Merrill Lynch Reviews 

My fiancé had an IRA with Merrill and wanted to close the account. He’s a light hearted person by nature and told the costumer service rep about dialing the wrong number right before contacting them. For whatever reason they put him as high risk and said the only way to cash out was to physically go to a BOA and have the teller call for verification. A story hardly seams like a reason to think he would be scamming someone! The rep and supervisor black flagged him so no one would do business with him. This was bc he raised his voice to them. That is unprofessional and it is his money, not theirs!

Closed my account because their site is confusing and cumbersome. I think they are trying to do too much. Had it been better segmented, it would have been more user friendly. Ended up making a mistake and signed up for a 5 yr CD instead of 1. Only to find out when I thought it was to time to renew. Ended up closing my account and taking a small loss. I decided to look up to see if others felt the same way.

What a terrible experience. Poor customer service. The financial advisor’s don’t have your best interest in mind. I will be moving my investment account to another bank.

trying to close my account with them period to many issues and yet these theives will not allow me to close the account nor fix the issues i am having I advise to avoid using them for anything they are a waste of time nothing but theives

My advisor at Merrill was an acquaintance that 3 people highly recommended. He said he was a fiduciary and had to act in my interest. Then he put $30k in Sreit in Sept 2023. I later learned that it was in distress and gated in Nov 2022. Of course Merrill says all was done according to their standards. Be warned, stay away

These guys are incompetent in the extreme. About 3 years ago I closed my 401K and I have tried at least 3 times to get them to send my money to Fidelity and they seem to think it's theirs. I've sent them letters. Fidelity has sent them letters. There's never any response; they are just quietly earning interest on my money. There's also no way to contact them after hours, no email, just phone, so if you want to communicate with them outside of Eastern time business hours, good luck. I will never do business with these people again.

They close my account with out notification, my rep never call me , they stole my money, his only justification was we send you a email you never replied we close your account account you money it’s send in a check on the mail , they can’t give me a tracking number nothing .

Fees, lack of help and then when you talk to them over the phone its like its their first day on the job. I swear I always get the first day on the job person. I know its the company making me wait, but i told the person that I was being charged for the call and it was as if they didnt care at all and then they sent me the wrong form that I didnt ask for. A company that preys on the old money for their lack of research and dont care for the new generation and their knowledge. I fell into their trap because of the generation before me suggested them, I will never allow anyone going forward to use this POS ever, they say you are using their most aggressive portfolio, then they put you in a moderate account because they are scared if your account goes down too much at one time that you will leave.... well I want high risk I understand lost... also I pay to talk to a competent person... not a first day person.. Miserable year with them, from investing to pulling my money out... horrible company in every aspect, never bank with BOFA.. theres a reason that should end with deeze nutz because it is a horrible company.

I am trying to transfer my 401K and I have been on hold for over 25 minutes. Absolute treachery! My 401K is being held hostage.

Merrill Lynch randomly locked us out of our account, providing a phone number to supposedly resolve the issue. After the usual talk-to-a-machine dance, the employee on the phone rudely instructed us to go to a branch to verify our identity and claimed there was no other way to resolve the problem.
Although we followed their instructions to the letter, they continue to refuse us access. This is very frustrating, and it appears the company sets it up so their employees frequently cannot help their customers. Their own policies set everyone up unnecessarily for misunderstanding and conflict.
I'd love to see them change their stance to support service and harmony.

After buying and selling options, mistakes are always made and no responsibility is taken.

Horrible customer service...also held 2 Fidelity investment mobile deposits for 14 days for no apparent reason. I will be closing my account..worst bank experience yet....

I have accounts in 3 other investment firms. I have Merrill through my company. Merrill is horrible in every aspect. Even their own people can't figure out the difference in accounts (ESPP Account, Corp Equity account, Brokerage account). There's three URLs to deal with; benefits site, mymerrill site, the merrill site. Had an issue in the past with wash sale - their support was clueless. I've left my company so I tried to close my accounts. Five different people about 45 minutes. So happy I'm now out.

That small logo in the profile picture? I kept overlooking it. I shouldn’t have. It led me out of a $20k nightmare.

I invested 25000 with Solon Linton at Merrill Lynch in Missoula, MT. After losing half of my money in the market he dumped me as a client. He never spoke with me and sent a check in the mail. Secretary said he didn't want to handle smaller accounts. Avoid Merrill Lynch and Solon Linton at all costs. Extremely toxic culture, dishonest, and no communication on important matters.

Had my whole investment in Wal-Mart stock and was talked in to a fund that lost over $150K within months by: Stephen P Baker,
CFP®, CKP® Senior Vice President, Senior Consultant. No help with no communication from this advisor. When I called and ask for help and explanation, Mr. Baker said, "Well I told you could lose money"(with no advise on what to do). Understand this, just because you lose money, it doesn't mean they lose money. They make money and ARE PAID by recommending stocks and funds with a commission. They don't care about YOU OR YOUR MONEY, JUST THEIR'S!! I would rate, Stephen Baker, with a negative rating, if possible. Go to Vanguard for great advise and safer investment plans!
*Date is of post, not year event happened,

I called at least 3 times to ask my 401k questions. Each representative gave me different answers. Terrible!!!!

Worse website, always errors, and as lately my cash transfer failed and it has been a month and several calls and they have not solved the issue

I and my wife have had our IRAs for well over 30 years and now that we both are retired wanted to take our fixed monthly withdraws and some be invested in a safe CD format to gain some money, the associate that we worked with, she totally screwed it up as after one year she had it all in a long term CD and we could not withdraw any unless we paid the penalty, in fact she wanted us to transfer my 401K to ML as well, Thank God my wife stopped me from doing this otherwise they would screw that one up too, recently I called to get help and ensure money is flowing every month, they kept transferring me to different person as no one wanted to help for a simple inquiry , who is a head and leader of Merrill Lynch that does not see how bad his team operates, DO THEY CARE or only want bottom line and unethically get people's money there, very very disappointed retiree, i have discouraged many of my family members to do business and be aware of ML.