Millets - HastingsReviews 

1.028
TrustScore 5 uit 5

5,0

12/13 York Building, TN34 1NN Hastings, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was served by Phil and he was absolutely brilliant and full of knowledge! Gave me the proper kit needed for a Lake District visit and items that will last a long time. Would highly recommend visitin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Hastings branch - Sophie and Phil We visit as my son had a growth spurt the week before his DofE expedition and had outgrown his walking boots. Phil spent a lot of time ensuring that the boots... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Went in today and was served by Harry. I came in with a big list of bits I needed, Harry helped explain all features and benefits of various products so I could make an informed choice, highlighted go... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I went in for a few bits for an upcoming trip. Phil was really helpful. While talking, he asked about the rucksack I'd purchased from another branch and he explained it should be fitted to me, which t... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Buitensportkleding- en uitrusting
  2. Activewear winkel
  3. Koffer- en tassenwinkel
  4. Kampeerwinkel

Over Millets - Hastings

Geschreven door het bedrijf

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contactgegevens

  • 12/13 York Building, TN34 1NN, Hastings, Verenigd Koninkrijk

  • 01424 233589

5,0

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
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3 sterren
2 sterren
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5,0

Alle reviews

(1.028)

4.792 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Brilliant service! Thanks Phil!

I was served by Phil and he was absolutely brilliant and full of knowledge! Gave me the proper kit needed for a Lake District visit and items that will last a long time. Would highly recommend visiting if you're in need of camping or hiking gear!

1 juni 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Hastings branch

Hastings branch - Sophie and Phil

We visit as my son had a growth spurt the week before his DofE expedition and had outgrown his walking boots.

Phil spent a lot of time ensuring that the boots fit and still had growing room.

Thank you. My son completed his expedition in high heat with no blisters (unlike some of the others). Will definitely be back and have already recommended to many friends.

6 juni 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

The manager and staff were amazing

The manager and staff were amazing. I run a scouts group and needed new tents they went above and beyond to source the tents we required and they helped me load them into my car.

18 juni 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Millets in Hastings has an amazing…

Millets in Hastings has an amazing service. Phil was very helpful and gave an exceptional service.

15 juni 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Lucy, Phil and Ethan were exemplary

Lucy, Phil, and Ethan looked after me very well. I had a pair of faulty boots to return under warranty. They accepted them without quibble and helped me select a replacement pair. I was impressed by the care taken to ensure I had boots that fitted me well.

15 juni 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Helpful and knowledgeable staff

I went in for a few bits for an upcoming trip. Phil was really helpful. While talking, he asked about the rucksack I'd purchased from another branch and he explained it should be fitted to me, which the other branch hadn't mentioned. He offered to do it for me so I fetched it from the car and he showed me how to fit it and how to pack it which was super helpful. I'll definitely be coming back to this branch for my future purchases.

12 juni 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Harry helped me choose some walking…

Harry helped me choose some walking boots from a good selection. The service was excellent, helpful and knowledgeable. Have purchased quite a lot from this store over the years and I’m very grateful this shop exists as it’s a much better experience than online.

14 mei 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Many thanks to Phil for his help

Many thanks to Phil for his help. He patiently and with great knowledge helped us to choose and fit a backpack. He a made this shopping trip so much easier. Thank you again:-)

6 juni 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Young lady was extremely helpful

Young lady was extremely helpful

19 mei 2026
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Firstly I was really pleased to find a…

Firstly I was really pleased to find a branch of Millets as they have all disappeared near where I live. The Hastings branch is well stocked and welcoming. I particularly needed a replacement for my much worn and loved Merrell walking trainers. There they were and at an excellent price. Phil, served my and gave me excellent advice on fitting and ensuring I'm happy with my purchase. Clearly very knowledgeable and personable.

The whole experience brightened an otherwise wet and windy day.

4 juni 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

We came in to buy a rucksack for our…

We came in to buy a rucksack for our son's first trip away with the cubs. We couldn't fault the service we received, from talking through the different types of bags to settling on one and having it fitted. Phil was really helpful and we came away with two items which fit the bill. Would definitely recommend

16 mei 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Went in today and was served by Harry

Went in today and was served by Harry. I came in with a big list of bits I needed, Harry helped explain all features and benefits of various products so I could make an informed choice, highlighted good offers and alternatives, and even pointed out things I would have otherwise forgot. Good employee, great chap.

3 juni 2026
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

5/5 Great customer service

Popped in today as needed some footwear for an upcoming hiking trip. Sophie was great. Informative and patient and helped me pick out what I needed. Great service. Thank you

31 mei 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Phil was really helpful and…

Phil was really helpful and knowledgeable about the boots he fitted me for and gave lots of advice for my son's upcoming Duke of Edinburgh hike. Thank you!

8 mei 2026
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Amazing customer service!

Amazing customer service from Ethan, he was very helpful in finding our perfect hiking shoes. Very informative giving good tips and recommendations!

9 mei 2026
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Assistant was super helpful and very…

Assistant was super helpful and very informative. Nothing was too much trouble to explain. Made shopping a pleasant experience

23 mei 2026
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Brilliant

Brilliant, thank you!!!

9 mei 2026
Logo Millets - Hastings

Antwoord van Millets - Hastings

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Amazing customer service

Harry helped me find the perfect shoes today and delivered amazing customer service!
Thank you, I will come again :)

20 mei 2026
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Phil was knowledgeable and helpful

Phil was knowledgeable and helpful. He spend plenty of time helping me find the best boots for climbing Snowdon. A really good service

16 mei 2026
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic customer service and very…

Fantastic customer service and very happy shopping with Scouts discount also very good value. We went for a spork and left with boots, socks and a metal cutlery set! We were served by Phil and my daughter had her feet measured and advice on the best boots for her with best value quality hiking socks. I'm coming back for a Father's day present.

15 mei 2026
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

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