MIRA Safety Reviews 345

Do NOT buy anything from this company. The absolute worst at customer service. Just read all the negative ratings and do not make the same mistake that myself and others have. Most importantly, anything you purchase is not available for return once it has been delivered. I paid over $1,000 and 2 days after my items arrived they had a big sale. They refused to credit me the difference for the lower prices and also said I could not return any items. They had a chance to save me as a customer, but instead they chased me away and I will never buy from them again. As negative ratings continue to increase they will go out of business some day.

Website provides propaganda and wrong data about war sites and one sided racist information

I bought the DTX-1 Ultrasonic Cleaner and it died after just 2–3 uses, yet Mira Safety refused to cover any return shipping, forcing me to pay again for a defective product. Their “no refunds” policy for overseas orders means you literally pay twice: once for the broken device and again to send it back. I’ve never encountered a company that won’t even arrange a courier pickup, despite selling directly to international customers. Customer support stone-walled me and left me footing a hefty shipment and customs bill. Avoid buying from Mira Safety if you’re outside the U.S. – you risk paying twice for a defective item with zero support or legal protection.

Edit (after Mira response):
The initial cost to return the product is around $500 (via UPS). I have repeatedly asked your support for the cheapest possible option and they simply referred me to the DHL and UPS website, where the prices are close to the one listed above. I did not receive any assistance from them, but I will not pay 60% of the price, at my own expense, to send the product back.
As I have repeatedly stated to your team, if you wish, take delivery and receive the product, which was purchased only 2 weeks ago!!!
If it works, keep it and refund my money!

This company is terrible. I have spent thousands of dollars with them since I got out of the military in 2022. I have had numerous shipping issues. Their customer service is horrible. Here is the most severe example:

I placed a large order (over $1000) in November 2024 for the holiday sale. They shipped half the order in December. I have been fighting to get the rest of my order fulfilled since then.

It’s understandable that some items are back ordered especially around the holiday. But I asked multiple times in December 24, January 25, and February 25 to fulfill the other half of my order which was a set of MOPP gear for $777.

Here’s the issue, they finally shipped the MOPP gear in February but they only send the suit. I had purchased a special “Santa suit” which had suit, boots, gloves, and tape. I spent days going back and forth with their customer service explaining that they only sent the suit. And they are refusing to send the rest of the set claiming they already sent it.

They want me to prove that they didn’t send the rest of the set previously. This is ridiculous, I have the packing slip and I identified exactly what they sent IN 3 SEPARATE PACKAGES. They had me take all my gear out of storage and take pictures to show that THEY DIDNT send the rest of the set.

The most messed up part about this is it’s their mistake. They had me pay $30 for shipping protection. They won’t ship the missing items from my set. What’s the point of shipping protection.

Bottom line Mira Safety needs to take the “customer satisfaction” off their website. They don’t care about their customers.

Buyer beware you may not get your stuff that you ordered, and if you do it will likely be delayed. Good luck with dealing with customer service.

I attempted to cancel an order I made this evening, and am getting the run-around. Your "customer service" representative, Jeffrey, says that they're not able to "directly cancel the order", despite the fact that you're literally using Shopify, a CMS that I'm VERY familiar with, it takes nothing but a few clicks to cancel an order. Very poor business practices.

The best company ever for preppers, enthusiasts, and disaster supplies.

Paper mask don't work, Anybody that has been in the Military knows this. You have to use your masks to get to safety.

MIRA Safety is my go to for great quality gear

I have been reviewing your website and I see you got some wonderful gear. Very helpful in the scary times, in this world. My husband and I are trying to figure out, what we will need the most. I believe my son has already ordered stuff. But I believe, over the next few months, we will have everything we need, from your website.
Thank you

Great products

I joined the giveaway

I love their selection of products and the quality of the selection they have. The products themselves are of the highest quality and I have no issue providing these to family and loved ones during potential times of crisis/

I just ordered some equipment from Mira a few days ago. They have been great with emails telling me that my order has been processed and that my product is on the way to me.
I’m looking forward to trying the mask on and seeing how it feels. I’ll write a follow up review then.

Impressive variety of options for any needs.

I like the quality of Mira products. I feel that I can trust Mira.

Amazing quality and easy to use! I know my family is well protected with this brand and that gives me peace of mind.

No experience at all. But judging by what I can see on Your website the equipment is super. Though, the best survival kit ever is living in the USA - the land of the just, free and courageous ! MAGA !!!

I like Mira products mainly because they fit my big head. Masks have a clear fog free view which vital for safety in a working environment.

Obviously I have not had a opportunity to really "test ' it but I do have some CBN full face masks that fit and function well
I
Opted for the filter to be offset to allow things like shooting while using which is functional