Mixam Reviews 

After some confusion on my part I got what I wanted

For my first ever order with Mixam I did quite a large order which I was a little apprehensive about but they offered such a good rate per book and a very good turnaround time so I thought I would go for it.

The online service to customise my quote was fantastic with so many different options, and then producing a template unique to your quote is such an important tool that I used.

My book was an art exhibition catalogue which was mainly images so the files were quite large, but they uploaded onto the site very quickly and with no issues and I was able to verify straight away that it was all correct.

The deadline for the books to be printed and sent was perfectly accurate and they were sent out on time via DPD which arrived the next day.

In regards to the quality of the print they came out absolutely amazing. Like I said, the whole book was mainly images and every page looked fantastic, the cover and printed inside covers were great too. There were no trim lines visible and every book was uniform with each other.

Printing defects:
From my whole order I identified 3% of the copies had a very minor defect from printing, such as indents from perhaps a guillotine press or something, and a little bit of ink spread. However, 97% were perfect and the ones that weren't were very minor so I don't blame anyone there missing them.

Shipping:
Unfortunately, there were books which were damaged in transit. Some boxes arrived damaged and ripped which caused a few of the corners, spines, and some covers to rip, warp and deform. The overwhelming majority of the books were pristine thankfully. The damaged ones were an issue with exclusively the delivery company when handling the heavy boxes, who aside from that did a great job.

Support:
When I reached out to Mixam for support regarding these damaged books I identified the most damaged books which I wanted reprinted and I also separately identified the books which had some spine or corner damage from shipping. I was ready to be told that perhaps some may be reprinted but not others due to the varying levels of damage, and was certainly okay to forgive some of the lighter damage.
Very quickly I got a response from Kiri who let me know that every book will be reprinted which was absolutely amazing. Kiri was very quick in replying to emails, super supportive and helpful, and made sure that my problems were sorted out as soon as possible, with the replacements to be reprinted and sent out as soon as they could.

Overall, I've had a fantastic experience with Mixam, will be using their services again soon, and recommend them favourably. The print team did an outstanding job, and when needed, Kiri from the support team made sure my experience overall couldn't be anything less than 100%.

I always have a great experience with Mixam when sending my art to be transformed into a postcard. Good quality and best price

Similar to another user review here. My artwork would not upload after multiple attempts. I tried to use the support bot, but it just went round in circles telling me to check my file sizes (they were well within limits) and to rename my files, which I did.
The bot then offered to connect me to an agent, but then came back and said that no agents were available.
Basically, a complete waste of time, and I’m going to have to start all over again with another supplier.
This was a very disappointing first experience with a supplier that seems to have many good reviews. However, for me, it just did not work.

Great quality, helpful service when I needed to speak to a real person.

Excellent quality, fast delivery even before the estimate delivery date. Everything absolutely easy and perfect!

The hardbacks of my book exceeded expectations

Always helpful!
I’ve been using Mixam for some time now and they are great, they are super helpful if you have any problems and turn the jobs around quickly and efficiently. I wouldn’t hesitate to recommend them

The order was on time and excellent quality.

Great service my books arrived before the estimated due date and the quality is excellent. Instructions for previewing could be clearer

Excellent service
The book turned out just as espected and to a high standard

Seamless add on
Great portal
Delivery on time

Absolutely horrendous from start to finish. Cocked up delivery times, which meant would miss them arriving the last day of term. Upgraded to premium processing to arrive 2 days before end of term, they did not. Once arrived 5 days after school closed, the quality is appalling - over 120 books - most pages crinkled and stuck together. Now fighting for a resolution for £600+ worth of paper that is only good for making a fire! And to add, the most unhelpful, unfriendly staff both on the phone and on their chat messaging service online.

Good backend for design, many options that are clearly described.

I ordered 30 copies of a book we made for kids at school. The price was very competitive and the customisation options were really good. I chose satin finish and a nice yellow inside paper for the outer pages. You can upload design files but I opted to supply designs to Thier online editor that handles bleed, margins etc. Delivery was on time and very reasonable for a printers on a standard turnaround. Print quality is great you wouldn't know it's made to order it has the same finish as a book mass produced.
I didn't need to deal with customer service. If I could change one thing it would be to make a single copy affordable so I could do a test run first. It felt like quite a leap of faith to go from 0 to 30 copies.

I’m satisfied with the quality of the prints. The ordering process was easy. Only the delivery was a bit later than the promised date.

Fantastic service. Got 10 copies of my comic book printed and delivered within a week. Very easy to use website and the team are always rally to help.

Will be using them again.

Hitchtoons

We used Mixam to print our wedding booklets. The quality was perfect but what impressed us the most was the speed of the service. They were ordered, printed and collected in less than a week. Thankyou so much there were so many compliments on them