I purchased an OWC ThunderFlex 8 a few years back now, it was an open box version (reduced because someone had sent it back) and within weeks the fan had packed in on it. Contacted MegaMac right away,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Such brilliant customer service thank you! I bought a strap for my Apple Watch from Megamac, and through some of my own idiocy I had issues installing it. The team helped me and then sent out some rep... Toon meer
Fantastic experience with MegaMac from start to finish. Great prices, fast shipping, and excellent communication throughout. A special thank you to Zuzanna, who was incredibly helpful, friendly, and... Toon meer
Bedrijf heeft geantwoord
Bought two items from the store the OWC 4 bay 2.5" Thunderbolt enclose then an OWC Envoy Thunderbolt single M.2 enclosure. On each occasion the service was exemplary. The items both worked brillia... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.
Contactgegevens
42-46 Princelet Street, E1 5LP, London, Verenigd Koninkrijk
- store@megamac.com
- www.megamac.com
4,8
Uitstekend
997 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
20 minutes from order to delivery…
20 minutes from order to delivery message. This sets a new record for my online shopping experience. Great.
Only the huge box was a bit unnecessary for my cell phone case. But that can certainly be optimized.
1 november 2024
Antwoord van MegaMac
Hi Christoph,
Thank you for your kind words! We're thrilled to hear that your order reached you so quickly—setting records is always a plus!
We appreciate your feedback on the packaging as well. We're continuously working on optimising our materials to make deliveries more efficient and sustainable, so your input is very helpful.
Thanks again, and enjoy your new case!
Antwoord van MegaMac
Hi Calum,
Thanks for the feedback! We’re glad to hear your delivery arrived even faster than expected. Enjoy your purchase, and let us know if there’s anything else we can help with!
A great all-round experience
A great all-round experience, arrived promptly!
7 oktober 2024
Review zonder uitnodiging
Antwoord van MegaMac
Hi Paul,
Thank you for the wonderful review! We’re delighted to hear you had a great experience and that your order arrived promptly. We look forward to assisting you again soon!
Great product - late delivery.
Great product, slightly spoiled by late delivery after I paid extra for next day.
11 oktober 2024
Antwoord van MegaMac
Hi Mark,
Thank you for your feedback! We're glad you loved the product, though we're sorry to hear about the delay despite the next-day delivery fee. We understand how frustrating this can be and will review this with our courier to ensure smoother deliveries in the future.
Thank you for bringing this to our attention, and we hope to make your next experience flawless!
Still waiting......
Ordered a leather case for delivery within 3/4 days, nothing yet and live chat is based on email response and the phone goes to voice mail. Pretty shoddy service
4 oktober 2024
Review zonder uitnodiging
Antwoord van MegaMac
Hi Mark,
We’re very sorry to hear about your experience. This is certainly not the level of service we strive to provide. We apologise for the delay with your order and any frustration caused by our communication channels.
Please know that our customer service team is small but dedicated, and we are doing our best to accommodate each of our customers. We always return any unanswered calls, and we did attempt to assist you as quickly as possible. We look forward to assisting you in the future and hope to provide you with a much better experience that meets your expectations.
Thank you for bringing this to our attention.
Great price, fast delivery
Great price for the Nomad glow sport strap. Item arrived in super fast time (next day after order) I was updated at every stage from dispatch to when the item was out for delivery. Couldn’t have asked for more. Thanks.
30 september 2024
Antwoord van MegaMac
Hi Michael,
Thank you so much for the fantastic review! We’re thrilled to hear you’re happy with the Nomad Glow Sport Strap. Enjoy your new strap!
Efficient Service Quality items.
29 september 2024
Antwoord van MegaMac
Hi Gary,
Thank you for the great feedback! We’re pleased to hear you found our service efficient and enjoyed the quality of our items. Looking forward to assisting you again soon!
Super fast and best prices.
18 juni 2024
Review zonder uitnodiging
Antwoord van MegaMac
Hi James,
We appreciate your feedback, thank you!
MegaMac stands for Quality Service.
Prior to my purchase I contacted the Customer Care Department many times. They was always happy to help with my enquiries. Very helpful & polite. Once I ordered my items the delivery was fast, all items were package well. Thank you for a great service. Very competitive prices. Highly recommended.
