I recently purchased this mini PC and I’m very satisfied with its performance. It was easy to set up and worked right away without any issues. It runs smoothly for everyday tasks and also handl... Toon meer
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I just saved my $1,000 Lello Musso Pola (justly dubbed the “Ferrari of ice cream makers”) from the junk heap thanks to a replacement gear and shaft from MiniPCaffe. Not only did the company suppl... Toon meer
Bedrijf heeft geantwoord
Delightful company to deal with. They answered all my questions super quickly. There was an issue with the shipping but they kept me informed. The item was very well wrapped which was good because som... Toon meer
Pelayanan yang diberikan kepada customer sangatlah baik, seller sangat ramah, pesanan dikemas dengan sangat baik, waktu pengiriman nya juga tepat waktu dan produk yang dijual sangat berkualitas, highl... Toon meer
Bedrijfsgegevens
- Koffie-apparaat leverancier
- Huishoudapparatuur winkel
- Computerwinkel
- IJsmateriaal leverancier
- Restaurantbenodigdheden winkel
Geschreven door het bedrijf
Your Home For Anything Coffee! We are specialized in: Espresso equipment such as espresso machines and coffee grinders. Italian Ice cream makers from the best brands in Italy. Pizza & flat bread dough rollers for pizza places and bakeries. Pastry dough rollers for rolling cookie dough, pastry dough, fondant and more. Professional pasta machines and accessories. Check out our wide Mini PCs selection with mini computers based on both Intel i3, i5, i7, i9 CPUs and AMD Ryzen processors with the powerful Nvidia GeForce graphics, combines with fast memory and SSD. We are based in Italy and China and we provide a fast and secure shipping to most of the destinations worldwide, feel free to contact us by email, WhatsApp or one of our social media accounts. Check our "contact us" page below: https://www.minipcaffe.com/pages/contact-us
Contactgegevens
Cheap coffee machine prices at cost of awful communication and service
Purchased an Italian coffee machine back in October 2019.Good price, quick product receipt from manufacturer.
There the good news ends. After sales service is appalling and if you have an issue with a product after purchase, you'll wish you had paid that bit more to buy from a reputable retailer.
My machine failed after the manufacturer installed plug melted. No idea if this was a fault with the machine or a power surge. Either way, that meant the item was still live and connected to the mains after it should have blown the fuse at worst. This could have electrocuted me or my family.
After 2 weeks, the company finally advised where I could send the machine to for repair, at my cost of packaging and shipping with no detailed instructions or clear way to see how I would be refunded. After shipping the product I was then contacted by Minipcaffe to advise they had given me the wrong shipping address. More hassle for me to contact the courier and rearrange delivery. Now, after the product being with the repair service for 2 days, Minipcaffe have got in touch saying the packaging was poor, the machine has water in it (and saying I probably left the tank full of water before shipping which I know I didn't!?! ) and potentially the machine has been damaged. Again more hassle for me as the buyer of a £2k coffee machine.
God knows how long I'm going to have to wait now, when or if I will be refunded and what sort of state they will try and return the machine to me in.
Awful experience, condescending approach in communications and a terrible failure to take real responsibility or adequate action.
Do not buy through Paypal if you want any consumer protections, as they have no interest in protecting your consumer rights and left me high and dry in any negotiations with Minipcaffe, who made things up as they went along.
Update:
I did finally get a refund on returning this machine. Minipcaffe have confirmed they are dishonest company with their below reply. I had to send the product back directly to the manufacturer, after the manufacturer agreed to a refund and me constantly asking them for help. NOT Minipcaffe. I had to provide pictures of my packing return and double packed it to ensure adequate protection during shipping, which was acknowledged on receipt. Minipcaffe never handled or processed the return as they do not have operating sites in Europe and only act as a middle man to deal with all orders through 3rd parties, so they are lying here about the state of the returned machine
6 maart 2020
Review zonder uitnodiging
Antwoord van MiniPCaffe.com
Hi dear buyer, it would be fair to add that you have received a full refund for the machine, even though it was packed poorly and arrived in a very bad condition to us, damaged completely.
We had to take a full lose for on machine(almost 2000$), but we are very glad that we were able to give the best service possible to you.
Take care.
MiniPCaffe.com
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