Really helpful staff. I returned an unopened boot care product (not suitable for G-tex) and was very well advised on hiking socks. Jay and his assistant were very helpful.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service! Really enjoyed getting advice from both Ryan and Jack about my new shoes. Would shop here again.
Bedrijf heeft geantwoord
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Toon meer
Bedrijf heeft geantwoord
I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Hexham
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
24 Fore Street, NE46 1LZ, Hexham, Verenigd Koninkrijk
- 01434 693606
4,7
Uitstekend
366 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly and helpful staff
The staff were both extremely helpful and friendly. I tried some fleeces on but needed different sizes so a staff member got them for me. I bought three fleeces (two Peter Storm and one Craghopper). They were on offer and great value.
27 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Terrible Assistant Shouting At Me
I was in Millets shopping yesterday in Hexham, there were two assistants serving and the younger of the two took my item off me, while the older assistant (Assistant 2) serving someone that was in front of me, so I was looking at the assistant who I thought was serving me, and all of a sudden the older lady shouting at me saying let me see if this works, for the 3rd time, and this is what got my attention, I couldn't believe it, I said sorry but I thought I was being served by the other lady, she totally embarrassed me in front of everyone in the shop, she has a bad attitude, and I will be making a complaint to head office about her.
26 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@millets.co.ukquoting your review reference as the subject TP97 and provide your order number, full name, and billing address so we can assist you with this further.
Also, could you please remove the receipt number from the review as this is a TrustPilot is a pubic review site.
Regards,
Saif.
Millets Online Reviews Team.
Great deals on the sale
Great deals on the sale, very friendly and helpful staff
26 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Staff fantastic
Staff fantastic, exchanged walking boots promptly and with no fuss, thank you very much.
26 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
This is a gem of a shop
This is a gem of a shop. The friendly helpful team led by Jennifer will help you find anything you're looking for....and sometimes show you things you never knew you needed. Great to shop local in Hexham
17 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
The staff are always friendly
The staff are always friendly and approachable. Great advice and help choosing new hiking boots.
Even made a fuss of my dogs and gave them a biscuit!
13 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The staff are always welcome and helpful
12 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Antwoord van Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Brilliant service
Brilliant service from Jennifer and Claire wouldn’t go anywhere else 😊
12 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Highly recommended
Staff are friendly, knowledgable and keen to help. The assistant (I didn’t get his name) was able to explain the differences between various boots and choice of walking poles.
9 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful re stock and getting shoes…
Very helpful re stock and getting shoes out to try on.
8 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Friendly and helpful service
Friendly and helpful service, even when just about closing..😁
31 juli 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Good value and friendly staff
Good value and friendly staff, very helpful will defo use again
2 augustus 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Prompt and knowledgable service
Prompt and knowledgable service. I needed to know what price of self inflating mattresses .
The manager quickly used a scanner to find prices and i purchased.
Thank u
24 juli 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great service in Hexham
My husband and I were visiting Hexham recently and passed this store. Looking for a new waterproof jacket, he decided to go in. Even though it was only a small store it carried a large range of varied stock. There was only 1 lady member of staff on the shop floor and she was obviously kept busy replenishing stock and dealing with customer enquiries. We found a jacket he liked, but not a size so asked if there was one in stock. A quick stock check told us that there was one and another member of staff brought it down to us, He stayed and helped my husband to try on the jacket, check the sizing and fit - really helpful as he's disabled and it's sometimes difficult. The jacket was perfect. A big thank you to 2 very friendly, well informed...and very patient staff. Great ambassadors for your store in Hexham - I'm just sad, that being so busy, I didn't get to see their name badges so I could name them properly - they were excellent!
11 juli 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great service
Visited today to buy walking shoes. Helpful and knowledgeable advice from a couple of very friendly staff. Good range of products available.
10 juli 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Best service
Very friendly and helpful staff made for a great shopping experience
3 juli 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Friendly, helpful and knowledgeable staff
23 juni 2023
Antwoord van Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Patient and helpful staff
Patient and helpful staff. Several pairs tried before one selected for purchase
21 juni 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Always helpful and pleasant
18 juni 2023
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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