10 augustus 2024
Antwoord van MegaMac
Hi Peter,
Thank you so much for your kind words and for taking the time to share your experience! If you need any further assistance in the future, please don’t hesitate to reach out.
Great communication & quick shipping
Great communication & quick shipping.
I will definitely purchase from them again.
28 juni 2024
Review zonder uitnodiging
Antwoord van MegaMac
Hi Tom,
Thank you so much for your kind words! Hope to hearing from you soon.
Antwoord van MegaMac
Dear Dyfed,
Thank you for your feedback. Your recommendation means a lot to us.
Very happy customer
This is my second order of a large RAID unit from MegaMac and they have been excellent in terms of service, delivery and stock on both occasions. Will definitely use them again next time.
1 juli 2024
Review zonder uitnodiging
Antwoord van MegaMac
Dear Nicolas,
Thank you so much for your kind words and constant support. We greatly appreciate it.
Great service
Great service, email query answered same day and package arrived sooner than scheduled . Mac running much faster. Reasonable price too
15 juli 2024
Antwoord van MegaMac
Hi Ian,
Thank you so much for your wonderful feedback. We greatly appreciate your support!
Antwoord van MegaMac
Hi Pete,
Thank you so much for your feedback! It means a lot to us.
Wrong item sent, poor service
Wrong item sent. Blamed 3rd party supplier, despite packing label having MegaMac’s own address. Told me item was out of stock, though still showing as in stock on their website. Item was returned nearly a week ago but they are unable to confirm receipt.
Avoid at all costs!
3 juli 2024
Review zonder uitnodiging
The speed of the delivery
The speed of the delivery , the choice to pick from and the quality of the product. I would recommend to anyone.
14 juni 2024
Antwoord van MegaMac
Hi Jonathan,
Thank you so much for your feedback! Your recommendation means a lot to us.
Warmly,
Aziza
Perfect Service
I purchased an OWC 1M2 8TB drive which was a special order item. This was sent within the quoted timeframe and was exactly what I needed.
What really impressed me about MegaMac was the fantastic service received from Aziza. Nothing was too much trouble, whether it was a technical question, lead time enquiry or order status query. All enquiries were answered quickly and in a friendly and very helpful manner.
I'm 100% happy with my shopping experience and I will definitely use them next time I need an OWC product.
11 juni 2024
Review zonder uitnodiging
Antwoord van MegaMac
Dear Ian,
Thank you so much for taking the time to leave such a wonderful review!
We look forward to hearing back from you again in the future.
I ordered an OWC 1TB 6G SSD and HDD DIY…
I ordered an OWC 1TB 6G SSD and HDD DIY Bundle Kit (for all 2011 iMacs) to replace a hard drive that had failed. It was discounted and about £35 cheaper than elsewhere. I paid for next day delivery. It was delivered next day as promised. The OWC package and online video fitting instructions made it easy to fit and my iMac is now back to working perfectly. The only glitch was that the address on the delivery exceeded my house name and the courier wouldn't have been able to deliver it, but after an email from them I saw the courier delivering something to a neighbour and was able to sort that out with them. All in all I am very happy with this purchase and with MegaMac's service and with the SDD kit supplied.
1 juni 2024
Antwoord van MegaMac
Hi Stephen,
Thank you for your feedback! We're delighted you're happy with your purchase and our service. Apologies for the address issue, but glad it was resolved smoothly. Enjoy your iMac!
Excellent communication.
I ordered an OWC 1TB Aura Pro X2 Gen4 NVMe SSD Upgrade from MegaMac. The original order was no longer manufactured, so they offered this replacement and it works a treat, really fast. However, it was the excellent communication by Aziza to keep me updated on the progress which impressed me. A really helpful professional company, I'll use them again.
14 mei 2024
Review zonder uitnodiging
Antwoord van MegaMac
Dear Graham,
Thank you so much for your kind words and for sharing your positive experience with us! It's wonderful to know that our communication kept you informed and satisfied throughout the process.
This is 3rd time I’ve bought from…
This is 3rd time I’ve bought from MegaMac. Been seemless purchases from start to finish. Will definitely buy from them again.
25 mei 2024
Antwoord van MegaMac
Hi there! Thank you so much for your continued support and for sharing your positive experience!
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