Merrill Lynch Reviews 

I don't recommend. Cannot reset password without SSN.

Absolutely dreadful Company to deal with. They don’t answer letters. If you manage to talk to a human they transfer and leave you waiting, you wait so ages to be transferred with no response from original person. Put phone down costing a fortune in phone calls. Trying to leave them but can’t get through. Latest robot said a callback was possible I set it up . Don’t believe a word, they haven’t.

I have been calling Merrill Lynch during different days and times and when I enter all my information and the reason for my call they leave me on hold for up to two hours without any agent answering the call and without any courtesy response to notify the customer at least the time expected wait time, forcing the person to abandon the call for obvious reasons.
This is a complete lack of respect towards the costumer.

Quite outstanding at how bad customer experience can be. If you actually manage to speak to a telephone operator they just put you back into the automated systems that ends in the same terminal spiral. I have so far spent two hours on the phone trying to correct a problem they have create and made no progress. For international customers I finally got the information that I could use 000 000 000 as a social security number to get me to the next step. For a moment I thought there was progress but a short while latter I ended up in the same spiral being told to call the number I started with!

Merril lynch is the worst earning app you will ever encounter in your investment experience in india. Their fund managers cunningly intice you to first buy their rs 300 plan saying you will earn from 1000 to 3000 rupees daily. After you join their app by registering you find that the amount was transferred into a mutual fund with a meager rs 6 per day plan expiring in 50 days. But mater does not end here. The managers will dm you daily to fill you with merril lynch propoganda where you get sick of reading. In case you don't co-operate they will threaten you with cancellations freeze. You will be forced to joing their group every evening where you need to Sing the merryil lynch praise ir else. Some of the we women executives turn rude and hostile after once you join.

Merrill Lynch deactivated my account after I requested a wire transfer to another bank. I received an email from them confirming that the transfer request was successfully submitted. The transfer was subsequently flagged as "Potential Fraud" and my account was disabled without any notification to me. After noticing that the transfer did not go through I contacted them the next day. They told me that they needed to confirm that I was not going to use the funds to "mine Bitcoin." After laughing I told them "no" and they went ahead and allowed the transfer. Its 1/12/24 and I am being told that it is going to take a few more days before my account can be enabled again. This is the worst experience that I have ever had trying to get access to MY money. I am in the process of closing my account and moving my money to Fidelity.

Horrible company to deal with!!! Horrible at communicating with clients.
There phone system sucks too. Really hard to get through to talk to anyone.
They absolutely suck!!!!

Five years ago I opened a Wealth Management Account with Merrill Lynch for the purpose of Dividend income. Initially, the stocks selected by my advisor for this purpose went up slightly. However in 2022, my account lost 26% (!!!). This year it lost more money. My advisor called me and suggested to sell one stock before the end of 2023. It had lost all value! I took a loss of $50,000. All of my other stocks in this 'Wealth Management Account' lost money for a total loss of 30%. This is really unacceptable. I'll get out of ML as soon as I can! Horrible financial experience!

As soon as I can, I am going to discontinue dealing with them. I didn't care for them 20 years ago and dislike them even more now. I prefer Voya over them. When I saw the Bank of America logo, I knew I didn't want to deal with them anymore. I will close that asap.

Just an awful experience. I would not want anyone else to go through what I went through. Their platform is not made for anyone that has any inclining about trading or self directed investing. They are a disaster, and when you dig deep into their operations, they have many many flaws, which will definitely hinder your ability to act quickly it be trading, or it be transferring assets

My mother had money with Merrill Lynch. When she passed away, my sister and I inherited it and I was the executor. It took me 4 months and over 30 phone calls to finally get the money. They required me to have the same form notarized 5 times because they kept changing what was required on it. They even pre-filled it a couple of times themselves and then said it was wrong. You are not allowed to talk to anyone on the the team that approves the distribution. You have to go through a so-called support team and they continually give you wrong information. I requested 3 times for a manager to call me due to all the problems, and no one ever called. It is the worst example of customer service that I can recall ever having.

