Sharon was very helpful. She was patient answering my questions about hiking shoes and advised me criteria of the right size of a hiking shoe. It's sad to hear that Millets-Bracknell is going to be... Toon meer
Bedrijf heeft geantwoord
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Such a shame this store is closing after so many years. They have got lots of bargains with everything reduced. Despite imminently losing her job, the staff member was pleasant, cheerful and helpful.... Toon meer
Bedrijf heeft geantwoord
I walked out of the store the previous week due to a bad experience with a member of staff. However, this week, I was served and helped by Sharon and I could not have asked for better service.
Bedrijf heeft geantwoord
Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Bracknell
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
46 High Street, RG12 1LL, Bracknell, Verenigd Koninkrijk
- 01344 203524
5,0
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mullets (Bracknell) - great service
Mullets (Bracknell) is a great little store centrally located and has great offers for everyone.
Jack who served us was very engaging and has a great rapport with the customer.
6 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service
Megs was super helpful and answered all my questions when buying a new coat.
3 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Sales assistant was very helpful
Sales assistant was very helpful, pointing out the limitations of the walking shoes I was purchasing and suggesting other available options that suited my needs better
2 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Antwoord van Millets - Bracknell
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
It was so good price for me to buy me…
It was so good price for me to buy me bag. And the price was so affordable. Good quality, discounted. I talked with Megan or Megs she was so good to us. Very good customer service. Thank you
2 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Antwoord van Millets - Bracknell
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
What helpful staff!
I was needing a warm jacket before going on a holiday to Switzerland. Anya and Jack were both incredibly knowledgeable and helpful and I came away with exactly what I needed. Thank you.
27 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful for boot advice!
Had a very helpful lady Natalie who helped me choose some boots to try, based on what I wanted. Very nice and friendly. Bought some and hope they’re good!
24 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I visited the Bracknell store to return…
I visited the Bracknell store to return an online order and Jack was ever so helpful. He went the extra mile to assist me getting a refund and he is a true asset to the company!
23 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Jack at Bracknell was very helpful and…
Jack at Bracknell was very helpful and attentive.
20 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Millets (Bracknell), perfect for your outdoor equipment needs
Millets (Bracknell) is pretty much my default location for anything related to the outdoors. I have rarely not been able to get what I wanted, and I always find the staff welcoming and helpful.
I would particularly like to commend the service provided by Cody on my last visit (26th Dec 2025). He was enthusiastic, personable, attentive, and above all accomplished.
My partner described him as providing "old school customer service".
I would certainly recommend this store should you require any outdoor equipment.
26 december 2025
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
I visited Millets in Bracknell on 2nd…
I visited Millets in Bracknell on 2nd January 2026 and Jack served me, he was really friendly, helpful, polite and it was lovely to see.
2 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Berghaus jacket
Berghaus jacket. I went in between Chrstmas and New Year for a Berghaus jacket combo. I spent a while trying on various sizes and customer service person was super helpful, and helped weigh up options. Item was ordered and arrived a few days later. I have tried on and fits really well.
29 december 2025
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Millets staff are awesome
Jack and Meg were fantastic when I went to buy some shoes, very talkative and welcoming, definitely will come back!
13 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Antwoord van Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Friendly and Helpful Team
Popped in today for some new waterproof walking/trekking shoes. I am a size 13 so hard to find many options (a lot of stores stop at 11 or 12) and Oliver was more than happy to help me identify my options, rather than looking at shoes I couldn't have.
Oliver also identified some products with a heavy sales discount and I was able to grab a few bargains while I was in store.
The rest of the team were all very friendly, even though it was close to closing time I felt no pressure or rush of service.
Would definitely use Millets in Bracknell again.
10 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
The very welcoming I received from Megs…
The very welcoming I received from Megs when I entered the store. She also recognised me as a regular customer.
6 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amazing experience
Nat was very helpful in answering all my questions about backpacks, and more than happy to assist me with adjustments, which was so helpful. Oliver was so friendly and helpful at checkout too! An absolute pleasure to have visited your store today and pick up some very cheap but reliable gear!
3 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Really great service from Cody
Really great service from Cody. Very knowledgeable and helpful.
Update: One piece of feedback I forgot to mention is that it worked out cheaper for me to buy online using the SAVE15 code. Unfortunately, the team weren’t able to price match in store. It would be great if staff were empowered to honour online promotions, as the current setup encourages customers to buy online rather than support the high street.
2 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Natalie was very patient when I tried…
Natalie was very patient when I tried on billions of pairs of walking shoes. She offered advice about which shoes to get, and which ones were waterproof.
30 december 2025
Review zonder uitnodiging
Antwoord van Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
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