A very welcoming atmosphere and knowledgeable, helpful staff who provided excellent service. My questions were answered thoroughly and with expertise. Will be stopping there again for any future campi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Second time visiting the store in the last twelve months to find not much had changed re customer service. Asked some questions re product I wished to purchase to be unfortunately met by a “couldn’t... Toon meer
Bedrijf heeft geantwoord
Recently bought x2 dry robes in my local Millets in Hitchin. Professional, knowledgeable & helpful customer service given by all staff every time I go in there. If I'd needed to replace/refund, the pr... Toon meer
Bedrijf heeft geantwoord
The team at Millets Hitchin are super friendly, helpful and knowledgeable, and the shop is an asset to the town. I needed a few last minute bits before a big trip and the team were happy to help me fi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Hitchin
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
26 Market Place, SG5 1DT, Hitchin, Verenigd Koninkrijk
- 01462 413567
4,7
Uitstekend
515 reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Leo who helped me purchase a robust pair of walking shoes.
Leo the staff member who helped me purchase a very robust pair of walking shoes. Leo was knowledgeable,listened to what I wanted and very helpful.
9 juli 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful staff and a well-stocked…
Very helpful staff and a well-stocked branch. No trouble finding what I was looking for and well-priced. Overall, a great experience.
8 juli 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Simon above and beyond
Simon was great I first called for him to see if he had a product in and he saved it for me to come the same day and pick up
5 juli 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Straight forward purchase
Straight forward purchase, good price friendly staff
2 juli 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Pleasure to shop
Well stocked shop, good prices and the staff is always helpful.
27 juni 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Friendly helpful staff
Friendly helpful staff. Don’t forget your National Trust discount. 😀
24 juni 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Helpful and polite service from Simon
Helpful and polite service from Simon, thank you.
19 juni 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Kit was very helpful and didn’t…
Kit was very helpful and didn’t pressurise me but gave me good advice
14 juni 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Antwoord van Millets - Hitchin
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Simon was friendly and helpful.
9 juni 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
A small shop with good customer service. I have purchased various items over…
I have purchased various items over several years including boots, sandals, hiking sticks , walking trousers and rain coat. I always find the service from all the staff friendly, informative and they are always willing to help.
8 juni 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Very helpful staff in the Hitchin shop
Very helpful staff in the Hitchin shop. Very patient too, as my son tried on numerous pairs of hiking boots!!
Good advice given with regards to the Duke of Edinburgh award.
5 juni 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Sophia was very helpful in giving me…
Sophia was very helpful in giving me knowledge in the best waterproof jacket to purchase, along with other questions I had! Very helpful and a lovely young lady. Thank you Sophia
4 juni 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Very Helpful Service
I was served by Kit he was very helpful gentleman.
24 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great value for money and lovely…
Great value for money and lovely service from the staff.
21 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Very helpful, courteous staff.
Replaced my faulty Scarpa boots without any quibbles. Gave advice as what to consider for a replacement pair, great service around.
19 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
A lovely little shop that seems to have…
A lovely little shop that seems to have everything we need and have a good variety. The customer service was great too.
12 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great customer service
Millets in Hitchin never disappoints.
Always a great selection and very helpful staff.
Simon was particularly helpful today and I was very happy to get NHS 20% discount too, Thank you.
17 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Polite and helpful
Polite and helpful , positive experience, the shop has a good atmosphere and the whole team work as one to provide the best customer experience.
16 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Kit was very helpful when I was…
Kit was very helpful when I was choosing walking socks . It’s so much better going into the shop instead of buying online . I received friendly, personal and knowledgeable service
5 april 2024
Review zonder uitnodiging
Antwoord van Millets - Hitchin
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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