I had company shares from my US employer.

All documents assume you are based in the UK which makes Tax reporting extremely difficult.

It is very difficult to contact them from the UK. No international numbers are provided.

We have been trying to get Power of Attorney for each other in case of emergency (illness, injury) so we can speak to ML on each other's behalf. On 9-20-23, they e-mailed us the forms. We jumped through hoops (notary, scanning & returning the forms online which they said we could do) to no avail. They wanted all the forms they e-mailed us returned. We scanned & did that. Then they wanted the forms returned in order. Mind you, the forms are numbered. Then they wanted the forms faxed through BoA. We did that. Then they said they only received 4 pages. They said they were sending a postage-paid envelope so we can mail the forms back. It arrived today but when we went to UPS, they wanted $104.00. At this point, it seems as if they don't really care because they are so big & we are so small.

What a hassle! I started an account for our granddaughter! I had to have the money transferred from my BOA account and I am the executive of the account. It’s her 17th birthday and she wanted the monies to get her first car! After much jumping thru hoops I can’t just have the money transferred back to my account but instead they need to send a checkbook in her name which then we have to cash a check to get her car! They said if I could prove it was for her car they would reimburse me! It was my money that was put in and now I’m questioned as to what she needs the money for! Really? Seems they want the checking account fees now!

Completly fed up with this company. They are criminal. The way they lock me out of my account every few months then I gotta hack my way back in. Completly criminal and I hope they don't last long. Now I have access and can't get my IRA transfered to a different brokerage.

Getting a little frustrated with them. I have been waiting for 3 months for inheritance to be rolled into my merrill inheritance IRA. Last we she told me that the paperwork was complete and my inheritance would be rolled over into my account within 5 days. I look this morning no money I called them and got a whole new response of my birthrate was incorrect. How? I opened and IRA and sent my ID already. So I sent it again. They they told me my two sisters have a list to do. We all keep getting the run around. I am going to file a complaint with FIRNA if this is not straightened out. This is agonizing. It is bad enough to have to deal with you brother and mother dying. But having to make us jump through hoops hurts in a bad way. No compassion. And serious worry about this corporation and their business practices.

HORRIBLE!!! Ask 9 questions with robot to Identify you then ask 6 questions to verify you AGAIN.20 minutes on hold to tell me they did NOT send a check they promised was in the mail 21 days ago. Which is why I am closing my account.

Broker made mistakes every time I requested a distribution from my IRA, either sending too little or too much. Calls to customer service were endless, most of the time I was passed on to 2 or 3 people. Once I was told to call an office that had already closed for the day. Lost 1/4 of my dad’s investments in 6 months. Don’t trust them with your money.

I’ve been with other brokerages, and I have to say, Merrill Lynch is one of the worst I have ever conducted business with. My decision to transfer my accounts over to Merrill Lynch was being a Bank of America customer and wanted everything under one platform. I have only had this accounts open for 7-8 months and it’s been one nightmare after another trying to transfer money from one institution over to Merrill. In addition, I have never seen so many advisers who cannot assist you, or return phone calls, reply back to emails, simple customer service skills, and good luck speaking to a manager. Even when you provide poor surveys and comments on the Merrill website, a manager will not speak with you. Which explains the reps…seeing managers set the tone for the office.
I believe the real problem here is 3 items:
1) this back office processing department which all transactions go through. This is the most irresponsible department. I don’t even think they could wash dishes if they were asked to.
2) an old Bank Of America system (Edge),
3) Poor leadership.

Also, when you cash/trade stocks, it takes the 4 days to settle in your account(s).
My husband clearly was the smarter one. He had me move my accounts over to Merrill (he was skeptical of Merrill). After watching the circus he is happy he stayed with Fidelity.

Tried to send my check twice. Wrong street and no unit number TWICE!!!
Can’t even talk to a person to fix it.