calling the customer service team a couple of times in regards to the poor wifi connection and the customer service is very poor. They don't have any idea of what's going on and they can't give me a timeframe as to when this issue is gonna be resolved. It's been 3 days now and they still can't do anything to fix this wifi problem. It's like we're paying good money for bad wifi service, and your customer service reps need to go through training again because they are pathetic.

Got to be one of the worst internet providers. Let me just list all the negatives
1. To expensive for what your getting
2. The wifi seems to just randomly drop out every so often. High latency so no good for gaming.
3. Quite often the internet drops out completely for hours on end.
4. Customer service team are completely clueless.
paying £26 for wifi and they can’t even provide a good stable internet connection. Absolutely shambles
And yet I’m forced to buy it as BT-openzone is horrific.

After being with them for 2 weeks I have cancelled due to getting about 2 days of WiFi from 14 days. The first 6 days were due to bad information, I was told the site was down as a whole until a random employee told be to change a setting which worked. 2 days after that the site did go down and I’m spending the entire BH weekend with internet, partly because the engineers don’t work on a weekend. A laughable company.

Absolute joke of a company lucky if i can get 10 minutes without buffering or 2hrs without it randomly disconnecting, ask them to send an engineer out its like im asking them to give me the world yet happy enough to take my money every month worst company ever been going on for over a year and wonder why your seriously annoyed when you call them for the 50th time.

Giving one star as I can't give zero.
Terrible service in general when it is running. Currently had no service for 6 days and still can't give an estimate on being fixed, just bad excuses that don't stand up to scrutiny. Happy to take money though...

Shocking customer service, 2 weeks without wifi with no explanation or attempts to rectify.