Mercedes Benzofchesterfield Reviews 

Mercedes-Benz Chesterfield – Premium Prices, Second-Rate Customer Service

Absolutely appalling customer service from a dealership that trades on the reputation of a premium brand.

Firstly, nobody bothered to let me know that my car was ready, costing me an entirely unnecessary extra day in transport. Apparently, a simple phone call or message was too much to ask.

Secondly, I had specifically requested a valuation of my vehicle, yet this was forgotten too. I was then left waiting while they eventually got around to doing something that should have been dealt with in the first place.

And then came the valuation itself.

I was offered £24,000 for a vehicle with comparable retail prices around £30,000. With £29,500 still outstanding on my Mercedes finance agreement, that would leave me having to find approximately £5,500 just to get out of my existing finance.

I fully understand that a dealership needs to make money. However, there is a considerable difference between running a profitable business and leaving a customer feeling that they are being taken for a ride.

The difference between the valuation offered and the retail prices I was seeing was around £6,000. I appreciate that retail value is not the same as trade-in value or dealership profit, but the offer certainly did nothing to inspire confidence or make me feel valued as a customer.

The irony is that this is Mercedes-Benz, a brand associated with quality, prestige and premium service. Unfortunately, none of that was reflected in my experience at Chesterfield.

Poor communication, forgotten requests, wasted time and a valuation that left me seriously questioning the deal. All in all, a thoroughly frustrating experience from start to finish.

If this is the standard of service customers can expect from Mercedes-Benz Chesterfield, perhaps the premium badge is the only premium thing about the experience.

I went in expecting professionalism and customer care. I came away feeling frustrated, undervalued and thoroughly unimpressed.

Mercedes-Benz Chesterfield, you need to take a long, hard look at how you treat your customers. I certainly expected better, and based on this experience, I would think twice before returning.

I recently visited Mercedes‑Benz Chesterfield and the team went above and beyond from start to finish. My cream leather interior door‑trim handle was fully restored, and my driver’s seat — which had clearly been refitted incorrectly by an unknown source — was cleaned, corrected and properly reinstalled.

My issue was escalated quickly and professionally from Verity and Clair in the service team to Johnno, the Service Manager. Before I even left the car, he took the time to go through everything with me so expectations were clear and realistic. He kept me updated with his findings throughout the work, and when I collected the car he came out personally and spent a good 20 minutes making sure I was completely satisfied.

A courtesy car was provided, and the whole experience was genuinely complimentary in every sense — efficient, respectful and extremely thorough.

Mercedes‑Benz Chesterfield delivered a level of service that’s rare these days, and I wouldn’t hesitate to recommend them.