Served by Daisy on Saturday to buy some hiking boots. Really excellent customer service. Really knew her stuff. Knew all the differences between brands / models of boots. Made good recommendations, di... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My son and I went into Millets with a long DofE kit list and very little clue about what we actually needed! Chloe took us in hand and used her experience to steer us in the right direction and made r... Toon meer
Bedrijf heeft geantwoord
We bought a jacket on the internet for our Grandson but as is usual nowdays sizes vary with manufacturers. Took it back to the Tunbridge Wells shop and the staff were more than helpful with refunding... Toon meer
Bedrijf heeft geantwoord
Visited this shop previously and received great service. Visited today specifically for advice & guidance on walking boots and some other items required. Was served by Aria who was approachable, frie... Toon meer
Bedrijfsgegevens
Over Millets - Tunbridge Wells
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
3/7 Camden Road, TN1 2PS, Tunbridge Wells, Verenigd Koninkrijk
- 01892 574891
4,9
Uitstekend
479 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Daisy - hiking boots
Served by Daisy on Saturday to buy some hiking boots. Really excellent customer service. Really knew her stuff. Knew all the differences between brands / models of boots. Made good recommendations, didn’t overload with too many suggestions. Had a few neat tricks for getting the right size ! Boots chosen worked out well
13 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great products brought for my whole…
Great products brought for my whole family lives in aboard
19 juni 2026
Antwoord van Millets - Tunbridge Wells
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Supportive and Helpful
Supportive, well informed and good range of stock to choose from. Great transaction, thank you.
12 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
We bought a jacket on the internet for…
We bought a jacket on the internet for our Grandson but as is usual nowdays sizes vary with manufacturers. Took it back to the Tunbridge Wells shop and the staff were more than helpful with refunding and replacing the item.
22 mei 2026
Antwoord van Millets - Tunbridge Wells
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Antwoord van Millets - Tunbridge Wells
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Extremely helpful with a camping list…
Extremely helpful with a camping list and helpful Chloe. Exceptional staff member. I. Caleb very helpful all e excellent staff
6 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Antwoord van Millets - Tunbridge Wells
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
DofE kit list shopping!
My son and I went into Millets with a long DofE kit list and very little clue about what we actually needed! Chloe took us in hand and used her experience to steer us in the right direction and made really good suggestions. I’m very grateful for her patience and common sense. Will definitely head straight there next time!
11 april 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
We visited the Tunbridge Wells store…
We visited the Tunbridge Wells store this weekend and were very impressed with the knowledge and helpfulness of the staff in helping my wife to select and try some walking boots. I would highly recommend Phoenix to who served us.
28 maart 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Great shop, amazing staff
Great shop had everything we needed to prepare for our daughter's d of e expedition.
We were served by Chloe who offered her assistance and advice in choosing a rucksack with full instructions and demonstration to our daughter on how to use it effectively! From here Chloe actually ended up going through our whole list with us guiding us every step of the way, so professional, passionate and friendly quite possibly the best customer service we have ever had in a shop so this 5*rating is for her well done Chloe!
22 maart 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Caleb was very helpful and…
Caleb was very helpful and professional
19 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Service was great
Service was great. Caleb was very diligent and determined to find the missing shoe to make the sale. I will certainly return to the Tunbridge Wells store when I need any further outdoor equipment. Well done Caleb.
26 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
replacement waterproofs…
Went to Tunbridge Wells Branch for replacement waterproofs and was served by Chloe who was very knowledgeable and polite, she gave good advice on choice as well as how to look after clothing and boots
Thank you Chloe
18 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent service from the Millets team…
Excellent service from the Millets team at Tunbridge Wells - friendly, knowledgeable, helpful - as our family of three bought walking boots.
3 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Returned hiking boots
I returned hiking boots after 12.5 months because they were leaking like a sieve - despite being treated and reproofed. The person behind the desk agreed fully that no hiking boots should do this after 12.5 months. Although they couldn't give me a refund, I was offered a full credit note (gift card) to spend in any of their shops or related shops. Overall, I felt this was fair. I thought I would have a battle to get anything, but was pleasantly surprised. Thumbs up for the branch in Tunbridge Wells and an understanding and helpful member of staff.
19 december 2025
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Chloe was amazing and very helpful
7 december 2025
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Olly served me and was very couteous…
Olly served me and was very couteous and helpful. He directed me to exactly what I needed and I left a very happy customer. Thank you Olly, you are a credit to your store. Kind regards, Gary
4 december 2025
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Olly was very friendly in helping fetch…
Olly was very friendly in helping fetch a couple of jacket sizes from the store room.... Not a pushy salesman
29 november 2025
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very knowledgeable and gave great…
Very knowledgeable and gave great insight to products. Daisy is a credit to your business.
29 november 2025
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great products at great prices and…
Great products at great prices and excellent customer service!
27 september 2025
Review zonder uitnodiging
Antwoord van Millets - Tunbridge Wells
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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