Millets - Hexham Reviews 

good service.. refund immediately

I received good advice on the item I bought- the tent I wanted to buy was not available so an appropriate alternative was recommended. The assistance given was excellent and the price paid was great. It is very convenient to have a local shop to go to and view the item before buying.

Ryan was very helpful and exceptionally patient while I took ages to decide which boots to buy. Many thanks

The product knowledge of Ryan from the Hexham store was key in my purchase. Plus I didn’t feel pressured, it was a really good shopping experience!

Great store, great staff.

I am writing about a bad experience I had at the Hexam branch of Millets.
I went there with a guest who was visiting from abroad. The products were really nice and we liked some of them. Then we went to the checkout. My guest gave their card for payment, but there was an error on the card. Then I gave my card and it was approved. This time, the cashier asked for my ID. I told them that I didn't have my ID with me, so they refused to accept the payment and said they would refund me (which they did 10 days later).

Then we tried my friend's card again, but the cashier said there was no signature on the back of the card and they couldn't take payment. We were surprised by this. Then my friend saw that there was a signature on the back of the card. We wanted to make the payment again, but this time the cashier asked my friend for their ID or passport. We felt like we were being treated as if we were under police control. We couldn't understand what was going on. Anyway, in the end, my friend showed their passport and ID and made the payment.

I have been living in England for a year and I have shopped many times. I have never encountered such a practice anywhere else. Because of these practices, I don't even want to pass by the Millets store anymore.

On a mini break. Lovely to shop somewhere different. Excellent service by a man, a visiting member of staff who got the fleeces ready to try on and was very helpful and friendly. He also explained about the half price offers with a purchase.

Excellent customer service, offered unsolicited advice which was much appreciated very friendly and helpful in all aspects of our visit to the store.

I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my size they ordered them for home delivery and they arrived the very next day.

Asked for help in buying a waterproof jacket so helpful got a great bargain the assistant even help in saying which colour looked best on me . Always been very helpful to me every time I go in

Fitting room closed as door jamming, so bought the trousers took them home to try on. Didn’t fit so went straight back for a refund. Asked the young man who originally served me for a refund, a older lady took over, what a rude officious person. I presented my receipt, she demanded to see the front of my credit card, then asked to see the back, why? I asked, because we do a signature check she replied. Then asked for my name , postcode and house number. Why? I asked, for security reasons was the reply, just a moment I have the receipt , that young man served me, it’s a chip and pin card you do not need any of that information. Then you can’t have a refund was the response. So I gave the details, she them asked me to sign two pieces of paper, I scrawled something, nothing like my signature. Did she check? No. Most retailers stopped these draconian procedures a long time ago. Yes had I not had a receipt then I could understand. She would do very good as a sales prevention manager. Incidentally the same lady told me a few days ago that they couldn’t get stock due to brexit, as it had caused a shortage of shipping containers.

Service and speedy delivery

So quick and easy ordered in store and delivery the very next day.
Fantastic service.

Absolutely spot-on customer service! This is how it should be everywhere!

As usual excellent service from Hexham Branch plus am extremely impressed with the swiftness and excellence of the package. Sorry for delay with this review.

Excellent staff. Very helpful.

What great staff! I’ve been into Millets Hexham twice this week and was helped each time by Carol. She really knows your products and goes out of her way to make sure she finds exactly the correct product that I need.
Thank you

Excellent service and good product advice as always in the Hexham branch. Staff very helpful.

Excellent customer service. Lovely, friendly staff. Great range of products. Thank you.