Ordered some boots and Evri failed to deliver, they went straight back to millets warehouse and wouldn’t try to re-deliver. Very bad customer service. Will not be ordering from millets again!.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... Toon meer
Bedrijf heeft geantwoord
Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... Toon meer
Bedrijf heeft geantwoord
Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Bury
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
Unit 5, Woodfields Retail Park, BL9 5BY, Bury, Verenigd Koninkrijk
- 01617 636620
4,9
Uitstekend
478 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing Customer service by Scott the…
Amazing Customer service by Scott the manager from the Bury store very helpful. went the extra mile for me and did my laces for me
5 februari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Never bought a pair of walking boots in…
Never bought a pair of walking boots in my life. So today I ventured into Millets Bury to tentatively have a look. I have large feet so I was so surprised that they had boots that would fit me. Great advice from Ri and I was able to use my national trust card for a bit of discount too. Very friendly will call again
2 februari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
exceptional customer service by Calumn and Steven
I visited Millets Bury 1184 to buy a winter hat and bag suitable for easyjet hand luggage. Calumn and Steven provided exceptional customer service. They patiently helped me find the right bag, as well as clarify the dimensions of the bag so it would be appropriate for hand luggage. I was also advised on getting a bag cover to provide water protection.
Calumn and Steven were personable, calm and highly professional in their approach. I was very impressed by their high level of customer care and client centerdness.
31 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Callum was really lovely and very…
Callum was really lovely and very helpful with my query. Nice and friendly guy thanks Callum for your help
30 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Harry was a great help today
Harry was a great help today. Told him what we needed, he measured the rucksacks we’d chosen to make sure they were ok for cabin luggage, pointed us in the right direction for everything else we needed. Prices were great too. Thanks Harry
27 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Fantastic Service
Just like to thank Callum for such excellent customer service. Called in to buy a waterproof jacket but they did not have my size in stock. Without having to ask, Callum checked if it could be ordered on-line and also if it was in stock at any of the other local stores.
Will certainly be back to buy other products.
19 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Callum was friendly and helpful
Callum was friendly and helpful, much appreciated.
25 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Served by Callum and Leighton
Served by Callum and Leighton. Came in to return jacket from U Outdoor as requested by UO. Lovely people. Helped me to return goods. Understanding about my difficulties in hearing. Asked if I wanted to look round shop while waiting. Callum Offered advice on items I looked at. Not pushy. Came out with a Peter Storm fur lined Gillet. Love this shop. I buy from them online too. Excellent quality at excellent prices. Thank you
25 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Friendly, helpful and knowledgeable
Served by Hannah. She was helpful, not pushy, cheerful and knowledgeable. She was happy to take time to get boot fitting absolutely correct. Store clean and well stocked.
17 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Only called in for a rucksack
Only called in for a rucksack , no pressure off Callum for a sale so carried on shopping and walked out with boots and rucksack cover which Callum pointed out that it was recommended and again not pushy . Pleasant experience.
23 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Callum was extremely helpful
24 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Callum who served us was very friendly…
Callum who served us was very friendly and helpful. He helped us choose great quality waterproof pants and gloves
23 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Brilliant Staff, Outstanding product
Callum made sure I was happy with products chosen, even suggesting what similar brands have different styles/fits when it comes to waterproof jackets. Can’t fault him of the product at all. Overall 10/10 I will be returning in the near future!
22 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
buying tent
went to buy a tent that was marked at £131 but had to order it online where it was priced at £170 I was told if I brought in the receipt I would get a refund for the difference which I did the staff were very polite and helpful in store especially Emily who delt with me on both occasions at store,
would definitely use this store again
Thanks guy's
6 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Was served by Callum
Was served by Callum. He was enthusiastic, answered all my questions, very knowledgeable about the stock. A very pleasant and successful shopping experience.
15 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Some great prices and pleasant staff.
18 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Steven was extremely helpful I was…
Steven was extremely helpful I was buying walking boots for my grandson and he help us find the right shoes and an excellent fit. We even bought two tops and a hat. Super experience.
17 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Great savings in sale and helpful service
Popped in to Millets Bury for a "quick look" and 2 pairs of hiking boots, 2 lots of hiking socks and a lightweight coat later we walked out. Served by Steven who was attentive and very helpful. Great savings in the sale.
17 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Failed boots
Took some boots in which the sole had started to come off. Only had them 5 months. Scott was great and changed them for me despite me losing the receipt. Great service 👍🏾🙂
13 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Go to place
Leighton was really helpful, patient and knowledgeable about products.
It's our "go to " place for all things outdoors.
12 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Bury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
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