Ryan was super helpful, knowledgeable and patient! He helped us kit out our daughter for a trip to Iceland and gave us some great, honest advice that really helped with the decision making.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to g... Toon meer
Bedrijf heeft geantwoord
Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly g... Toon meer
Bedrijf heeft geantwoord
After breaking ankle last year needed good pair of supportive books to get walking again but have wider feet and a lot don't fit! Staff in local shop knew best makes to get for me to try, one mid pri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Barnstaple
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
85 High Street, EX31 1SS, Barnstaple, Verenigd Koninkrijk
- 01613 937060
5,0
Uitstekend
515 reviews
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Good service and price
Ryan was very helpful.
Boots are great and a reasonable price.
12 september 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great customer service
After getting nowhere with customer service via email I went along to my local store and after explaining my issue with a product purchased online the staff member was very helpful, I was refunded for the item that didn't work as it should and although he couldn't replace the item, I was informed where I could get a replacement locally. I was served by Elliot in Millets on the High street in Barnstaple. Great product knowledge and excellent customer service. 5 star rating.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Elliot was superb
Elliot was superb. Helped me deciding on walking boots. Did not have my size in the end and so he ordered them to be delivered to home. He was friendly, knowledgeable and extremely helpful.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Really friendly staff
Really friendly staff, both Rob and the lovely lady - who is always so helpful when I go to Millets. Nothing too much trouble. Up-sold in a friendly and humorous way. Knowledgeable. It is because of staff such as this, that I don't buy online.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Mitch was really helpful in…
Mitch was really helpful in recommending us the perfect sleeping bags for our needs, thanks you!
15 juni 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Friendly and knowledgeable service provided
We were advised and served by Elliot at the Barnstaple millets store and he was extremely helpful and very knowledgeable.
I was looking for something specific that wasn't available in this store, but I was shown an alternative that actually turned out to be a better and more affordable choice for me.
Couldn't be happier!
15 juni 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Saved money
Rob was enormously helpful and gave great advice. He also saved me money. Excellent all round. Thank you
13 juni 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really helpful staff
Really helpful staff, attentive and knowledgeable. Thank you for such excellent service.
8 juni 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Member of staff excellent looking at…
Member of staff excellent looking at ways for me to get the shoes I wanted.
Let down by your systems!
I paid for the shoes and received email confirmation only for 2nd email after leaving the store stating shoes not available! Know have to go back to store to get refund!
12 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Elliot and Mitch gave great advice and…
Elliot and Mitch gave great advice and helped me spend a small fortune in millets, their help and advice was fantastic! Credit to millets! Will definitely visit again!
12 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Extremely helpful staff
I was in the store today with an unusual situation having purchased a waterproof raincoat from Blacks online and having been advised to take it to Millets as my nearest store. Rob and Jeremy were incredibly helpful and resolved my issue very quickly.
28 april 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Elliot was very helpful and patient
Elliot was very helpful in my search for some good walking/hiking shoes and patient with my indecisiveness as it’s difficult to find comfortable shoes.
2 april 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Very nice experience
Very nice experience, the shop assistant was there ready to help if needed without being over egar and gave me lots of useful information.
20 maart 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Mitch is always very welcoming
Mitch is always very welcoming, very knowledgeable and happy to help
29 januari 2025
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent Service by Elliott
Visited Barnstaple branch and was served by Elliott. He was very helpful and knowledgeable about the Vango Henley Tailgate Awning. He gave very good advice and the order was placed. Delivery arrived less than 24 hours later. Have not tried it yet, but hope to do so when the weather improves. Well done Elliott.
5 februari 2025
Review zonder uitnodiging
Had a great experience visiting Barnstaple store
Had a great experience visiting Barnstaple store. Mitch who served me was very helpful, knowledgeable and patient with my selection of walking shoes. I got a great deal on the shoes, better than I would have got on their online store. Thank you.
25 januari 2025
Review zonder uitnodiging
Barnstaple Millets a pleasure to shop there.
Barnstaple is my local Millets and as always the gentlemen were so helpful, not the least pushy and a real credit to your organisation. It is always a pleasure to visit this store and I will do so again very soon as the hiking season for me gets underway. Thank you Barnstaple Millets.
11 januari 2025
Review zonder uitnodiging
Easy to use all good
27 december 2024
Fantastic service in Millets Barnstaple
Great service in Millets Barnstaple this morning. Elliott was so informative & couldn't have been more helpful regarding the purchase of Merrell walking boots. I will definitely be back.
7 januari 2025
Review zonder uitnodiging
Elliott was very helpful to myself and…
Elliott was very helpful to myself and husband, answering us in a very friendly way
14 december 2024
Review zonder uitnodiging
Antwoord van Millets - Barnstaple
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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